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Now at Work Dallas
October 15, 2019

Thank you for a great Now at Work Dallas

Continue the conversation on our community! Access presentations…and more.

About Now at Work

Now at Work brings together extraordinary people transforming the world of work. Come and join us in Dallas to learn how people like you are delivering modern digital workflows that unlock productivity and transform the employee and customer experience.

Now at Work Dallas

Speaker

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Biography
Chris Bedi joined ServiceNow as CIO in September 2015. Prior to ServiceNow, Bedi served as CIO of JDSU from August 2011 to March 2015 where he was responsible for IT, Facilities, and Indirect Procurement. Before JDSU, Bedi held various positions at VeriSign from April 2002 until August 2011, including CIO, VP Corporate Development, and VP HR Operations. Bedi began his career at KPMG Consulting in June of 1996. He holds a Bachelor of Computer Engineering from the University of Michigan.

Speaker

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Biography
Michelle Brigman has over 20 years' experience building successful Customer Experience (CX) Programs. Michelle is known for her ability to shift the customer experience lens from data point focus to a customer driven model centered on engagement and client delight. Her ability to build trust with customers and business partners differentiated her in driving culture change. She currently serves as the Director of Cx for 7-Eleven, joining the team in July 2018.
Previously, as a senior workforce manager for Citi Bank, Jerry coordinated with external business partners to institute a Customer Listening and Engagement strategy providing optimal social media engagement solutions incorporated into call center operations. The optimized social media solution produced exceptional customer service, resulting a $5.7 billion Citi/Costco business partnership. Jerry is retired United States Air Force 30 yr. veteran, who earned his MBA (International Business) from Liberty University, BA (Management) from Columbia Southern University and Associate degrees in Information Management/Information Systems Technology from Community College of the Air Force.
Previously, Michelle founded Citi's Digital Customer Listening and Engagement program, tuning into changes in customer's digital behaviors and social conversations. Her team monitored >1B annual digital interactions, adapting real time to increase digital containment and seamless interactions. The program was recognized by CXPA & Tech Titans for Corporate Innovation. In her previous role, Michelle was responsible for the North America Servicing Net Promoter Score (NPS) Program. She served as Executive Sponsor of the Dallas Women's Network, a member of the Site Leadership Team, and as a mentor and trainer for Citi sponsored STEM initiatives.
Prior to joining Citi, Michelle spent 16 years at Dell, where she developed a strong suite of programs that embedded Client Experience into the company culture. As Director of Global Social Media Listening & Engagement Program, she co-founded Dell's Global Listening Command Center, which was responsible for listening to 25k conversations a day across 11 languages. The Command Center has been recognized by Forrester, American Business Awards, Bees Award, Altimeter, CeBit Australia, PR News & Groundswell as the industry benchmark in how companies should engage with customers. Prior to directing the Social Media Listening efforts, Michelle was responsible for Global Consumer Client Experience, where she led contact center quality, process improvement, escalations management, cost reduction, & NPS.

Speaker

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Biography
John joined ServiceNow in 2017 as President and CEO. Previously, he served as President and CEO of eBay Inc. and spent over 20 years at Bain starting as an Associate Consultant, eventually becoming the firm's CEO. John currently serves on the board for Nike, PayPal, and The Bridgespan Group and is the Chairman of the Business Council.

Speaker

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Biography
Farrell, SVP of Customer Workflow, joined ServiceNow in 2012 to design end-to-end service management across Support, Infrastructure and R&D. In 2016, Farrell became GM of several IT Workflow products. Before ServiceNow, Farrell spent 10 years driving transformation in Support and R&D teams.

Speaker

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Biography

As ServiceNow's global VP Innovation Chris brings more than 15 years of C-level executive experience with leading technology solutions and platforms across Product Management and Strategy. Being able to identify, challenge and deliver the business drivers as well as the technical capabilities of ServiceNow, Chris has built long-standing, trusted, partnerships at the highest levels of his customers ensuring the delivery of meaningful outcomes for all. Chris also has the rare, added-value, experience of having been a ServiceNow customer multiple times so understands the client and the vendor perspectives on business transformation.

Chris' proven track record working at and with the largest organisations globally, has seen him recognized as a thought leader in process and methodology. Chris holds a Bachelors of Science degree Electronic Engineering, is a well-published author and contributor to many leading digital publications and blogs. He is active in mentoring students and colleagues, providing coaching and career guidance.

Speaker

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Biography
Pat Wadors joined ServiceNow in September 2017 and serves as the Chief Talent Officer and Chief Human Resources Officer for ServiceNow. Prior to joining ServiceNow, Wadors was Senior Vice President Global Talent Organization at LinkedIn where her focus was on recruiting and developing top talent, driving organizational transformation, supporting a highly engaged workforce and growing LinkedIn's global footprint. Additionally, Wadors held human resources leadership positions at Plantronics, Yahoo!, Align Technology and Applied Materials. Wadors earned her B.S. in business management with a concentration in human resources management and a minor in psychology from Ramapo College of New Jersey.

Speaker

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Biography

Leader with over 14 years of experience in enterprise information systems, HR operations management, support service delivery, and formal project/portfolio management. In September 2017, Brenton joined Keurig Green Mountain to lead the launch of the a new HR Shared Services team and direct the HRIS function.

Brenton previously led Talent Acquisition Operations at HD Supply where he drove innovations in recruitment marketing, centralized enterprise processes, and candidate experience. While at HD Supply, he also served as Project Management Office (PMO) lead – executing tactical technology implementations and strategic innovations like a Data Warehouse for the HR organization.

Prior to joining HD Supply (NASDAQ: HDS), Brenton led an IT help desk, managed IT infrastructure operations, and served as an IT Project Manager for United Technologies Corporation (NYSE: UTX).

Podcast

Around the World with Now at Work

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Tune into our Now at Work podcast series to hear interviews with the masterminds behind the content and experiences being created at our events around the globe. You'll hear from our Customer Success teams, product and solution owners, behind-the scenes local correspondents, and much more.
What is Now at Work?
Learn more about ServiceNow's global event series, Now at Work. Hear from host Janet Kluczynski and guests Nellie Greely, Now at Work program lead, and Debra Sutton, Head of ANZ Marketing, as they discuss the details and value the event will bring to you.
Digital Transformation Journey
Now at Work is committed to your Digital Transformation journey. In this episode, Janet chats with Brad Mattick, ServiceNow Vice President of Product Marketing, about how Digital Transformation will come to life at Now at Work.
A chat with the Content Team
Hear from Jenae Garrett and Alison Quattrocchi, "The Content Queens", as they discuss the Now at Work keynotes and sessions, the Catalog, and Agenda Builder coming to your local Now at Work.
The Now Expo
Hear a sneak peek of the highlights on the floor of the Now Expo at Now at Work. You'll hear what to expect from Innovation Hub demos, Customer Success focused activities, and the ServiceNow Pavilion.
CreatorCon
CreatorCon is packing up its bags and hitting the road with Now at Work! Find out what the event is all about and how you'll be able to get involved. Whether you're a no-coder or a pro-coder, there's a spot for you in CreatorCon.