General Information

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What are the dates of the Now at Work global events?

Visit our Now at Work website for a full list of the dates and cities for this global event series.

Where is Now at Work London being held?

Now at Work London is being hosted at ExCeL London, Royal Victoria Dock,1 Western Gateway, London.

Is there a conference fee for attending?

No, this is a complimentary event. There is no fee for attendance.

Is there an age restriction for registration?

Yes, attendees must be 18 years or older.

Is there a mobile app for Now at Work London?

No mobile app. However, attendees may access event information on their mobile devices as soon as the catalog is live. Once on-site, attendees may use the URL provided on the back of their badge to access this information.


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When will registration open?

How do I register?

To register, please visit our website. It only takes a minute to register!

Will I receive registration confirmation?

Yes, you’ll receive a confirmation email once you submit your registration form. If you don’t receive a confirmation within 24 hours, please check your spam/junk mailbox.

What’s the cancellation policy?

There’s no cancellation policy given that this is a complimentary event. However, if you’re unable to attend, we’d appreciate being notified at

I didn't register. May I still attend?

Yes, walk-ins are welcome. However, we recommend registering in advance for quick check-in. You can register here.


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When will the program agenda be available?

A preliminary agenda is now available and we will continue to update with new information. In addition, you can peruse the Now at Work London catalog to see what content is being offered and select your favorite sessions. You can filter by business objective, track, or session category (e.g., breakout, lab).

What types of sessions and tracks can I expect?

The Now at Work London agenda includes ServiceNow expert and customer keynotes on reimagining customer engagement, employee experience, and operational productivity, plus breakout sessions on IT and security, employee, and customer workflows, and the Now Platform®.

When can I register for sessions and labs?

You can now view the sessions in our Catalog. Once you're registered, you can log in and build your agenda.

Please note that keynotes, theater sessions, and breakouts are open seating (first come, first served). Labs and workshops, however, are very popular and have limited seating. Be sure to reserve your seat for these and arrive at least 10 minutes prior to start time. Otherwise, your seat may be released.


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What’s the closest airport?

For information on traveling by air, please visit the ExCeL London website.

I live in London. What are the travel options for getting to ExCeL London?

For local travel options, including public transportation and taxis, visit the ExCel London website.

I plan to take the tube, what stop should I get off at?

If traveling by train, the Jubilee Line and the DLR are the quickest routes to ExCeL London. Alight at Prince Regent for ExCeL (east entrance).

What about driving and parking?

Car park information can also be found here.


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I’d like to be a speaker at this event. How may I apply?

We’re delighted that you’re interested in participating in the program. Please submit your speaker request to

I’m a sponsor and interested in a speaking opportunity. Who should I contact?

Please direct all sponsor speaking inquiries to


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I’m interested in exhibiting at this event. Who should I contact?

Great to hear! Please contact Roelof Lamberts at for more information.

On-site Logistics

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Where do I pick up my badge?

You may pick up your badge at ExCel London on the day of the event.

Can I get into Now at Work London without a badge?

No, only badged attendees will be allowed access to Now at Work events.

Will meals be provided during Now at Work London?

Lunch will be provided. There’ll also be refreshments and snacks offered during the afternoon breaks.

What if I have special dietary requirements or a food allergy?

You’ll be able to indicate your dietary preferences during the registration process and we’ll do our best to accommodate your request.

Will Wi-Fi access be available at the convention centre?

Yes, Wi-Fi access will be available throughout the day.

What is the attire?

Casual- no suits needed!

When will the Now at Work London competition winners be announced?

The winners for the Choose your workflow and Top follower competitions will be announced on Twitter (@ServiceNow_EMEA) during the event. For more details regarding these competitions, read Terms and Conditions.

Join us in 2020

Sign up today to get updates on Now at Work London coming 8 October, 2020. Stay informed on speaker, session, and registration availability as they're announced.