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Agenda


7:30 am – 3:00 pm
Registration
7:30 am – 5:00 pm
Now Expo Open
7:30 am – 9:15 am
Expo Hall Breakfast
9:15 am – 10:30 am
Digital Transformation Keynote
10:30 am – 11:15 am
Coffee Break
11:15 am – 12:00 pm
Breakout Sessions: topic, spotlight and customer sessions
View our Catalog to learn more information.
12:00 pm – 1:30 pm
Lunch
1:30 pm – 3:50 pm
Breakout Sessions: topic, spotlight and customer sessions
View our Catalog to learn more information.
3:50 pm – 5:00 pm
Now Expo Networking Cocktail Reception and Prize Draw

Winners for the Passport and Survey Sweepstakes will be announced during the reception. Terms and Conditions apply.

Speaker

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Biography
Kaitlin Arcamone has 12 of HR Generalist experience in Manufacturing, Clinical Research, and Hospitality industries. Past 2 years have been focused on HR Operations, HRIT and assisting in the creation of a Global HR Shared Service Center.

Speaker

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Biography
Lara Caimi joined in December 2017 and currently serves as ServiceNow's Chief Strategy Officer where she leads Corporate Strategy, Strategic Alliances, Customer Experience and Operational Excellence on behalf of the company. Prior to joining ServiceNow, Lara spent 14 years at Bain & Company. As a Partner at Bain in San Francisco, Lara spent her time advising technology companies on topics of growth strategy, performance improvement, go-to-market strategy, M&A and merger integrations. Prior to business school, Lara also worked as a private equity analyst at Halpern, Denny & Co. Lara holds a B.A. in Economics and English Literature from St. Olaf College, earned a M.I.B. at The University of Sydney as a Fulbright Scholar, and received her M.B.A from Harvard Business School.

Speaker

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Biography
CJ is the Chief Product Officer. Prior to ServiceNow, he served as President of the Emerging Technologies Division at Dell EMC, held various leadership roles at Symantec, and began his career at Oracle. CJ serves on the board at Zebra Technologies.

Speaker

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Eric Ensminger
Biography
With more than 25 years in functional and digital leadership roles, Eric joined United Airlines in November 2015. In his current role, Managing Director of IT – Employee and Enterprise Systems, Eric is responsible for enabling IT for employees, employee experience and finance. He has a passion for enabling front line employees with technology to better serve customers. His team delivered the first in airline industry mobile customer service app to win a 2017 CIO 100 Award.
Prior to United, Eric spent 10 years with General Electric working in functional Supply Chain and IT roles progressing to CIO Supply Chain GE Distributed Power where he won Oracle Innovation of the Year 2015 for Supply Chain Planning. Eric also worked for Oracle/PeopleSoft/J.D.Edwards, as Program Director leading large multinational implementations specializing in complex co-development and innovative systems delivery. Eric holds a Masters of Business Administration from the University of Wisconsin and a Bachelors of Science in Accounting from University of Wisconsin – La Crosse. He holds Certified Supply Chain Professional (CSCP) from APICS and Project Management Professional (PMP) certification from Project Management Institute.

Speaker

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Biography
With over 25 years' experience in IT, I am currently the leader of The IT Service Management Team at JetBlue in New York City, where my excellent team and I have recently delivered a full ServiceNow implementation. This is part of an ITSM transformation project to revolutionize IT Service Delivery across the enterprise, and is now in phase two to build on our successful delivery, and leverage our investment in the platform.
Previously with Virgin Atlantic, in 2013 they relocated me to North America to lead the US IT Team, and implement ITIL processes to transform delivery of IT services in the region. This also included a full implementation of ServiceNow.
In 2008 I won the itSMF Student of the Year Award, for the highest score in the entire UK for the ITIL v2 Service Management qualification.

Speaker

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John Silverstein
Biography

John Silverstein is vice president of operations and finance at Computer Generated Solutions (CGS). In 2016 Phil Friedman CEO of CGS brought John in to lead special projects and corporate initiatives because of his strong operations and financial background. John is a foremost expert in business process design and implementation.

John was raised in New Jersey and graduated magna cum laude with a B.S. in Business Administration from Northeastern University. He is a graduate of the financial management program at General Electric (GE), where he held numerous positions in accounting and corporate FP&A.

After the financial management program John accepted a position at Synchrony then a GE company where he led various initiatives in automation and simplification. In 2012 John left Synchrony to join the CMO in building a startup called Softcard that was later sold to Google in 2016 now known as Google Pay.

John enjoys the outdoors biking, hiking, tennis and raising his 3 children.