LONDON 2017 AGENDA

Explore the NowForum Experience

NowForum Agenda
12 October

8:00 - 9:30am

Arrival & Registration

9:30 - 11:00am

Introduction and Keynote

John Donahoe

President & Chief Executive Officer

ServiceNow

Dave Wright

Chief Strategy Officer

ServiceNow

Philip van der Wilt

GM & VP of Sales, EMEA

ServiceNow

Work at Lightspeed

To deliver great employee and customer experiences, you must transform your business by simplifying and automating work and embracing the latest innovations in machine learning. Learn how you can lead your digital transformation in IT, security, human resources, customer service and across your entire enterprise.

11:00 - 11:30am

ExpoNow/Morning Break

11:30am - 3:45pm

Customized Tracks

Make it your day, your way. Choose the track that aligns best with your interests.

11:30am - 12:15pm

Learn how to put IT in the driver’s seat to transform operations, control costs, increase efficiency, and drive value for your business.

Learn about exciting HR Service Delivery product innovations that make it easier for employees to be employees.

Learn how to build an enterprise security response strategy and experience the latest innovations in threat intelligence sharing and vendor risk management.

Learn how to transform and modernize service for your external customers and partners — leading to greater customer loyalty, reduced costs, and new revenue.

12:15 - 1:45pm

ExpoNow/Lunch

12:15 - 1:45pm

Women in Tech

Join our Women in Tech session to learn how you can help bridge the gap for women in technology and support a more diverse workforce, no matter what your role.

1:45 - 2:15pm

Explore how to combine IT Operations and Service Management to automate processes, eliminate outages and increase productivity. See a benefits demonstration that will show you how to more efficiently manage IT, reduce costs and improve service availability.

Explore how to work faster and smarter when tasks start in HR but span other departments.

Explore how customers have taken manual security response processes and automated them on ServiceNow to resolve real threats fast.

Explore how you can provide an effortless customer service agent experience that connects them to the rest of your organization, speeding problem diagnosis and driving permanent solutions.

2:30 - 3:00pm

Featuring a leading customer, discover the best practices and key tips for implementing a consolidated approach to IT operations and service management. See how customers have improved visibility and availability, automated standard work, and gained control over IT.

Featuring a leading customer, discover how ServiceNow customers are delivering modern employee service experiences to transform global HR Service Delivery.

Discover the four easy ways to get your governance, risk and compliance program started on ServiceNow.

Featuring a leading customer, discover the business challenges that led to the selection of ServiceNow, implementation best practices, and economic value realized.

3:00 - 3:15pm

ExpoNow/Afternoon Break

3:15 - 3:45pm

Learn how to bridge departments inside and outside of IT for greater business alignment, with financial, project, and application portfolio management.

Reducing Systemic Risk for Financial Institutions: Virtually no one across a financial enterprise is exempt from regulations. Discover ways to reduce risk through ServiceNow's Governance, Risk and Compliance (GRC) program.

Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

3:45 - 5:15pm

ExpoNow/Networking Happy Hour

Wind down your NowForum experience with a casual evening of cocktails and conversations.

11:30am - 12:15pm

Learn how to build an enterprise security response strategy and experience the latest innovations in threat intelligence sharing and vendor risk management.

12:15 - 1:45pm

ExpoNow/Lunch

12:15 - 1:45pm

Women in Tech

Join our Women in Tech session to learn how you can help bridge the gap for women in technology and support a more diverse workforce, no matter what your role.

1:45 - 2:15pm

Explore how customers have taken manual security response processes and automated them on ServiceNow to resolve real threats fast.

2:30 - 3:00pm

Discover the four easy ways to get your governance, risk and compliance program started on ServiceNow.

3:15 - 3:45pm

Reducing Systemic Risk for Financial Institutions: Virtually no one across a financial enterprise is exempt from regulations. Discover ways to reduce risk through ServiceNow's Governance, Risk and Compliance (GRC) program.

Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

3:45 - 5:15pm

ExpoNow/Networking Happy Hour

Wind down your NowForum experience with a casual evening of cocktails and conversations.

11:30am - 12:15pm

Learn how to transform and modernize service for your external customers and partners — leading to greater customer loyalty, reduced costs, and new revenue.

12:15 - 1:45pm

ExpoNow/Lunch

12:15 - 1:45pm

Women in Tech

Join our Women in Tech session to learn how you can help bridge the gap for women in technology and support a more diverse workforce, no matter what your role.

1:45 - 2:15pm

Explore how you can provide an effortless customer service agent experience that connects them to the rest of your organization, speeding problem diagnosis and driving permanent solutions.

2:30 - 3:00pm

Featuring a leading customer, discover the business challenges that led to the selection of ServiceNow, implementation best practices, and economic value realized.

3:15 - 3:45pm

Reducing Systemic Risk for Financial Institutions: Virtually no one across a financial enterprise is exempt from regulations. Discover ways to reduce risk through ServiceNow's Governance, Risk and Compliance (GRC) program.

Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

3:45 - 5:15pm

ExpoNow/Networking Happy Hour

Wind down your NowForum experience with a casual evening of cocktails and conversations.

11:30am - 12:15pm

Learn about exciting HR Service Delivery product innovations that make it easier for employees to be employees.

12:15 - 1:45pm

ExpoNow/Lunch

12:15 - 1:45pm

Women in Tech

Join our Women in Tech session to learn how you can help bridge the gap for women in technology and support a more diverse workforce, no matter what your role.

1:45 - 2:15pm

Explore how to work faster and smarter when tasks start in HR but span other departments.

2:30 - 3:00pm

Featuring a leading customer, discover how ServiceNow customers are delivering modern employee service experiences to transform global HR Service Delivery.

3:15 - 3:45pm

Reducing Systemic Risk for Financial Institutions: Virtually no one across a financial enterprise is exempt from regulations. Discover ways to reduce risk through ServiceNow's Governance, Risk and Compliance (GRC) program.

Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

3:45 - 5:15pm

ExpoNow/Networking Happy Hour

Wind down your NowForum experience with a casual evening of cocktails and conversations.

*Agenda Subject to Change

12 October

8:00 - 9:30am

Arrival & Registration

9:30 - 11:00am

John Donahoe

President & Chief Executive Officer

ServiceNow

Dave Wright

Chief Strategy Officer

ServiceNow

Philip van der Wilt

GM & VP of Sales, EMEA

ServiceNow

Work at Lightspeed

To deliver great employee and customer experiences, you must transform your business by simplifying and automating work and embracing the latest innovations in machine learning. Learn how you can lead your digital transformation in IT, security, human resources, customer service and across your entire enterprise.

11:00 - 11:30am

ExpoNow/Morning Break

11:30am - 12:15pm

Learn how to put IT in the driver’s seat to transform operations, control costs, increase efficiency, and drive value for your business.

12:15 - 1:45pm

ExpoNow/Lunch

12:15 - 1:45pm

Join our Women in Tech session to learn how you can help bridge the gap for women in technology and support a more diverse workforce, no matter what your role.

1:45 - 2:15pm

Explore how to combine IT Operations and Service Management to automate processes, eliminate outages and increase productivity. See a benefits demonstration that will show you how to more efficiently manage IT, reduce costs and improve service availability.

2:30 - 3:00pm

Featuring a leading customer, discover the best practices and key tips for implementing a consolidated approach to IT operations and service management. See how customers have improved visibility and availability, automated standard work, and gained control over IT.

3:00 - 3:15pm

ExpoNow/Afternoon Break

3:15 - 3:45pm

Learn how to bridge departments inside and outside of IT for greater business alignment, with financial, project, and application portfolio management.

3:15 - 3:45pm

Reducing Systemic Risk for Financial Institutions: Virtually no one across a financial enterprise is exempt from regulations. Discover ways to reduce risk through ServiceNow's Governance, Risk and Compliance (GRC) program.

3:15 - 3:45pm

Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

3:15 - 3:45pm

Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

9:30 - 11:00am

Learn how to transform and modernize service for your external customers and partners — leading to greater customer loyalty, reduced costs, and new revenue

12:15 - 1:45pm

ExpoNow/Lunch

12:15 - 1:45pm

Join our Women in Tech session to learn how you can help bridge the gap for women in technology and support a more diverse workforce, no matter what your role.

1:45 - 2:15pm

Explore how you can provide an effortless customer service agent experience that connects them to the rest of your organization, speeding problem diagnosis and driving permanent solutions.

2:30 - 3:00pm

Featuring a leading customer, discover the business challenges that led to the selection of ServiceNow, implementation best practices, and economic value realized.

3:00 - 3:15pm

ExpoNow/Afternoon Break

3:15 - 3:45pm

Reducing Systemic Risk for Financial Institutions: Virtually no one across a financial enterprise is exempt from regulations. Discover ways to reduce risk through ServiceNow's Governance, Risk and Compliance (GRC) program.

3:15 - 3:45pm

Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

3:15 - 3:45pm

Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

9:30 - 11:00am

Learn how to build an enterprise security response strategy and experience the latest innovations in threat intelligence sharing and vendor risk management.

12:15 - 1:45pm

ExpoNow/Lunch

12:15 - 1:45pm

Join our Women in Tech session to learn how you can help bridge the gap for women in technology and support a more diverse workforce, no matter what your role.

1:45 - 2:15pm

Explore how customers have taken manual security response processes and automated them on ServiceNow to resolve real threats fast.

2:30 - 3:00pm

Discover the four easy ways to get your governance, risk and compliance program started on ServiceNow.

3:00 - 3:15pm

ExpoNow/Afternoon Break

3:15 - 3:45pm

Reducing Systemic Risk for Financial Institutions: Virtually no one across a financial enterprise is exempt from regulations. Discover ways to reduce risk through ServiceNow's Governance, Risk and Compliance (GRC) program.

3:15 - 3:45pm

Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

3:15 - 3:45pm

Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

9:30 - 11:00am

Learn about exciting HR Service Delivery product innovations that make it easier for employees to be employees.

12:15 - 1:45pm

ExpoNow/Lunch

12:15 - 1:45pm

Join our Women in Tech session to learn how you can help bridge the gap for women in technology and support a more diverse workforce, no matter what your role.

1:45 - 2:15pm

Explore how to work faster and smarter when tasks start in HR but span other departments.

2:30 - 3:00pm

Featuring a leading customer, discover how ServiceNow customers are delivering modern employee service experiences to transform global HR Service Delivery.

3:00 - 3:15pm

ExpoNow/Afternoon Break

3:15 - 3:45pm

Reducing Systemic Risk for Financial Institutions: Virtually no one across a financial enterprise is exempt from regulations. Discover ways to reduce risk through ServiceNow's Governance, Risk and Compliance (GRC) program.

3:15 - 3:45pm

Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

3:15 - 3:45pm

Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

3:45 - 5:15pm

Wind down your NowForum experience with a casual evening of cocktails and conversations.

*Agenda Subject to Change

Join Us at NowForum London!