LONDON 2017 AGENDA

Explore the NowForum Experience

NowForum Agenda
12 October

8:00 - 9:30am

Arrival & Registration

9:30 - 11:00am

Introduction and Keynote

John Donahoe

President & Chief Executive Officer

ServiceNow

Dave Wright

Chief Innovation Officer

ServiceNow

Philip van der Wilt

GM & VP of Sales, EMEA

ServiceNow

Scott Owen Mason

COO IT & Head of IT Operations

Novartis

Jon Hayes

VP Global IT Service Excellence

Experian

Work at Lightspeed

To deliver great employee and customer experiences, you must transform your business by simplifying and automating work and embracing the latest innovations in machine learning. Learn how you can lead your digital transformation in IT, security, human resources, customer service and across your entire enterprise.

11:00 - 11:30am

ExpoNow/Morning Break

11:30am - 3:45pm

Customized Tracks

Make it your day, your way. Choose the track that aligns best with your interests.

11:30am - 12:15pm

Michael Nappi, VP, Product Management
Mohamed Abdel Moneim, Senior Solution Consultant

Learn how to put IT in the driver’s seat to transform operations, control costs, increase efficiency, and drive value for your business.

Jen Stroud, HR Evangelist and Transformation Leader
Jamie Bellman, Senior Solution Consultant

Learn about exciting HR Service Delivery product innovations that make it easier for employees to be employees.

Piero De Paoli, Senior Director, Product Marketing
Janene Casella, Product Marketing Director

Learn how to build an enterprise security response strategy and experience the latest innovations in threat intelligence sharing and vendor risk management.

Abhijit Mitra, VP and GM, Customer Service Management Business Unit
Nealoy Mistry, Senior Advisory Solution Consultant
Abi Onifade, Senior Solution Consultant

Learn how to transform and modernize service for your external customers and partners — leading to greater customer loyalty, reduced costs, and new revenue.

12:15 - 1:45pm

ExpoNow/Lunch

12:45 - 1:30pm

Women in Tech

Join our Women in Tech session to learn how you can help bridge the gap for women in technology and support a more diverse workforce, no matter what your role.

1:45 - 2:15pm

Mike Mortimer, Sr Solution Consultant
Explore how to combine IT Operations and Service Management to automate processes, eliminate outages and increase productivity. See a benefits demonstration that will show you how to more efficiently manage IT, reduce costs and improve service availability.

Gary Kenyon-Leigh, Advisory Solution Consultant, HR Practice
Explore how to work faster and smarter when tasks start in HR but span other departments.

Essa Moshiri, Senior Solution Consultant
Explore how customers have taken manual security response processes and automated them on ServiceNow to resolve real threats fast.

Mark Ashton, Director, Solution Consulting
Bans Sagoo, Senior Solution Consultant

Explore how you can provide an effortless customer service agent experience that connects them to the rest of your organization, speeding problem diagnosis and driving permanent solutions.

2:30 - 3:00pm

Mary Furnell, Project Manager People Services, AkzoNobel
Featuring a leading customer, discover how ServiceNow customers are delivering modern employee service experiences to transform global HR Service Delivery.

Eric Le Martret, Senior Advisory Solution Consultant, GRC Practice
Discover the four easy ways to get your governance, risk and compliance program started on ServiceNow.

Kerry Small, Head of Customer Service Operations, Vodafone
Featuring a leading customer, discover the business challenges that led to the selection of ServiceNow, implementation best practices, and economic value realized.

Pete Rose, Chief Information Officer, The Home Office

3:00 - 3:15pm

ExpoNow/Afternoon Break

3:15 - 3:45pm

Stephen Brown, Digital Portfolio Team Leader, Department of Work and Pensions
Philip Wattleworth, Product Line Sales Manager
James Ramsay, Senior Advisory Solution Consultant - ITBM

Featuring a leading customer, discover the best practices and key tips for implementing a consolidated approach to IT operations and service management. See how customers have improved visibility and availability, automated standard work, and gained control over IT.

Chris Pope, VP of Innovation
Streamline Government Services to Improve Mission Effectiveness.

Howard Beader, Senior Director, Platform Product Marketing
Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

Rene de Boer, Director of Product Management
Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

3:45 - 4:45pm

Chris Pope, VP of Innovation
A panel of public sector leaders will share how they are streamlining services and advancing the mission of their organisation. Join this discussion to share best practices and lessons learned implementing cloud-based service management solutions in the Public Sector.

3:45 - 5:15pm

ExpoNow/Networking Happy Hour

Wind down your NowForum experience with a casual evening of cocktails and conversations.

11:30am - 12:15pm

Piero De Paoli, Senior Director, Product Marketing
Janene Casella, Product Marketing Director

Learn how to build an enterprise security response strategy and experience the latest innovations in threat intelligence sharing and vendor risk management.

12:15 - 1:45pm

ExpoNow/Lunch

12:15 - 1:45pm

Women in Tech

Join our Women in Tech session to learn how you can help bridge the gap for women in technology and support a more diverse workforce, no matter what your role.

1:45 - 2:15pm

Essa Moshiri, Senior Solution Consultant
Explore how customers have taken manual security response processes and automated them on ServiceNow to resolve real threats fast.

2:30 - 3:00pm

Eric Le Martret, Senior Advisory Solution Consultant, GRC Practice
Discover the four easy ways to get your governance, risk and compliance program started on ServiceNow.

Pete Rose, Chief Information Officer, The Home Office

3:00 - 3:15pm

ExpoNow/Afternoon Break

3:15 - 3:45pm

Chris Pope, VP of Innovation
Streamline Government Services to Improve Mission Effectiveness.

Howard Beader, Senior Director, Platform Product Marketing
Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

Rene de Boer, Director of Product Management
Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

3:45 - 4:45pm

Chris Pope, VP of Innovation
A panel of public sector leaders will share how they are streamlining services and advancing the mission of their organisation. Join this discussion to share best practices and lessons learned implementing cloud-based service management solutions in the Public Sector.

3:45 - 5:15pm

ExpoNow/Networking Happy Hour

Wind down your NowForum experience with a casual evening of cocktails and conversations.

11:30am - 12:15pm

Abhijit Mitra, VP and GM, Customer Service Management Business Unit
Nealoy Mistry, Senior Advisory Solution Consultant
Abi Onifade, Senior Solution Consultant

Learn how to transform and modernize service for your external customers and partners — leading to greater customer loyalty, reduced costs, and new revenue.

12:15 - 1:45pm

ExpoNow/Lunch

12:15 - 1:45pm

Women in Tech

Join our Women in Tech session to learn how you can help bridge the gap for women in technology and support a more diverse workforce, no matter what your role.

1:45 - 2:15pm

Mark Ashton, Director, Solution Consulting
Bans Sagoo, Senior Solution Consultant

Explore how you can provide an effortless customer service agent experience that connects them to the rest of your organization, speeding problem diagnosis and driving permanent solutions.

2:30 - 3:00pm

Kerry Small, Head of Customer Service Operations, Vodafone
Featuring a leading customer, discover the business challenges that led to the selection of ServiceNow, implementation best practices, and economic value realized.

Pete Rose, Chief Information Officer, The Home Office

3:00 - 3:15pm

ExpoNow/Afternoon Break

3:15 - 3:45pm

Chris Pope, VP of Innovation
Streamline Government Services to Improve Mission Effectiveness.

Howard Beader, Senior Director, Platform Product Marketing
Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

Rene de Boer, Director of Product Management
Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

3:45 - 4:45pm

Chris Pope, VP of Innovation
A panel of public sector leaders will share how they are streamlining services and advancing the mission of their organisation. Join this discussion to share best practices and lessons learned implementing cloud-based service management solutions in the Public Sector.

3:45 - 5:15pm

ExpoNow/Networking Happy Hour

Wind down your NowForum experience with a casual evening of cocktails and conversations.

11:30am - 12:15pm

Jen Stroud, HR Evangelist and Transformation Leader
Jamie Bellman, Senior Solution Consultant

Learn about exciting HR Service Delivery product innovations that make it easier for employees to be employees.

12:15 - 1:45pm

ExpoNow/Lunch

12:15 - 1:45pm

Women in Tech

Join our Women in Tech session to learn how you can help bridge the gap for women in technology and support a more diverse workforce, no matter what your role.

1:45 - 2:15pm

Gary Kenyon-Leigh, Advisory Solution Consultant, HR Practice
Explore how to work faster and smarter when tasks start in HR but span other departments.

2:30 - 3:00pm

Mary Furnell, Project Manager People Services, AkzoNobel
Featuring a leading customer, discover how ServiceNow customers are delivering modern employee service experiences to transform global HR Service Delivery.

Pete Rose, Chief Information Officer, The Home Office

3:00 - 3:15pm

ExpoNow/Afternoon Break

3:15 - 3:45pm

Chris Pope, VP of Innovation
Streamline Government Services to Improve Mission Effectiveness.

Howard Beader, Senior Director, Platform Product Marketing
Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

Rene de Boer, Director of Product Management
Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

3:45 - 4:45pm

Chris Pope, VP of Innovation
A panel of public sector leaders will share how they are streamlining services and advancing the mission of their organisation. Join this discussion to share best practices and lessons learned implementing cloud-based service management solutions in the Public Sector.

3:45 - 5:15pm

ExpoNow/Networking Happy Hour

Wind down your NowForum experience with a casual evening of cocktails and conversations.

*Agenda Subject to Change

12 October

8:00 - 9:30am

Arrival & Registration

9:30 - 11:00am

John Donahoe

President & Chief Executive Officer

ServiceNow

Dave Wright

Chief Innovation Officer

ServiceNow

Philip van der Wilt

GM & VP of Sales, EMEA

ServiceNow

Scott Owen Mason

COO IT & Head of IT Operations

Novartis

Jon Hayes

VP Global IT Service Excellence

Experian

Work at Lightspeed

To deliver great employee and customer experiences, you must transform your business by simplifying and automating work and embracing the latest innovations in machine learning. Learn how you can lead your digital transformation in IT, security, human resources, customer service and across your entire enterprise.

11:00 - 11:30am

ExpoNow/Morning Break

11:30am - 12:15pm

Michael Nappi, VP, Product Management
James Neal, Senior Advisory Solution Consultant

Learn how to put IT in the driver’s seat to transform operations, control costs, increase efficiency, and drive value for your business.

12:15 - 1:45pm

ExpoNow/Lunch

12:15 - 1:45pm

Join our Women in Tech session to learn how you can help bridge the gap for women in technology and support a more diverse workforce, no matter what your role.

1:45 - 2:15pm

Mike Mortimer, Sr Solution Consultant
Explore how to combine IT Operations and Service Management to automate processes, eliminate outages and increase productivity. See a benefits demonstration that will show you how to more efficiently manage IT, reduce costs and improve service availability.

2:30 - 3:00pm

Pete Rose, Chief Information Officer, The Home Office

3:00 - 3:15pm

ExpoNow/Afternoon Break

3:15 - 3:45pm

Stephen Brown, Digital Portfolio Team Leader, Department of Work and Pensions
Philip Wattleworth, Product Line Sales Manager
James Ramsay, Senior Advisory Solution Consultant - ITBM

Featuring a leading customer, discover the best practices and key tips for implementing a consolidated approach to IT operations and service management. See how customers have improved visibility and availability, automated standard work, and gained control over IT.

3:15 - 3:45pm

Chris Pope, VP of Innovation
Streamline Government Services to Improve Mission Effectiveness.

3:15 - 3:45pm

Howard Beader, Senior Director, Platform Product Marketing
Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

3:15 - 3:45pm

Rene de Boer, Director of Product Management
Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

3:45 - 4:45pm

Chris Pope, VP of Innovation
A panel of public sector leaders will share how they are streamlining services and advancing the mission of their organisation. Join this discussion to share best practices and lessons learned implementing cloud-based service management solutions in the Public Sector.

3:45 - 4:45pm

Chris Pope, VP of Innovation
A panel of public sector leaders will share how they are streamlining services and advancing the mission of their organisation. Join this discussion to share best practices and lessons learned implementing cloud-based service management solutions in the Public Sector.

9:30 - 11:00am

Abhijit Mitra, VP and GM, Customer Service Management Business Unit
Nealoy Mistry, Senior Advisory Solution Consultant
Abi Onifade, Senior Solution Consultant

Learn how to transform and modernize service for your external customers and partners — leading to greater customer loyalty, reduced costs, and new revenue

12:15 - 1:45pm

ExpoNow/Lunch

12:15 - 1:45pm

Join our Women in Tech session to learn how you can help bridge the gap for women in technology and support a more diverse workforce, no matter what your role.

1:45 - 2:15pm

Mark Ashton, Director, Solution Consulting
Bans Sagoo, Senior Solution Consultant

Explore how you can provide an effortless customer service agent experience that connects them to the rest of your organization, speeding problem diagnosis and driving permanent solutions.

2:30 - 3:00pm

Kerry Small, Head of Customer Service Operations, Vodafone
Featuring a leading customer, discover the business challenges that led to the selection of ServiceNow, implementation best practices, and economic value realized.

14.30 - 15.00

Pete Rose, Chief Information Officer, The Home Office

3:00 - 3:15pm

ExpoNow/Afternoon Break

3:15 - 3:45pm

Chris Pope, VP of Innovation
Streamline Government Services to Improve Mission Effectiveness.

3:15 - 3:45pm

Howard Beader, Senior Director, Platform Product Marketing
Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

3:15 - 3:45pm

Rene de Boer, Director of Product Management
Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

3:45 - 4:45pm

Chris Pope, VP of Innovation
A panel of public sector leaders will share how they are streamlining services and advancing the mission of their organisation. Join this discussion to share best practices and lessons learned implementing cloud-based service management solutions in the Public Sector.

9:30 - 11:00am

Piero De Paoli, Senior Director, Product Marketing
Janene Casella, Product Marketing Director

Learn how to build an enterprise security response strategy and experience the latest innovations in threat intelligence sharing and vendor risk management.

12:15 - 1:45pm

ExpoNow/Lunch

12:15 - 1:45pm

Join our Women in Tech session to learn how you can help bridge the gap for women in technology and support a more diverse workforce, no matter what your role.

1:45 - 2:15pm

Essa Moshiri, Senior Solution Consultant
Explore how customers have taken manual security response processes and automated them on ServiceNow to resolve real threats fast.

2:30 - 3:00pm

Eric Le Martret, Senior Advisory Solution Consultant, GRC Practice
Discover the four easy ways to get your governance, risk and compliance program started on ServiceNow.

2:30 - 3:00pm

Pete Rose, Chief Information Officer, The Home Office

3:00 - 3:15pm

ExpoNow/Afternoon Break

3:15 - 3:45pm

Chris Pope, VP of Innovation
Streamline Government Services to Improve Mission Effectiveness.

3:15 - 3:45pm

Howard Beader, Senior Director, Platform Product Marketing
Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

3:15 - 3:45pm

Rene de Boer, Director of Product Management
Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

3:45 - 4:45pm

Chris Pope, VP of Innovation
A panel of public sector leaders will share how they are streamlining services and advancing the mission of their organisation. Join this discussion to share best practices and lessons learned implementing cloud-based service management solutions in the Public Sector.

9:30 - 11:00am

Jen Stroud, HR Evangelist and Transformation Leader
Jamie Bellman, Senior Solution Consultant

Learn about exciting HR Service Delivery product innovations that make it easier for employees to be employees.

12:15 - 1:45pm

ExpoNow/Lunch

12:15 - 1:45pm

Join our Women in Tech session to learn how you can help bridge the gap for women in technology and support a more diverse workforce, no matter what your role.

1:45 - 2:15pm

Gary Kenyon-Leigh, Advisory Solution Consultant, HR Practice
Explore how to work faster and smarter when tasks start in HR but span other departments.

2:30 - 3:00pm

Mary Furnell, Project Manager People Services, AkzoNobel
Featuring a leading customer, discover how ServiceNow customers are delivering modern employee service experiences to transform global HR Service Delivery.

2:30 - 3:00pm

Pete Rose, Chief Information Officer, The Home Office

3:00 - 3:15pm

ExpoNow/Afternoon Break

3:15 - 3:45pm

Chris Pope, VP of Innovation
Streamline Government Services to Improve Mission Effectiveness.

3:15 - 3:45pm

Howard Beader, Senior Director, Platform Product Marketing
Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

3:15 - 3:45pm

Rene de Boer, Director of Product Management
Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

3:45 - 4:45pm

Chris Pope, VP of Innovation
A panel of public sector leaders will share how they are streamlining services and advancing the mission of their organisation. Join this discussion to share best practices and lessons learned implementing cloud-based service management solutions in the Public Sector.

3:45 - 5:15pm

Wind down your NowForum experience with a casual evening of cocktails and conversations.

*Agenda Subject to Change

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