Program Highlights:

  • CIO rising: The CIO’s growing strategic role and adapting tactics to capture maximum value from digital technologies
  • Digital imperative: How progressive IT leaders are leveraging machine learning to automate decisions
  • Culture reboot: Strategies for transformational leadership to prepare organizations for the future of work

Transformational Leadership

Sir Terry Leahy, Chairman of B&M Bargains and former CEO of Tesco will share key insights to becoming a transformational leader, including the role of culture, business process, and digital technologies to drive better customer experiences and relationships. Sir Terry is well known for successfully growing Tesco to become the largest retailer in the U.K., transforming the supermarket industry and disrupting its competitors. 

The New CIO Agenda

CIOs are at the center of an unprecedented shift in the way enterprises work, as digitization requires them to reimagine the future of their business. How are CIOs turning the digital dream into reality from a business model, organizational design and operating model perspective? This CIO panel discussion will explore leading practices, lessons and key takeaways that IT leaders can apply to help drive their businesses’ digital transformation journey.

Advance Digitization

Interactive roundtable sessions led by ServiceNow executives will focus on how to advance digital transformation. 

  • Shared Services to Accelerate Business
  • A Practical Approach to Machine Learning
  • Automating Security for the Digital Era
  • Business Growth through Automation
  • Improving Productivity Through Predictive Analytics

Remarkable Speakers

Sir Terry Leahy

Sir Terry Leahy

Chairman, B&M Bargains
Former CEO, Tesco
Chris Bedi

Chris Bedi

Chief Information Officer, ServiceNow
NowForum Agenda
12 October

9:30 - 11:00 am

Introduction and Keynote

John Donahoe

President & Chief Executive Officer

ServiceNow

Dave Wright

Chief Innovation Officer

ServiceNow

Philip van der Wilt

GM & VP of Sales, EMEA

ServiceNow

Scott Owen Mason

COO IT & Head of IT Operations

Novartis

Jon Hayes

VP Global IT Service Excellence

Experian

Work at Lightspeed

To deliver great employee and customer experiences, you must transform your business by simplifying and automating work and embracing the latest innovations in machine learning. Learn how you can lead your digital transformation in IT, security, human resources, customer service and across your entire enterprise.

11:00 - 11:30 am

Morning Break

11:30 – 11:40am

Welcome and Opening Remarks

Brian Foster

Moderator and Head of Strategy, ServiceNow Inspire

11:40am – 12:40 pm

The New CIO Agenda: Lessons Learned in Driving Digital Transformation

Chris Bedi

Chief Information Officer, ServiceNow

John Sullivan

Chief Information Officer, Virgin Trains

CIOs are at the center of an unprecedented shift in the way enterprises work, as digitization requires them to reimagine the future of their business. How are CIOs turning the digital dream into reality from a business model, organizational design and operating model perspective? This panel discussion will explore leading practices, lessons and key takeaways that IT leaders can apply to help drive their businesses’ digital transformation journey.

12:40 – 1:45 pm

Industry Networking Lunch (execConnect17 attendees only)

Join industry peers to discuss digital transformation insights and leadership issues on the future of work, including new approaches to culture, talent and employee skills, applicable for your organization.

1:45 - 2:45 pm

Trendsetter Roundtables

Choose one interactive roundtable session focused on how to advance digital transformation in your organization.

Digital Streamlining: Shared Services to Accelerate Business

Chris Bedi

Chief Information Officer, ServiceNow

IT leaders face constant pressure to reduce costs and simplify processes, while increasing access to key services. As more and more business processes become digitized and the pace of work increases, this pressure will only increase. How can IT leaders balance these demands with enabling employees to work faster and more efficiently to grow the business? We’ll discuss best practices and how to overcome challenges of a shared service model.

The Digital Imperative: A Practical Approach to Machine Learning

Dave Wright

Chief Innovation Officer, ServiceNow

Machine learning is poised to transform the way we work – but adopting the technology requires a new way of thinking. In this session, IT leaders will explore steps to achieving a successful machine learning strategy, including: defining success; distinguishing data-driven tasks from human-centric roles; the journey to improving data quality; prioritizing implementation efforts based on business value; and creating meaningful metrics. If you can use these components to build a roadmap, then you start to fulfill the promise of what machine learning brings.

Optimize the Service Sprawl: Business Growth through Automation

Farrell Hough

General Manager of ITSM, ServiceNow

You’re managing numerous IT services within your enterprise, but most leaders are using the majority of budget and resources to just run the business. That leaves too few resources to focus on optimizing those services to grow the business. How can IT leaders change the equation so that more resources are focused on growth? We’ll discuss how to maximize services that deliver business value and leverage automation for traditional “run the business” tasks.

Accelerating Revenue with Predictive Analytics

Karel van der Poel

General Manager for Analytics, ITBM, and ITAM, ServiceNow

Analytics can provide companies the edge they need to stay ahead of the competition and disrupt markets. But as organizations and their data grow, the speed of business can slow and the accuracy of data can diminish. How can you leverage analytics to design a leaner and more agile enterprise? How can you use emerging technologies to better organize data to enable faster decisions? This session will discuss strategies for improving productivity and accelerating decision-making through predictive analytics, tapping into machine learning to develop market intelligence, and leading the future of work.

2:50 - 3:50pm

The Intersection of Insight and Leadership

Sir Terry Leahy

Chairman, B&M Bargains, Former CEO, Tesco

Sir Terry Leahy is well known for successfully turning around Tesco to become the largest retailer in the U.K., transforming the supermarket industry and disrupting its competitors. In this insightful talk, Sir Terry will share key insights to becoming a transformational leader, including the role of culture, business process, and digital technologies to drive better customer experiences and relationships.

3:50 - 4:00pm

Wrap Up and Closing Remarks

Brian Foster

Moderator and Head of Strategy, ServiceNow Inspire

4:00 - 5:00pm

Networking Happy Hour (execConnect17 attendees only)

Wind down your execConnect17 experience with a casual evening of cocktails and conversations.

*Agenda Subject to Change

12 October

9:30 - 11:00 am

John Donahoe

President & Chief Executive Officer

ServiceNow

Dave Wright

Chief Innovation Officer

ServiceNow

Philip van der Wilt

GM & VP of Sales, EMEA

ServiceNow

Scott Owen Mason

COO IT & Head of IT Operations

Novartis

Jon Hayes

VP Global IT Service Excellence

Experian

Work at Lightspeed

To deliver great employee and customer experiences, you must transform your business by simplifying and automating work and embracing the latest innovations in machine learning. Learn how you can lead your digital transformation in IT, security, human resources, customer service and across your entire enterprise.

11:00 - 11:30 am

Morning Break

11:30 - 11:40am

Brian Foster

Moderator and Head of Strategy

ServiceNow Inspire

11:40am - 12:40 pm

Chris Bedi

Chief Information Officer

ServiceNow

John Sullivan

Chief Information Officer, Virgin Trains

CIOs are at the center of an unprecedented shift in the way enterprises work, as digitization requires them to reimagine the future of their business. How are CIOs turning the digital dream into reality from a business model, organizational design and operating model perspective? This panel discussion will explore leading practices, lessons and key takeaways that IT leaders can apply to help drive their businesses’ digital transformation journey.

12:40 – 1:45pm

Join industry peers to discuss digital transformation insights and leadership issues on the future of work, including new approaches to culture, talent and employee skills, applicable for your organization.

1:45 - 2:45 pm

Attendees choose one interactive session led by ServiceNow Experts with pre-identified customers to help start the conversation.

Chris Bedi

Chief Information Officer, ServiceNow

IT leaders face constant pressure to reduce costs and simplify processes, while increasing access to key services. As more and more business processes become digitized and the pace of work increases, this pressure will only increase. How can IT leaders balance these demands with enabling employees to work faster and more efficiently to grow the business? We’ll discuss best practices and how to overcome challenges of a shared service model.

Dave Wright

Chief Innovation Officer, ServiceNow

Machine learning is poised to transform the way we work – but adopting the technology requires a new way of thinking. In this session, IT leaders will explore steps to achieving a successful machine learning strategy, including: defining success; distinguishing data-driven tasks from human-centric roles; the journey to improving data quality; prioritizing implementation efforts based on business value; and creating meaningful metrics. If you can use these components to build a roadmap, then you start to fulfill the promise of what machine learning brings.

Farrell Hough

General Manager of ITSM, ServiceNow

You’re managing numerous IT services within your enterprise, but most leaders are using the majority of budget and resources to just run the business. That leaves too few resources to focus on optimizing those services to grow the business. How can IT leaders change the equation so that more resources are focused on growth? We’ll discuss how to maximize services that deliver business value and leverage automation for traditional “run the business” tasks.

Karel van der Poel

General Manager for Analytics, ITBM, and ITAM, ServiceNow

Analytics can provide companies the edge they need to stay ahead of the competition and disrupt markets. But as organizations and their data grow, the speed of business can slow and the accuracy of data can diminish. How can you leverage analytics to design a leaner and more agile enterprise? How can you use emerging technologies to better organize data to enable faster decisions? This session will discuss strategies for improving productivity and accelerating decision-making through predictive analytics, tapping into machine learning to develop market intelligence, and leading the future of work.

2:50 - 3:50pm

Sir Terry Leahy

Chairman, B&M Bargains
Former CEO, Tesco

Sir Terry Leahy is well known for successfully turning around Tesco to become the largest retailer in the U.K., transforming the supermarket industry and disrupting its competitors. In this insightful talk, Sir Terry will share key insights to becoming a transformational leader, including the role of culture, business process, and digital technologies to drive better customer experiences and relationships.

3:50 - 4:00pm

Brian Foster

Moderator and Head of Strategy

ServiceNow Inspire

4:00 - 5:00pm

Wind down your execConnect17 experience with a casual evening of cocktails and conversations.

*Agenda Subject to Change