Meet the speakers who can help transform your business.

Our Customers

JOHN SULLIVAN

CHIEF INFORMATION OFFICER
VIRGIN TRAINS

John joined Virgin Trains at the start of 2015 as Chief Information Officer, and has responsibility for digital projects. He comes to Virgin Trains from Gondola Holdings who owned the Pizza Express, Zizzi, ASK and Byron Burger restaurant chains, where he held a similar position. John is helping Virgin Trains harness digital technology to support the ideal customer experience to drive our business forward.

DEAN UNDERWOOD

HEAD OF TECHNOLOGY SERVICES AND SUPPORT
VIRGIN TRAINS

Dean Underwood is Head of Technology Services and Support for Virgin Trains where he’s responsible for IT Operations, Service Delivery and Supplier Management. Having spent 13 years at KPMG Dean is no stranger to the ServiceNow platform. He’s been responsible for a multi‑phased IT Service Management deployment and successfully migrated the business onto ServiceNow for HR Case Management, Security and Procurement, automating a multitude of business processes. At Virgin Trains, Dean has used his invaluable experience to lead the organisation through a large‑scale cloud first Data Centre migration and a Service Transformation Strategy that has resulted in the replacement of an outsourced IT Support provider, all operating on ServiceNow. His passion for service excellence is underpinned by a relentless focus on process efficiency and improvement. Dean has successfully driven the adoption of ServiceNow as a critical business platform for Virgin Trains to support IT, Customer Resolutions, Marketing and a whole host of other business processes. 

RODDY BARNES

HEAD OF IT SERVICE TRANSFORMATION
BP

During a career in IT operations, project delivery, planning and strategy, Roddy has focussed on improving how enterprise IT departments deliver and measure value – driving process automation, modern operating models, and a focus on quality IT4IT data. Today he leads the deployment of ServiceNow as BP’s strategic global IT4IT platform to 4,500 IT professionals across the enterprise. He has recently been appointed Director of IT Strategic Planning for BP.

SEBASTIAAN LARIJSSE

SENIOR DIRECTOR IT INFRASTRUCTURE SERVICES
NXP

Sebastiaan Laurijsse is a proven leader in digital with strong technical and business acumen and operational understanding in driving digital, customer centric strategies across multiple countries and regions. He is able to structure and deliver complex solutions and is a regular speaker and host on digital transformations. With a strong operational focus, based on data and customer insight he is able to inform, persuade and enable the strategy. He is a true innovator with a deep grasp of technology and change management.

PRABJOTH SAIMBHI

GLOBAL IS&T ITSM PRODUCT MANAGER
VEOLIA

Prabjoth Saimbhi is a ServiceNow expert with an implementation and continuous improvement track record across global BUs and 20+ countries. A highly motivated and diligent team leader who offers strong strategic thinking and an exemplary work ethic, driving improvements and advancements on a daily basis in order to add tangible value on a global level.

ANDREW WAYLAND

CHIEF TECHNOLOGY OFFICER
ALEXANDER MANN

Andrew joined Alexander Mann Solutions in 2015, and is responsible for the strategic direction of our Global Technology and Business Intelligence functions. As the Chief Technology Officer, he leads the charge on Digital Transformation, Talent Analytics, Robotic Process Automation and Artificial Intelligence programmes. Andrew partners with the Talent Collective and solution architects to embed innovative technologies in client delivery. Before joining Alexander Mann Solutions, Andrew had a 22‑year career in technology, including 12 years in the staffing industry as a CIO/CTO of FTSE and NASDQ listed companies Michael Page and Hudson. Prior to that he worked at PwC rising to UK IT Director. Andrew is also a Chartered Accountant.

PETE BEESLEY

SERVICENOW DEVELOPER AND ADMINISTRATOR
VITALITY

Pete Beesley joined Vitality in 2013 and currently works as their ServiceNow Developer. A passionate advocate of ServiceNow, Pete continuously pushes for the latest release ensuring Vitality is able to utilise the latest enhancements and features. Pete has been fully responsible for all development and administration of Vitality's ServiceNow instance customising many of his own applications over the last five years. A keen advocate of innovation and automation Pete enjoys keeping up with the latest tech and thrives on being a beta user for anything he can get his hands on. Outside of work you can find him in his VR headset, playing DOTA 2 and occasionally getting outside; hiking in the forest or cycling along the coast.

ADRIAN JAPP

SERVICENOW MANAGER
CDL

Starting a career in instrumentation engineering in the heavy chemicals industry, Adrian moved into computer‑aided design in the contract industry. A move was made into systems analysis, pre‑press software management and Quality Management, whilst ratifying his industry gained IT skills with a Master of Science Degree in Information Technology studying as a mature student with Liverpool University. Adrian then took up the role as Quality Manager at CDL in 2003. Since then, he has spent much time in creating, refining and managing key business processes at CDL, with a focus upon customer service, continual improvement, and the adoption of best practices as detailed in the Information Technology Infrastructure Library (ITIL). In 2016, he was asked to head up the project to deliver and manage a new service management software system for CDL. This was to replace the existing software which was ‘end‑of‑life’. ServiceNow was to be used as a vehicle to drive improvements to internal processes, to the management of an ever more complex software environment, and most importantly, to the customer experience.

BRIAN CRIGHTON

HEAD OF SERVICENOW & SERVICE IMPROVEMENT
ROYAL BANK OF SCOTLAND (NATWEST)

Brian is a ServiceNow Platform & Product owner at Royal Bank of Scotland (NatWest) in Edinburgh. He is energised by having the responsibility of one of the largest ServiceNow instances in the world. His team’s vision is “Working Life Like Life” Brian has over 30 years IT experience in Service Delivery with different global companies and sourcing models (RBS, Wood Mackenzie, Tesco Bank, HBOS, IBM and General Accident). He has a depth of experience driving up utilisation and value of ServiceNow instances in companies since 2015 on versions from Fuji to Jakarta. He has presented at various conference since 2011 ( UK ITSMF conference in 2011, 2012 and 2016. Service Desk Institute and IT in the Park in 2017. ServiceNow Knowledge and ServiceNow Financial Services Webinar 2018).

BARJ DUHRA

SERVICENOW PLATFORM OWNER & SERVICE DELIVERY MANAGER
VIRGIN TRAINS

Barj Duhra is the Service Delivery Manager working within the Technology Team. He manages IT Services provided by third parties and product owner of ServiceNow instance.

JON HUGHES

HEAD OF VODAFONE GROUP ENTERPRISE SECURITY
VODAFONE

Jon Hughes leads Vodafone Group Enterprise Security, the division of Vodafone Group Enterprise responsible for protecting its people, customers, assets and data.

Jon believes that security should be at the core of any business, enabling it to deliver on its aspirations in a safe and secure way. He leads the team who secure the day to day operations of Vodafone Group Enterprise and the services it delivers to its customers.

A member of the Group Enterprise Commercial Operations Senior Leadership Team, Jon brings over 15 years of experience working with large enterprise organizations to improve their information security posture.

Jon first became interested in cyber security when the “I LOVE YOU” virus hit the world’s (and his) e‑mail systems in 2000. Quickly realizing that this would become a growing industry he has been passionately involved ever since.

STEVE AMOS

IT SERVICE MANAGER
VITALITY

Steve Amos joined Vitality in May 2012 as IT Service Manager and has moved through various roles and projects including a key role in amalgamating three IT Service Desks to the one we have today.

Steve heads up a team of 3 people that are accountable for Major Incident Management, Problem Management, Application & Infrastructure Monitoring (including Event Management) as well as all Monthly statistical reporting.

Steve and his team work tirelessly to improve our ITIL processes as well as providing cost savings and business benefits by focusing on root cause analysis and driving down incidents raised by both our internal staff and members.  The team has a proactive strategy for Incident, Problem and Event management to enhance both our staff and customer experience.

In his spare time, you will probably find Steve on the football pitch, (both playing and watching) or going for a run.

CLIVE SIMPSON

HEAD OF SERVICE MANAGEMENT
CDL

Clive is responsible for delivery of IT Service Management and associated services based on ITIL Best Practice, in support of CDL application software solutions for high volume insurance operations. CDL’s objective is to deliver a world class service that will meet, and where appropriate exceed customer expectations.

Our Speakers

DAN ROGERS

MARKETING CMO
SERVICENOW

Dan Rogers joined in July 2016 and currently serves as ServiceNow’s Chief Marketing Officer. Prior to joining ServiceNow, Rogers served as Chief Marketing Officer at Symantec. Before joining Symantec, Rogers held positions as Chief Marketing Officer of the EMEA region at Salesforce, Head of Global Product Marketing, Digital Marketing, and Demand Generation for Amazon Web Services, and previously served in senior marketing and product management roles at Microsoft. Rogers holds a B.A. in economics, and is a Fulbright Scholar and Baker Scholar from Harvard Business School.

FARRELL HOUGH

GENERAL MANAGER, ITSM, ITBM AND ITAM BUSINESS UNITS
SERVICENOW

Farrell joined ServiceNow in May 2012. In March 2016, Farrell became General Manager of the ITSM business unit and in December 2017 took responsibility for the ITBM and ITAM business units as well. Prior to her general management role, Hough ran Product Operations and established the service management practices for the ServiceNow R&D, Infrastructure and Support organizations. Before joining ServiceNow, Hough completed a 10‐year career at Outsights, Inc. and was Managing Principal driving organizational change in her clients’ operational models. Her clients adopted leading service management practices and successfully lowered cost and increased delivery velocity. When not working, Farrell is running the hills and trails in San Diego.

CHRIS POPE

VICE PRESIDENT OF INNOVATION
SERVICENOW

As ServiceNow’s global VP Innovation Chris brings more than 15 years of C‑level executive experience with leading technology solutions and platforms across Product Management and Strategy.

Being able to identify, challenge and deliver the business drivers as well as the technical capabilities of ServiceNow, Chris has built long‑standing, trusted, partnerships at the highest levels of his customers ensuring the delivery of meaningful outcomes for all.

Chris also has the rare, added‑value, experience of having been a ServiceNow customer multiple times so understands the client and the vendor perspectives on business transformation. Chris’ proven track record working at and with the largest organisations globally, has seen him recognised as a thought leader in process and methodology.

Chris holds a Bachelors of Science degree Electronic Engineering, is a well‑published author and contributor to many leading digital publications and blogs. He is active in mentoring students and colleagues, providing coaching and career guidance.

JOSH KAHN

VICE PRESIDENT & GENERAL MANAGER, PLATFORM BUSINESS UNIT
SERVICENOW

As General Manager of the Platform Business Unit, Kahn is responsible for providing an application development platform for ServiceNow customers and partners to build applications that will transform the way the world works.  The Platform Business Unit provides core platform services, machine learning, and integration capabilities accessible to both professional developers through scripting, and to everyone in the enterprise through no‑code development tools.

Kahn joined ServiceNow in 2016 from EMC Corporation (acquired by Dell) where he was Senior Vice President of Global Solutions, focusing in the areas of hybrid cloud and cloud native application platforms.  Prior to EMC, Kahn held product management roles at Veritas (acquired by Symantec), Netscape Communications and several startups.  Kahn started his career at Andersen Consulting, developing custom business applications.

thankYou

thankYouMessage

form close button

contactUs

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.