Learn what’s next from the people driving the future of business innovation

EXECUTIVE KEYNOTE PRESENTERS

JOHN DONAHOE

PRESIDENT & CHIEF EXECUTIVE OFFICER
SERVICENOW

John Donahoe joined ServiceNow in April 2017 as President, Chief Executive Officer and a member of the board of directors. Prior to ServiceNow, Donahoe served as President and Chief Executive Officer of eBay Inc. from 2008 to 2015 and oversaw the eBay, PayPal and eBay Enterprise businesses. During his tenure, eBay Inc.’s revenues more than doubled to $18B and market value increased over 250% to $80B. Prior to eBay, Donahoe spent more than 20 years at Bain & Company, starting as an Associate Consultant in 1982 and rose to become the firm's Chief Executive Officer in 1999, overseeing Bain's 30 offices and 3,000 employees. He currently serves on the board of directors for PayPal, Nike and The Bridgespan Group, a nonprofit advisor and resource for mission ‑ driven organizations and philanthropists.  Donahoe holds an undergraduate degree in economics from Dartmouth College and a graduate degree from Stanford Graduate School of Business.

DAVE WRIGHT

CHIEF INNOVATION OFFICER
SERVICENOW

Dave Wright joined in December 2011 and currently serves as ServiceNow’s Chief Innovation Officer. Prior to joining ServiceNow, Wright spent over six years with VMware, Inc. as Vice President of Technical Services for EMEA. From 2003 to 2005 Wright headed up the technical division for Northern and Southern Europe at Mercury Interactive. Prior to that he spent six years at Peregrine Systems, Inc., where he held a variety of senior technical and marketing positions. Wright has also worked for Boole & Babbage, Inc. and Candle Services (later acquired by IBM).

NowForum Speaker Headshot Philip Van Der Wilt

PHILIP VAN DER WILT

GM & VP OF SALES, EMEA
SERVICENOW

Philip van der Wilt joined ServiceNow early 2016 and currently serves as General Manager and Vice President of Sales for Europe, Middle East and Africa, EMEA. Prior to this, van der Wilt served as the Vice President of Sales EMEA at Commvault. From 2007 to 2012, he held a number of leadership roles at Data Domain/EMC. From 2005 to 2007, van der Wilt was country manager for the Benelux region, and later for Western Europe and Africa at Decru, a NetApp company. Van der Wilt holds an MBA from Bradford University.

CHRIS POPE

VP OF INNOVATION
SERVICENOW

Chris Pope is a strategy leader at ServiceNow, helping customers transform their IT with enterprise service management. With more than 15 years of experience in driving enterprise‑class technologies for Global 2000 companies, Pope has a proven track record of managing large‑scale process and technical projects with global reach. Prior to ServiceNow, Pope worked at leading financial institutions UBS, NYSE Euronext and Lehman Brothers. He holds a degree in electronic engineering from De Montfort University in the UK. Pope frequently shares his insight on the ServiceNow blog.

CUSTOMER PRESENTERS

SCOTT OWEN MASON 

COO IT & HEAD OF IT OPERATIONS
NOVARTIS

Scott Owen Mason is the COO for IT at Novartis and leads the IT Operations, Strategy, Transformation and Change Management functions.
In this role, Scott is responsible for execution of Novartis’ IT strategy and future proofing the IT operating model. The IT organization comprises staff of approximately 10,000 operating across the globe. Major goals of the Novartis multiple year transformation journey include generating a 30% increase in IT” “throughput” focusing on standardization/lean and enabling the company’s digital agenda.

Scott is accountable for developing cohesive and business aligned strategies and standardizing and operating all IT processes, tools and methods for service delivery excellence. In addition, Scott is charged with maximizing investments, driving the innovation portfolio, developing the workforce that includes a network of global service centers as well as both supplier and software management and driving sustainable elimination of architectural debt from the IT environment.

Prior to this position Scott was held the post of Chief Technology Officer (CTO)at Novartis where he was responsible for global technology functions including global infrastructure and platform services. 

Scott holds a PhD. from the Swiss Federal Institute of Technology in Zurich on artificial intelligence in precise metrology and aMSc. from the University of Illinois at Urbana‑Champaign, USA.Originating from Australia, he has lived and worked across four continents. He is based in Basel, Switzerland’s biotech hub.

JONATHAN HAYES 

VP GLOBAL IT SERVICE EXCELLENCE
EXPERIAN

Jon Hayes is the Vice President for Global IT Service Excellence at Experian.Jon provides leadership for the continued development of effective and innovative Service Management, Monitoring and Analytics and Project and Portfolio Management for IT Services.

As part of his remit he also leads the IT Service Management strategic program to standardise processes and deliver best‑of‑breed technology for long‑lasting benefits to Experian.The first major release was a resounding success and he continues to leverage the investment by displacing further disparate processes and technologies along with delivering new capabilities to drive a single system of engagement and the very best user experience for the global enterprise.

Prior to this role, Jon has spent 15+ years leading both operations and infrastructure teams, along with supporting a multitude of organic and acquisition growth business requirements for the organisation.

STEPHEN BROWN

DIGITAL PORTFOLIO TEAM LEADER
DEPARTMENT OF WORK AND PENSIONS

Stephen Brown is a UK Government Civil Servant with 31 years’ experience in a number of Departments. The initial half of his career was in frontline dealing with the most disadvantaged and poorest parts of society. This exposed him to lots of challenges and some great team working. It reinforced his commitment to make a difference to society.

The latter half of his career has found him in the world of Projects, Programmes and Portfolios, undertaking many roles. His passion is Portfolio Management and the opportunities that this brings. He is leading the DWP PPM Digital ServiceNow exploitation and Implementation.

PETE ROSE

CHIEF INFORMATION OFFICER
THE HOME OFFICE