NEW YORK 2017 AGENDA

Explore the NowForum Experience

NowForum Agenda
October 17

7:30 - 9:00am

Arrival & Registration

7:30 - 8:45am

Women in Tech

A panel of trailblazing female executives will explore ways to bridge the gender gap in technology and across the industry. They will discuss their personal experiences and share creative solutions they’ve implemented to support women in tech. You’ll walk away with new ways to effect positive change within your company and community.

Space is limited, so reserve your spot today.

REGISTER NOW

9:00 - 10:30am

Introduction and Keynote

John Donahoe

President & Chief Executive Officer

ServiceNow

CJ Desai

Chief Product Officer

ServiceNow

Mike Rich

VP of Americas Sales

ServiceNow

Ken O’Connor

Vice President – Global IT Operations

Marriott

Work at Lightspeed

To deliver great employee and customer experiences, you must transform your business by simplifying and automating work and embracing the latest innovations in machine learning. Learn how you can lead your digital transformation in IT, security, human resources, customer service and across your entire enterprise.

10:30 - 11:00am

ExpoNow/Morning Break

11:00am - 3:15pm

Customized Tracks

Make it your day, your way. Choose the track that aligns best with your interests.

11:00 - 11:45am

Learn how to put IT in the driver’s seat to transform operations, control costs, increase efficiency, and drive value for your business.

Learn about exciting HR Service Delivery product innovations that make it easier for employees to be employees.

Learn how to build an enterprise security response strategy and experience the latest innovations in threat intelligence sharing and vendor risk management.

Learn how to transform and modernize service for your external customers and partners — leading to greater customer loyalty, reduced costs, and new revenue.

11:45am - 1:15pm

ExpoNow/Lunch

1:15 - 1:45pm

Explore how to combine IT Operations and Service Management to automate processes, eliminate outages and increase productivity. See a benefits demonstration that will show you how to more efficiently manage IT, reduce costs and improve service availability.

Explore how to work faster and smarter when tasks start in HR but span other departments.

Explore how customers have taken manual security response processes and automated them on ServiceNow to resolve real threats fast.

Explore how you can provide an effortless customer service agent experience that connects them to the rest of your organization, speeding problem diagnosis and driving permanent solutions.

2:00 - 2:30pm

Featuring a leading customer, discover the best practices and key tips for implementing a consolidated approach to IT operations and service management. See how customers have improved visibility and availability, automated standard work, and gained control over IT.

Featuring a leading customer, discover how ServiceNow customers are delivering modern employee service experiences to transform global HR Service Delivery.

Discover the four easy ways to get your governance, risk and compliance program started on ServiceNow.

Featuring a leading customer, discover the business challenges that led to the selection of ServiceNow, implementation best practices, and economic value realized.

2:30 - 2:45pm

ExpoNow/Afternoon Break

2:45- 3:15pm

Learn how to bridge departments inside and outside of IT for greater business alignment, with financial, project, and application portfolio management.

Managing GDPR Risk & Compliance in Financial Services: The May 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR).

Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

3:15 - 4:45pm

ExpoNow/Networking Happy Hour

Wind down your NowForum experience with a casual evening of cocktails and conversations.

11:00 - 11:45am

Learn how to build an enterprise security response strategy and experience the latest innovations in threat intelligence sharing and vendor risk management.

11:45am - 1:15pm

ExpoNow/Lunch

1:15 - 1:45pm

Explore how customers have taken manual security response processes and automated them on ServiceNow to resolve real threats fast.

2:00 - 2:30pm

Discover the four easy ways to get your governance, risk and compliance program started on ServiceNow.

2:45- 3:15pm

Managing GDPR Risk & Compliance in Financial Services: The May 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR).

Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

3:15 - 4:45pm

ExpoNow/Networking Happy Hour

Wind down your NowForum experience with a casual evening of cocktails and conversations.

11:00 - 11:45am

Learn how to transform and modernize service for your external customers and partners — leading to greater customer loyalty, reduced costs, and new revenue.

11:45am - 1:15pm

ExpoNow/Lunch

1:15 - 1:45pm

Explore how you can provide an effortless customer service agent experience that connects them to the rest of your organization, speeding problem diagnosis and driving permanent solutions.

2:00 - 2:30pm

Featuring a leading customer, discover the business challenges that led to the selection of ServiceNow, implementation best practices, and economic value realized.

2:45- 3:15pm

Managing GDPR Risk & Compliance in Financial Services: The May 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR).

Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

3:15 - 4:45pm

ExpoNow/Networking Happy Hour

Wind down your NowForum experience with a casual evening of cocktails and conversations.

11:00 - 11:45am

Learn about exciting HR Service Delivery product innovations that make it easier for employees to be employees.

11:45am - 1:15pm

ExpoNow/Lunch

1:15 - 1:45pm

Explore how to work faster and smarter when tasks start in HR but span other departments.

2:00 - 2:30pm

Featuring a leading customer, discover how ServiceNow customers are delivering modern employee service experiences to transform global HR Service Delivery.

2:45- 3:15pm

Managing GDPR Risk & Compliance in Financial Services: The May 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR).

Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

3:15 - 4:45pm

ExpoNow/Networking Happy Hour

Wind down your NowForum experience with a casual evening of cocktails and conversations.

*Agenda Subject to Change

October 17

7:30 - 9:00am

Arrival & Registration

7:30 - 8:45am

A panel of trailblazing female executives will explore ways to bridge the gender gap in technology and across the industry. They will discuss their personal experiences and share creative solutions they’ve implemented to support women in tech. You’ll walk away with new ways to effect positive change within your company and community.

Space is limited, so reserve your spot today.

REGISTER NOW

9:00 - 10:30am

John Donahoe

President & Chief Executive Officer, ServiceNow

ServiceNow

CJ Desai

Chief Product Officer

ServiceNow

Mike Rich

Chief Product Officer

ServiceNow

Ken O’Connor

Vice President – Global IT Operations

Marriott

Work at Lightspeed

To deliver great employee and customer experiences, you must transform your business by simplifying and automating work and embracing the latest innovations in machine learning. Learn how you can lead your digital transformation in IT, security, human resources, customer service and across your entire enterprise.

10:30 - 11:00am

ExpoNow/Morning Break

11:00 - 11:45am

Learn how to put IT in the driver’s seat to transform operations, control costs, increase efficiency, and drive value for your business.

11:45am - 1:15pm

ExpoNow/Lunch

1:15 - 1:45pm

Explore how to combine IT Operations and Service Management to automate processes, eliminate outages and increase productivity. See a benefits demonstration that will show you how to more efficiently manage IT, reduce costs and improve service availability.

2:00 - 2:30pm

Featuring a leading customer, discover the best practices and key tips for implementing a consolidated approach to IT operations and service management. See how customers have improved visibility and availability, automated standard work, and gained control over IT.

2:30 - 2:45pm

ExpoNow/Afternoon Break

2:45- 3:15pm

Learn how to bridge departments inside and outside of IT for greater business alignment, with financial, project, and application portfolio management.

2:45- 3:15pm

Managing GDPR Risk & Compliance in Financial Services: The May 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR).

Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

2:45- 3:15pm

Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

11:00 - 11:45am

Learn how to transform and modernize service for your external customers and partners — leading to greater customer loyalty, reduced costs, and new revenue

11:45am - 1:15pm

ExpoNow/Lunch

1:15 - 1:45pm

Explore how you can provide an effortless customer service agent experience that connects them to the rest of your organization, speeding problem diagnosis and driving permanent solutions.

2:00 - 2:30pm

Featuring a leading customer, discover the business challenges that led to the selection of ServiceNow, implementation best practices, and economic value realized.

2:30 - 2:45pm

ExpoNow/Afternoon Break

2:45- 3:15pm

Managing GDPR Risk & Compliance in Financial Services: The May 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR).

2:45- 3:15pm

Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

2:45- 3:15pm

Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

11:00 - 11:45am

Learn how to build an enterprise security response strategy and experience the latest innovations in threat intelligence sharing and vendor risk management.

11:45am - 1:15pm

ExpoNow/Lunch

1:15 - 1:45pm

Explore how customers have taken manual security response processes and automated them on ServiceNow to resolve real threats fast.

2:00 - 2:30pm

Discover the four easy ways to get your governance, risk and compliance program started on ServiceNow.

2:30 - 2:45pm

ExpoNow/Afternoon Break

2:45- 3:15pm

Managing GDPR Risk & Compliance in Financial Services: The May 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR).

2:45- 3:15pm

Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

2:45- 3:15pm

Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

11:00 - 11:45am

Learn about exciting HR Service Delivery product innovations that make it easier for employees to be employees.

11:45am - 1:15pm

ExpoNow/Lunch

1:15 - 1:45pm

Explore how to work faster and smarter when tasks start in HR but span other departments.

2:00 - 2:30pm

Featuring a leading customer, discover how ServiceNow customers are delivering modern employee service experiences to transform global HR Service Delivery.

2:30 - 2:45pm

ExpoNow/Afternoon Break

2:45- 3:15pm

Managing GDPR Risk & Compliance in Financial Services: The May 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR).

2:45- 3:15pm

Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

2:45- 3:15pm

Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

3:15 - 4:45pm

Wind down your NowForum experience with a casual evening of cocktails and conversations.

*Agenda Subject to Change