Learn what’s next from the people driving the future of business innovation

EXECUTIVE KEYNOTE PRESENTERS

JOHN DONAHOE

PRESIDENT & CHIEF EXECUTIVE OFFICER
SERVICENOW

John Donahoe joined ServiceNow in April 2017 as President, Chief Executive Officer and a member of the board of directors. Prior to ServiceNow, Donahoe served as President and Chief Executive Officer of eBay Inc. from 2008 to 2015 and oversaw the eBay, PayPal and eBay Enterprise businesses. During his tenure, eBay Inc.’s revenues more than doubled to $18B and market value increased over 250% to $80B. Prior to eBay, Donahoe spent more than 20 years at Bain & Company, starting as an Associate Consultant in 1982 and rose to become the firm's Chief Executive Officer in 1999, overseeing Bain's 30 offices and 3,000 employees. He currently serves on the board of directors for PayPal, Nike and The Bridgespan Group, a nonprofit advisor and resource for mission ‑ driven organizations and philanthropists.  Donahoe holds an undergraduate degree in economics from Dartmouth College and a graduate degree from Stanford Graduate School of Business.

CJ DESAI

CHIEF PRODUCT OFFICER
SERVICENOW

Chirantan “CJ” Desai joined in December 2016 and currently serves as ServiceNow's Chief Product Officer. Prior to joining ServiceNow, Desai was with EMC from September 2013 until December 2016. While at EMC Desai was the President of the Emerging Technologies Division from September 2014 to December 2016. From November 2004 to September 2013 Desai held several leadership roles at Symantec Corporation, including Executive Vice President of Information Management from January 2013 to September 2013. Prior to Symantec, Desai held product development roles at Pivotal Corporation and Oracle Corporation. Mr. Desai currently serves as a member of the board of directors of Zebra Technologies Corp., an enterprise asset intelligence company. Desai holds a master’s degree in Computer Science and a master’s degree in Business Administration from the University of Illinois at Urbana ‑ Champaign.

MIKE RICH

VP OF AMERICAS SALES
SERVICENOW

Prior to his current role Mike served as ServiceNow's Area Vice President of Sales, West US and West Canada from April 2013‑Dec 2015. He joined ServiceNow in June 2011 as Sales Director Northwest US. 

Mike Rich served as Head of Sales for Kleiner Perkins funded Datameer from February 2010 – February 2011. Rich was the VP of Sales at a software development search technology upstart Krugle from Oct 2007‑March 2009, prior to that he served as Sales Director at Borland from 2002‑2006. 

Rich started his technology career at Apple Computer in the early 90’s which led him in 1994 to his first software startup, Pure Software founded by Reed Hastings, now CEO and Founder of Netflix and he has been passionate about the power software technology and how it changes peoples lives since. 

Rich holds a B.A. in Political Science from University of California, Santa Barbara.  

CUSTOMER PRESENTERS

KEN O’CONNOR

VICE PRESIDENT – GLOBAL IT OPERATIONS
MARRIOTT

Ken joined Marriott in July of 2016 and is responsible for Service Management, Global IT Operations and Tool Instrumentation. Prior, Ken spent 15 years at a Global leader in Healthcare Services and led the Infrastructure Services teams through data center consolidations, breakthroughs in Cloud Computing and transformation of service delivery via Service Management.Over his 20+ year career, Ken has held various IT leadership roles in the Banking, Oil and Food Manufacturing organizations.

Ken holds a Bachelor’s Degree in Computer Science from Kean University along with a minor in Mathematics.Outside of work Ken enjoys coaching his daughter’s girls’ softball and soccer teams while getting in an occasional round of golf.