NowForum Agenda Singapore


November 1, 2016 at Suntec Convention Centre

NowForum offers an unparalleled opportunity to learn from visionary business executives and service management experts while networking with your peers from diverse industries. Keep checking here for updates to the agenda as we add speakers and topics for guiding your work in transforming service management throughout your organization.

NOVEMBER 1, 2016

  • time
  • 8:00 am - 9:00 am
    Registration and Partner Showcase
  • 9:00 am - 9:15 am
    Jo Tyrer, Managing Director ASEAN, ServiceNow
  • 9:15 am - 9:55 am
    Keynote: Experience the Service Revolution
    Michael Hubbard, Vice President, Inspire Program, ServiceNow

    The world of service is changing – and the experience is front and center. We see this in our personal lives where we rely on, and enjoy, a slew of technology‑enabled services. We don’t give it second thought. At work, it’s a different story. Join Michael Hubbard to experience work life transformed to meet, even exceed, the service standards outside of the workplace. A life where users are delighted by instant collaboration and real‑time notifications. Where issues are proactively resolved. And service levels are predictable. A world that changes the way we work. Experience the service revolution.

  • 09:55 am - 10:25 am
    ServiceNow Customer Keynote: The Ultimate CIO Challenge - Accelerating IT in a 70 Billion Market Cap Business
    Andy Nallappan, CIO, Broadcom
    Stanley Toh, Director Global IT, Enterprise End-User Services, Broadcom

    Broadcom is one of the most successful semiconductor companies in the world with a market capital of USD70 Billion. Hear their journey on how meticulously IT strategized to transform itself to meet M&A demands to driving a Zero Helpdesk Support while simplifying complex customer relationships through the adoption of ServiceNow’s Customer Service Management.

  • 10:25 am - 10:55 am
    ExpoNow & Theatrette
  • 10:55 am - 11:25 am
    ServiceNow Customer Keynote: A Business in the Cloud
    Nathan Bell, COO, Telkomtelstra

    Telkomtelstra is the newest Service Provider in Indonesia and as such they recognised the opportunity to build an IT stack in the Cloud to align with an agile approach to support the business. This presentation looks at the journey, and learnings along the way in building a business in the cloud.

  • 11:25 am - 12:15 pm
    Keynote: Drive the Service Revolution
    Chris Pope, Senior Director, Office of the CSO, ServiceNow

    All this talk about the service experience affecting work productivity begs the question – how can enterprises make it happen? Join Chris Pope as he brings the intuitive, connected experience to life. Learn how everyone in your company really can work together, through a single system of engagement. Where services are orchestrated across the enterprise, on a single platform. And applications are purpose‑built for the cloud, with one user interface. Everyday work is collaborative and predictive. And your work environment is secure, scalable and available anywhere, anytime. Change the way people work. Drive the service revolution.

  • 12:15 pm - 1:15 pm
    ExpoNow & Theatrette
  • 1:15 pm - 1:45 pm
    choose 1 breakout or hands-on lab
    Customer Success Story: TAL Apparel
    Kai Kiang, VP IT

    TAL Apparel ‑ The Next Big Thing Project

    TAL Apparel is s pioneer in manufacturing garments and today, they are the world leader in producing technologically advanced garments that combine superior styles, comfort and functionality. Hear about how their IT is supporting the business by driving automation of IT Services and Support Applications through ServiceNow. 

  • Hands on Lab: The User Experience - Service Portal

    Imagine if building powerful experiences was as easy as building a website. This session will give you an overview of the ServiceNow framework, service portal, flow of content and user experience. 

  • 1:45 pm - 2:15 pm
    Customer Success Story: Singtel
    Sandip Gupta, VP, Cloud Business

    Accelerating Digital Transformation by Leveraging Service Management in Hybrid Cloud Environment

    While Cloud Services are key to enable Enterprise digital transformation, there remain challenges in areas of governance, control, service operations and automation. In this session, we will provide understanding on how Singtel has deployed ServiceNow within its IT team and helped our customers leverage cloud‑enabled IT service management in tandem with a Hybrid Cloud Management System to drive efficiencies, automation and governance as part of Singtel’s portfolio innovative suite of cloud solutions. We will also share insights on how Singtel’s Hybrid Cloud Operating Model can help ensure success in building sustainable capabilities at varying stages of cloud maturity beyond the euphoria stage of Hybrid Cloud adoption.

  • 2:15 pm - 2:45 pm
    Solution Track: ITSM + ITOM = Outsmart Service Outages
    Tony Branton, ITOM Practice, Solution Architect, ServiceNow

    Learn how to outsmart service outages by bolstering ServiceNow ITSM with ServiceNow ITOM.  We will review the service outage challenges that impact IT service delivery and IT operations teams and then examine how ITSM and ITOM work together seamlessly as an end‑to‑end solution for quickly resolving service outages.

  • 2:45 pm - 3:15 pm
    ExpoNow & Theatrette
  • 3:15 pm - 3:45 pm
    choose 1 breakout or hands-on lab
    Customer Success Story: OLA Cabs
    Amit Ahuja, Senior Director IT

    The IT Strategy behind Ola, India’s largest mobility platform

    Ola, India’s most popular mobile app for transportation, integrates city transportation for customers and driver partners onto a mobile technology platform ensuring convenient, transparent and quick service. Since its launch in 2011, Ola has revolutionized the way people travel in India, and has grown to solve mobility needs for millions of customers in the country. Learn how the IT infrastructure supports such a dynamic business through Self‑service portal and Service Now service automation.

  • Hands on Lab: Orchestrating & Provisioning Your Cloud

    Whether you are automating a private VMware cloud or using a public cloud like Amazon EC2, ServiceNow Cloud Provisioning can meet your demands. In this session, learn how you can deliver scalable and reliable cloud solutions with ServiceNow. 

  • 3.:45 pm - 4:15 pm
    Customer Success Story: Accenture
    Mayank Gupta, Regional Managing Director, Accenture

    Accenture’s ServiceNow Journey and Extending ServiceNow beyond IT

    Accenture started leveraging ServiceNow to improve the employee experience, capitalizing on the platform’s functionality, architecture and Software‑as‑a‑Service (SaaS) strengths. Its strategy has evolved from a focus on technical re‑platforming to a much broader vision aimed at capitalizing on significant service management transformation opportunities. In this session, we will share insights from the ServiceNow journey in Accenture’s hyperscale environment. We will also share our experiences with our clients in pushing the limits of the ServiceNow platform across the enterprise, where innovative and out‑of‑the‑box thinking has been brought to life.

  • 4:15 pm - 4:45 pm
    Solution Track: Security Ops-Because You Can’t Redo Your First Security Response
    Sean Convery, VP and GM, Security, ServiceNow
  • 4:45 pm - 5:30 pm
    Panel Discussion: What does an Insanely Great customer experience look like?
    Moderator: Peter Doherty, Principal Solution Consultant APJ
    Panelists: Bodil Norwood – Credit Suisse, Stanley Toh – Broadcom, Sun Lulu – Siemens, Vinay Jain – itSMF Singapore

    It’s 2016 – the golden age where technology and lifestyle converge. Or so we thought. How many organizations today are really taking the lead in creating a digital workplace that fundamentally changes the way people work to produce faster and better outcomes for the organization?  So, creating an insanely great customer experience is not a myth, it’s been done and ServiceNow’s customers around the globe are leading the way. At this panel discussion, we have invited some of the most innovative organizations to share their transformation journey towards insanely great. 

  • 5:30 pm - 6:30 pm
    Closing, Lucky Draw & Reception
  • *Agenda subject to change.