SYDNEY 2017 AGENDA

Explore the NowForum Experience

NowForum Agenda
25 October

7:30 - 9:00am

Arrival & Registration

9:00 - 10:30am

Introduction and Keynote

Dan Rogers

Chief Marketing Officer

ServiceNow

Dave Wright

Chief Innovation Officer

ServiceNow

David Oakley

Managing Director, Australia & New Zealand

ServiceNow

Work at Lightspeed

To deliver great employee and customer experiences, you must transform your business by simplifying and automating work and embracing the latest innovations in machine learning. Learn how you can lead your digital transformation in IT, security, human resources, customer service and across your entire enterprise.

10:30 - 11:00am

ExpoNow/Morning Break

11:00am - 3:00pm

Customised Tracks

Make it your day, your way. Choose the track that aligns best with your interests.

11:00 - 11:45am

Learn how to put IT in the driver’s seat to transform operations, control costs, increase efficiency, and drive value for your business.

Learn about exciting HR Service Delivery product innovations that make it easier for employees to be employees.

Learn how to build an enterprise security response strategy and experience the latest innovations in threat intelligence sharing and vendor risk management.

Learn how to transform and modernize service for your external customers and partners — leading to greater customer loyalty, reduced costs, and new revenue.

12:00 - 12:30pm

Explore how to combine IT Operations and Service Management to automate processes, eliminate outages and increase productivity. See a benefits demonstration that will show you how to more efficiently manage IT, reduce costs and improve service availability.

Explore how to work faster and smarter when tasks start in HR but span other departments.

Explore how customers have taken manual security response processes and automated them on ServiceNow to resolve real threats fast.

Explore how you can provide an effortless customer service agent experience that connects them to the rest of your organisation, speeding problem diagnosis and driving permanent solutions.

12:30 - 1:45pm

ExpoNow/Lunch

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in the public sector. A panel of government customers will discuss how they are streamlining services and advancing the mission of their organisation.

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in higher education. A panel of higher education customers will discuss how they are managing services to improve the campus experience for students, faculty and staff.

1:45 - 2:15pm

Featuring a leading customer, discover the best practices and key tips for implementing a consolidated approach to IT operations and service management. See how customers have improved visibility and availability, automated standard work, and gained control over IT.

Featuring a leading customer, discover how ServiceNow customers are delivering modern employee service experiences to transform global HR Service Delivery.

Discover the four easy ways to get your governance, risk and compliance program started on ServiceNow.

Featuring a leading customer, discover the business challenges that led to the selection of ServiceNow, implementation best practices, and economic value realised.

2:30 - 3:00pm

Learn how to bridge departments inside and outside of IT for greater business alignment, with financial, project, and application portfolio management.

Managing GDPR Risk & Compliance in Financial Services: The May 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR).

Learn how to leverage platform features to customise your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customise your service management deployment or build your own business applications.

3:00 - 3:30pm

ExpoNow/Afternoon Break

3:30 - 3:55pm

Customer Success Presentation

3:55 - 4:20pm

Customer Success Presentation

4:20 - 4:30pm

Wrap up and Prize Draw

4:30 - 6:00pm

ExpoNow/Networking Happy Hour

Wind down your NowForum experience with a casual evening of cocktails and conversations.

11:00 - 11:45am

Learn how to build an enterprise security response strategy and experience the latest innovations in threat intelligence sharing and vendor risk management.

12:00 - 12:30pm

Explore how customers have taken manual security response processes and automated them on ServiceNow to resolve real threats fast.

12:30 - 1:45pm

ExpoNow/Lunch

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in the public sector. A panel of government customers will discuss how they are streamlining services and advancing the mission of their organisation.

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in higher education. A panel of higher education customers will discuss how they are managing services to improve the campus experience for students, faculty and staff.

1:45 - 2:15pm

Discover the four easy ways to get your governance, risk and compliance program started on ServiceNow.

2:30 - 3:00pm

Managing GDPR Risk & Compliance in Financial Services: The May 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR).

Learn how to leverage platform features to customise your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customise your service management deployment or build your own business applications.

3:00 - 3:30pm

ExpoNow/Afternoon Break

3:30 - 3:55pm

Customer Success Presentation

3:55 - 4:20pm

Customer Success Presentation

4:20 - 4:30pm

Wrap up and Prize Draw

4:30 - 6:00pm

ExpoNow/Networking Happy Hour

Wind down your NowForum experience with a casual evening of cocktails and conversations.

11:00 - 11:45am

Learn how to transform and modernize service for your external customers and partners — leading to greater customer loyalty, reduced costs, and new revenue.

12:00 - 12:30pm

Explore how you can provide an effortless customer service agent experience that connects them to the rest of your organisation, speeding problem diagnosis and driving permanent solutions.

12:30 - 1:45pm

ExpoNow/Lunch

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in the public sector. A panel of government customers will discuss how they are streamlining services and advancing the mission of their organisation.

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in higher education. A panel of higher education customers will discuss how they are managing services to improve the campus experience for students, faculty and staff.

1:45 - 2:15pm

Featuring a leading customer, discover the business challenges that led to the selection of ServiceNow, implementation best practices, and economic value realised.

2:30 - 3:00pm

Managing GDPR Risk & Compliance in Financial Services: The May 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR).

Learn how to leverage platform features to customise your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customise your service management deployment or build your own business applications.

3:00 - 3:30pm

ExpoNow/Afternoon Break

3:30 - 3:55pm

Customer Success Presentation

3:55 - 4:20pm

Customer Success Presentation

4:20 - 4:30pm

Wrap up and Prize Draw

4:30 - 6:00pm

ExpoNow/Networking Happy Hour

Wind down your NowForum experience with a casual evening of cocktails and conversations.

11:00 - 11:45am

Learn about exciting HR Service Delivery product innovations that make it easier for employees to be employees.

12:00 - 12:30pm

Explore how to work faster and smarter when tasks start in HR but span other departments.

12:30 - 1:45pm

ExpoNow/Lunch

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in the public sector. A panel of government customers will discuss how they are streamlining services and advancing the mission of their organisation.

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in higher education. A panel of higher education customers will discuss how they are managing services to improve the campus experience for students, faculty and staff.

1:45 - 2:15pm

Featuring a leading customer, discover how ServiceNow customers are delivering modern employee service experiences to transform global HR Service Delivery.

2:30 - 3:00pm

Managing GDPR Risk & Compliance in Financial Services: The May 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR).

Learn how to leverage platform features to customise your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customise your service management deployment or build your own business applications.

3:00 - 3:30pm

ExpoNow/Afternoon Break

3:30 - 3:55pm

Customer Success Presentation

3:55 - 4:20pm

Customer Success Presentation

4:20 - 4:30pm

Wrap up and Prize Draw

4:30 - 6:00pm

ExpoNow/Networking Happy Hour

Wind down your NowForum experience with a casual evening of cocktails and conversations.

*Agenda Subject to Change

25 October

7:30 - 9:00am

Arrival & Registration

9:00 - 10:30am

Dan Rogers

Chief Marketing Officer

ServiceNow

Dave Wright

Chief Innovation Officer

ServiceNow

David Oakley

Managing Director, Australia & New Zealand

ServiceNow

Work at Lightspeed

To deliver great employee and customer experiences, you must transform your business by simplifying and automating work and embracing the latest innovations in machine learning. Learn how you can lead your digital transformation in IT, security, human resources, customer service and across your entire enterprise.

10:30 - 11:00am

ExpoNow/Morning Break

11:00 - 11:45am

Learn how to put IT in the driver’s seat to transform operations, control costs, increase efficiency, and drive value for your business.

12:00 - 12:30pm

Explore how to combine IT Operations and Service Management to automate processes, eliminate outages and increase productivity. See a benefits demonstration that will show you how to more efficiently manage IT, reduce costs and improve service availability.

12:30 - 1:45pm

ExpoNow/Lunch

12:30 - 1:45pm

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in the public sector. A panel of government customers will discuss how they are streamlining services and advancing the mission of their organisation.

12:30 - 1:45pm

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in higher education. A panel of higher education customers will discuss how they are managing services to improve the campus experience for students, faculty and staff.

1:45 - 2:15pm

Featuring a leading customer, discover the best practices and key tips for implementing a consolidated approach to IT operations and service management. See how customers have improved visibility and availability, automated standard work, and gained control over IT.

2:30 - 3:00pm

Learn how to bridge departments inside and outside of IT for greater business alignment, with financial, project, and application portfolio management.

2:30 - 3:00pm

Managing GDPR Risk & Compliance in Financial Services: The May 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR).

2:30 - 3:00pm

Learn how to leverage platform features to customise your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

2:30 - 3:00pm

Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customise your service management deployment or build your own business applications.

9:00 - 10:30am

Learn how to transform and modernize service for your external customers and partners — leading to greater customer loyalty, reduced costs, and new revenue

12:00 - 12:30pm

Explore how you can provide an effortless customer service agent experience that connects them to the rest of your organisation, speeding problem diagnosis and driving permanent solutions.

12:30 - 1:45pm

ExpoNow/Lunch

12:30 - 1:45pm

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in the public sector. A panel of government customers will discuss how they are streamlining services and advancing the mission of their organisation.

12:30 - 1:45pm

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in higher education. A panel of higher education customers will discuss how they are managing services to improve the campus experience for students, faculty and staff.

1:45 - 2:15pm

Featuring a leading customer, discover the business challenges that led to the selection of ServiceNow, implementation best practices, and economic value realised.

2:30 - 3:00pm

Managing GDPR Risk & Compliance in Financial Services: The May 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR).

2:30 - 3:00pm

Learn how to leverage platform features to customise your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

2:30 - 3:00pm

Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customise your service management deployment or build your own business applications.

9:00 - 10:30am

Learn how to build an enterprise security response strategy and experience the latest innovations in threat intelligence sharing and vendor risk management.

12:00 - 12:30pm

Explore how customers have taken manual security response processes and automated them on ServiceNow to resolve real threats fast.

12:30 - 1:45pm

ExpoNow/Lunch

12:30 - 1:45pm

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in the public sector. A panel of government customers will discuss how they are streamlining services and advancing the mission of their organisation.

12:30 - 1:45pm

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in higher education. A panel of higher education customers will discuss how they are managing services to improve the campus experience for students, faculty and staff.

1:45 - 2:15pm

Discover the four easy ways to get your governance, risk and compliance program started on ServiceNow.

2:30 - 3:00pm

Managing GDPR Risk & Compliance in Financial Services: The May 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR).

2:30 - 3:00pm

Learn how to leverage platform features to customise your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

2:30 - 3:00pm

Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customise your service management deployment or build your own business applications.

9:00 - 10:30am

Learn about exciting HR Service Delivery product innovations that make it easier for employees to be employees.

12:00 - 12:30pm

Explore how to work faster and smarter when tasks start in HR but span other departments.

12:30 - 1:45pm

ExpoNow/Lunch

12:30 - 1:45pm

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in the public sector. A panel of government customers will discuss how they are streamlining services and advancing the mission of their organisation.

12:30 - 1:45pm

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in higher education. A panel of higher education customers will discuss how they are managing services to improve the campus experience for students, faculty and staff.

1:45 - 2:15pm

Featuring a leading customer, discover how ServiceNow customers are delivering modern employee service experiences to transform global HR Service Delivery.

2:30 - 3:00pm

Managing GDPR Risk & Compliance in Financial Services: The May 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR).

2:30 - 3:00pm

Learn how to leverage platform features to customise your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

2:30 - 3:00pm

Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customise your service management deployment or build your own business applications.

3:00 - 3:30pm

ExpoNow/Afternoon Break

3:30 – 3:55pm

Customer Success Presentation

3:55 – 4:20pm

Customer Success Presentation

4:20 - 4:30pm

Wrap up and Prize Draw

4:30 - 6:00pm

Wind down your NowForum experience with a casual evening of cocktails and conversations.

*Agenda Subject to Change

Join Us at NowForum Sydney!