SYDNEY 2017 AGENDA

Explore the NowForum Experience

NowForum Agenda
25 October

7:30 - 9:00am

Arrival & Registration

9:00 - 10:30am

Introduction and Keynote

Dan Rogers

Chief Marketing Officer

ServiceNow

Dave Wright

Chief Innovation Officer

ServiceNow

David Oakley

Managing Director, Australia & New Zealand

ServiceNow

Adam Martin

Manager, Service Integration CoE

Qantas

Work at Lightspeed

To deliver great employee and customer experiences, you must transform your business by simplifying and automating work and embracing the latest innovations in machine learning. Learn how you can lead your digital transformation in IT, security, human resources, customer service and across your entire enterprise.

10:30 - 11:00am

ExpoNow/Morning Break

11:00am - 3:00pm

Customised Tracks

Make it your day, your way. Choose the track that aligns best with your interests.

11:00 - 11:45am

Kevin Murray, Senior Director, Product Marketing
Neal Murphy, Senior Advisory Solution Consultant

Learn how to put IT in the driver’s seat to transform operations, control costs, increase efficiency, and drive value for your business.

Mark Souter, Product Line Sales Manager, HR
Apani Buksh, Solution Consultant, HR

Learn about exciting HR Service Delivery product innovations that make it easier for employees to be employees.

Myke Lyons, Director, Security Business Unit
Devon Winkworth, Advisory Solution Consultant

Learn how to build an enterprise security response strategy and experience the latest innovations in threat intelligence sharing and vendor risk management.

Michael Knaggs, Product Line Sales Manager, Customer Service Management
Tom Kopyciok, Solution Architect, Customer Service Management

Learn how to transform and modernize service for your external customers and partners — leading to greater customer loyalty, reduced costs, and new revenue.

12:00 - 12:30pm

Simon White, ITOM Practice, Solution Architect
Explore how to combine IT Operations and Service Management to automate processes, eliminate outages and increase productivity. See a benefits demonstration that will show you how to more efficiently manage IT, reduce costs and improve service availability.

Apani Buksh, Solution Consultant, HR
Explore how to work faster and smarter when tasks start in HR but span other departments.

Gen Fields, Senior Solution Consultant
Discover the four easy ways to get your governance, risk and compliance program started on ServiceNow.

Tom Kopyciok, Solution Architect, Customer Service Management
Explore how you can provide an effortless customer service agent experience that connects them to the rest of your organisation, speeding problem diagnosis and driving permanent solutions.

12:30 - 1:45pm

ExpoNow/Lunch

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in the public sector. A panel of government customers will discuss how they are streamlining services and advancing the mission of their organisation.

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in higher education. A panel of higher education customers will discuss how they are managing services to improve the campus experience for students, faculty and staff.

1:45 - 2:15pm

Aron Campbell

Manager Cloud Infrastructure & Platforms

ING Bank Australia

Featuring a leading customer, discover the best practices and key tips for implementing a consolidated approach to IT operations and service management. See how customers have improved visibility and availability, automated standard work, and gained control over IT.

Drew Williams

Head of People & Culture Service & Systems, Auckland Council

Chris Casanelia

Manager, Workforce Systems, Auckland Council

Chris Casanelia, Manager, Workforce Systems, Auckland Council
Featuring a leading customer, discover how ServiceNow customers are delivering modern employee service experiences to transform global HR Service Delivery.

Mike Byrne

Enterprise Cyber Security Consultant, AMP

AMP embarked on a security operations transformation where the timeline was tight and expectations high. The presentation will focus on how AMP implemented a robust security operations solution swiftly and quickly with results consisting of 60% reduction in vulnerability response time, 30% reduction in Security Incident Response resolution time and 3x faster Security incident response time. As an outcome of these outstanding results, AMP won the AusCert award for Organisational Excellence in Information Security.

Cameron Quirke

General Manager, NBN Customer Care, Telstra

Jacqualine McGowan

Telstra – IT & Digital Solutions, Telstra Software Engineering, Trouble to Resolve Delivery Manager

Featuring a leading customer, discover the business challenges that led to the selection of ServiceNow, implementation best practices, and economic value realised.

2:30 - 3:00pm

Simon Mackey

Manager, Operations & Network Services, Brisbane Catholic Education

Richard Hawes, Director, Product Marketing
Kristen Bresch, Solutio Consultant, IT Business Management

Learn how to bridge departments inside and outside of IT for greater business alignment, with financial, project, and application portfolio management.

Brett Hamilton, Advisory Solution Consultant
The early 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR) and the Australian Mandatory Privacy Breach Notification Law.

Neal Murphy, Senior Advisory Solution Consultant
Learn how to leverage platform features to customise your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

Dragan Preocanin, Senior Manager, Solution Consulting Platform Practice
Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customise your service management deployment or build your own business applications.

3:00 - 3:30pm

ExpoNow/Afternoon Break

3:30 - 3:55pm

Customer Locknote

Gabrielle Bancroft

Head of IT Service Experience, Australia, AMP

3:55 - 4:20pm

ServiceNow Locknote

Allan Leinwand

Chief Technology Officer, ServiceNow

4:20 - 4:30pm

Wrap up and Prize Draw

David Oakley, Managing Director, ANZ, ServiceNow

4:30 - 6:00pm

ExpoNow/Networking Happy Hour

Wind down your NowForum experience with a casual evening of cocktails and conversations.

11:00 - 11:45am

Myke Lyons, Director, Security Business Unit
Devon Winkworth, Advisory Solution Consultant

Learn how to build an enterprise security response strategy and experience the latest innovations in threat intelligence sharing and vendor risk management.

12:00 - 12:30pm

Gen Fields, Senior Solution Consultant
Discover the four easy ways to get your governance, risk and compliance program started on ServiceNow.

12:30 - 1:45pm

ExpoNow/Lunch

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in the public sector. A panel of government customers will discuss how they are streamlining services and advancing the mission of their organisation.

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in higher education. A panel of higher education customers will discuss how they are managing services to improve the campus experience for students, faculty and staff.

1:45 - 2:15pm

Mike Byrne

Enterprise Cyber Security Consultant, AMP

AMP embarked on a security operations transformation where the timeline was tight and expectations high. The presentation will focus on how AMP implemented a robust security operations solution swiftly and quickly with results consisting of 60% reduction in vulnerability response time, 30% reduction in Security Incident Response resolution time and 3x faster Security incident response time. As an outcome of these outstanding results, AMP won the AusCert award for Organisational Excellence in Information Security.

2:30 - 3:00pm

Brett Hamilton, Advisory Solution Consultant
The early 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR) and the Australian Mandatory Privacy Breach Notification Law.

Neal Murphy, Senior Advisory Solution Consultant
Learn how to leverage platform features to customise your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

Dragan Preocanin, Senior Manager, Solution Consulting Platform Practice
Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customise your service management deployment or build your own business applications.

3:00 - 3:30pm

ExpoNow/Afternoon Break

3:30 - 3:55pm

Customer Locknote

Gabrielle Bancroft

Head of IT Service Experience, Australia, AMP

3:55 - 4:20pm

ServiceNow Locknote

Allan Leinwand

Chief Technology Officer, ServiceNow

4:20 - 4:30pm

Wrap up and Prize Draw

David Oakley, Managing Director, ANZ, ServiceNow

4:30 - 6:00pm

ExpoNow/Networking Happy Hour

Wind down your NowForum experience with a casual evening of cocktails and conversations.

11:00 - 11:45am

Michael Knaggs, Product Line Sales Manager, Customer Service Management
Tom Kopyciok, Solution Architect, Customer Service Management

Learn how to transform and modernize service for your external customers and partners — leading to greater customer loyalty, reduced costs, and new revenue.

12:00 - 12:30pm

Tom Kopyciok, Solution Architect, Customer Service Management
Explore how you can provide an effortless customer service agent experience that connects them to the rest of your organisation, speeding problem diagnosis and driving permanent solutions.

12:30 - 1:45pm

ExpoNow/Lunch

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in the public sector. A panel of government customers will discuss how they are streamlining services and advancing the mission of their organisation.

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in higher education. A panel of higher education customers will discuss how they are managing services to improve the campus experience for students, faculty and staff.

1:45 - 2:15pm

Cameron Quirke

General Manager, NBN Customer Care, Telstra

Jacqualine McGowan

Telstra – IT & Digital Solutions, Telstra Software Engineering, Trouble to Resolve Delivery Manager

Featuring a leading customer, discover the business challenges that led to the selection of ServiceNow, implementation best practices, and economic value realised.

2:30 - 3:00pm

Brett Hamilton, Advisory Solution Consultant
The early 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR) and the Australian Mandatory Privacy Breach Notification Law.

Neal Murphy, Senior Advisory Solution Consultant
Learn how to leverage platform features to customise your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

Dragan Preocanin, Senior Manager, Solution Consulting Platform Practice
Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customise your service management deployment or build your own business applications.

3:00 - 3:30pm

ExpoNow/Afternoon Break

3:30 - 3:55pm

Customer Locknote

Gabrielle Bancroft

Head of IT Service Experience, Australia, AMP

3:55 - 4:20pm

ServiceNow Locknote

Allan Leinwand

Chief Technology Officer, ServiceNow

4:20 - 4:30pm

Wrap up and Prize Draw

David Oakley, Managing Director, ANZ, ServiceNow

4:30 - 6:00pm

ExpoNow/Networking Happy Hour

Wind down your NowForum experience with a casual evening of cocktails and conversations.

11:00 - 11:45am

Mark Souter, Product Line Sales Manager, HR
Apani Buksh, Solution Consultant, HR

Learn about exciting HR Service Delivery product innovations that make it easier for employees to be employees.

12:00 - 12:30pm

Apani Buksh, Solution Consultant, HR
Explore how to work faster and smarter when tasks start in HR but span other departments.

12:30 - 1:45pm

ExpoNow/Lunch

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in the public sector. A panel of government customers will discuss how they are streamlining services and advancing the mission of their organisation.

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in higher education. A panel of higher education customers will discuss how they are managing services to improve the campus experience for students, faculty and staff.

1:45 - 2:15pm

Drew Williams

Head of People & Culture Service & Systems, Auckland Council

Chris Casanelia

Manager, Workforce Systems, Auckland Council

Featuring a leading customer, discover how ServiceNow customers are delivering modern employee service experiences to transform global HR Service Delivery.

2:30 - 3:00pm

Brett Hamilton, Advisory Solution Consultant
The early 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR) and the Australian Mandatory Privacy Breach Notification Law.

Neal Murphy, Senior Advisory Solution Consultant
Learn how to leverage platform features to customise your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

Dragan Preocanin, Senior Manager, Solution Consulting Platform Practice
Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customise your service management deployment or build your own business applications.

3:00 - 3:30pm

ExpoNow/Afternoon Break

3:30 - 3:55pm

Customer Locknote

Gabrielle Bancroft

Head of IT Service Experience, Australia, AMP

3:55 - 4:20pm

ServiceNow Locknote

Allan Leinwand

Chief Technology Officer, ServiceNow

4:20 - 4:30pm

Wrap up and Prize Draw

David Oakley, Managing Director, ANZ, ServiceNow

4:30 - 6:00pm

ExpoNow/Networking Happy Hour

Wind down your NowForum experience with a casual evening of cocktails and conversations.

*Agenda Subject to Change

25 October

7:30 - 9:00am

Arrival & Registration

9:00 - 10:30am

Dan Rogers

Chief Marketing Officer

ServiceNow

Dave Wright

Chief Innovation Officer

ServiceNow

David Oakley

Managing Director, Australia & New Zealand

ServiceNow

Adam Martin

Manager, Service Integration CoE

Qantas

Work at Lightspeed

To deliver great employee and customer experiences, you must transform your business by simplifying and automating work and embracing the latest innovations in machine learning. Learn how you can lead your digital transformation in IT, security, human resources, customer service and across your entire enterprise.

10:30 - 11:00am

ExpoNow/Morning Break

11:00 - 11:45am

Kevin Murray, Senior Director, Product Marketing
Neal Murphy, Senior Advisory Solution Consultant

Learn how to put IT in the driver’s seat to transform operations, control costs, increase efficiency, and drive value for your business.

12:00 - 12:30pm

Simon White, ITOM Practice, Solution Architect
Explore how to combine IT Operations and Service Management to automate processes, eliminate outages and increase productivity. See a benefits demonstration that will show you how to more efficiently manage IT, reduce costs and improve service availability.

12:30 - 1:45pm

ExpoNow/Lunch

12:30 - 1:45pm

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in the public sector. A panel of government customers will discuss how they are streamlining services and advancing the mission of their organisation.

12:30 - 1:45pm

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in higher education. A panel of higher education customers will discuss how they are managing services to improve the campus experience for students, faculty and staff.

1:45 - 2:15pm

Aron Campbell

Manager Cloud Infrastructure & Platforms

ING Bank Australia

Featuring a leading customer, discover the best practices and key tips for implementing a consolidated approach to IT operations and service management. See how customers have improved visibility and availability, automated standard work, and gained control over IT.

2:30 - 3:00pm

Simon Mackey

Manager, Operations & Network Services, Brisbane Catholic Education

Richard Hawes, Director, Product Marketing
Kristen Bresch, Solutio Consultant, IT Business Management

Learn how to bridge departments inside and outside of IT for greater business alignment, with financial, project, and application portfolio management.

2:30 - 3:00pm

Brett Hamilton, Advisory Solution Consultant
The early 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR) and the Australian Mandatory Privacy Breach Notification Law.

2:30 - 3:00pm

Neal Murphy, Senior Advisory Solution Consultant
Learn how to leverage platform features to customise your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

2:30 - 3:00pm

Dragan Preocanin, Senior Manager, Solution Consulting Platform Practice
Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customise your service management deployment or build your own business applications.

11:00 - 11:45am

Michael Knaggs, Product Line Sales Manager, Customer Service Management
Tom Kopyciok, Solution Architect, Customer Service Management

Learn how to transform and modernize service for your external customers and partners — leading to greater customer loyalty, reduced costs, and new revenue

12:00 - 12:30pm

Tom Kopyciok, Solution Architect, Customer Service Management
Explore how you can provide an effortless customer service agent experience that connects them to the rest of your organisation, speeding problem diagnosis and driving permanent solutions.

12:30 - 1:45pm

ExpoNow/Lunch

12:30 - 1:45pm

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in the public sector. A panel of government customers will discuss how they are streamlining services and advancing the mission of their organisation.

12:30 - 1:45pm

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in higher education. A panel of higher education customers will discuss how they are managing services to improve the campus experience for students, faculty and staff.

1:45 - 2:15pm

Cameron Quirke

General Manager, NBN Customer Care, Telstra

Jacqualine McGowan

Telstra – IT & Digital Solutions, Telstra Software Engineering, Trouble to Resolve Delivery Manager

Featuring a leading customer, discover the business challenges that led to the selection of ServiceNow, implementation best practices, and economic value realised.

2:30 - 3:00pm

Brett Hamilton, Advisory Solution Consultant
The early 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR) and the Australian Mandatory Privacy Breach Notification Law.

2:30 - 3:00pm

Neal Murphy, Senior Advisory Solution Consultant
Learn how to leverage platform features to customise your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

2:30 - 3:00pm

Dragan Preocanin, Senior Manager, Solution Consulting Platform Practice
Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customise your service management deployment or build your own business applications.

11:00 - 11:45am

Myke Lyons, Director, Security Business Unit
Devon Winkworth, Advisory Solution Consultant

Learn how to build an enterprise security response strategy and experience the latest innovations in threat intelligence sharing and vendor risk management.

12:00 - 12:30pm

Gen Fields, Senior Solution Consultant
Discover the four easy ways to get your governance, risk and compliance program started on ServiceNow.

12:30 - 1:45pm

ExpoNow/Lunch

12:30 - 1:45pm

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in the public sector. A panel of government customers will discuss how they are streamlining services and advancing the mission of their organisation.

12:30 - 1:45pm

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in higher education. A panel of higher education customers will discuss how they are managing services to improve the campus experience for students, faculty and staff.

1:45 - 2:15pm

Mike Byrne

Enterprise Cyber Security Consultant, AMP

AMP embarked on a security operations transformation where the timeline was tight and expectations high. The presentation will focus on how AMP implemented a robust security operations solution swiftly and quickly with results consisting of 60% reduction in vulnerability response time, 30% reduction in Security Incident Response resolution time and 3x faster Security incident response time. As an outcome of these outstanding results, AMP won the AusCert award for Organisational Excellence in Information Security.

2:30 - 3:00pm

Neal Murphy, Senior Advisory Solution Consultant
Learn how to leverage platform features to customise your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

2:30 - 3:00pm

Dragan Preocanin, Senior Manager, Solution Consulting Platform Practice
Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customise your service management deployment or build your own business applications.

11:00 - 11:45am

Mark Souter, Product Line Sales Manager, HR
Apani Buksh, Solution Consultant, HR

Learn about exciting HR Service Delivery product innovations that make it easier for employees to be employees.

12:00 - 12:30pm

Apani Buksh, Solution Consultant, HR
Explore how to work faster and smarter when tasks start in HR but span other departments.

12:30 - 1:45pm

ExpoNow/Lunch

12:30 - 1:45pm

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in the public sector. A panel of government customers will discuss how they are streamlining services and advancing the mission of their organisation.

12:30 - 1:45pm

Enjoy your lunch while joining this discussion around use cases and best practices with ServiceNow in higher education. A panel of higher education customers will discuss how they are managing services to improve the campus experience for students, faculty and staff.

1:45 - 2:15pm

Drew Williams

Head of People & Culture Service & Systems, Auckland Council

Chris Casanelia

Manager, Workforce Systems, Auckland Council

Chris Casanelia, Manager, Workforce Systems, Auckland Council
Featuring a leading customer, discover how ServiceNow customers are delivering modern employee service experiences to transform global HR Service Delivery.

2:30 - 3:00pm

Brett Hamilton, Advisory Solution Consultant
The early 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR) and the Australian Mandatory Privacy Breach Notification Law.

2:30 - 3:00pm

Neal Murphy, Senior Advisory Solution Consultant
Learn how to leverage platform features to customise your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

2:30 - 3:00pm

Dragan Preocanin, Senior Manager, Solution Consulting Platform Practice
Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customise your service management deployment or build your own business applications.

3:00 - 3:30pm

ExpoNow/Afternoon Break

3:30 – 3:55pm

Customer Locknote

Gabrielle Bancroft

Head of IT Service Experience, Australia, AMP

3:55 – 4:20pm

ServiceNow Locknote

Allan Leinwand

Chief Technology Officer, ServiceNow

4:20 - 4:30pm

Wrap up and Prize Draw

David Oakley, Managing Director, ANZ, ServiceNow

4:30 - 6:00pm

Wind down your NowForum experience with a casual evening of cocktails and conversations.

*Agenda Subject to Change

Join Us at NowForum Sydney!