Experience the content from ServiceNow executives and customers.

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    Keynote 1 Part 1

    Presented by: Dan Rogers, Chief Marketing Officer, ServiceNow

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    Keynote 1 Part 2

    Presented by: Kevin Murray, Vice President, Product Marketing, ServiceNow

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    Keynote 2

    Presented by: Dave Wright, Chief Innovation Officer, ServiceNow

    IT Track
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    End-to-End IT Transformation

    Presented by: Kevin Murray, VP Product Marketing, ServiceNow

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    Modernise IT Operations and Service Management

    Presented by: Simon White, Solution Architect, IT Operations Management Practice, Australia/New Zealand

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    Run IT Like a Business with ITBM

    Presented by: Richard Hawes, ITBM Product Marketing Director, ServiceNow, Kristen Bresch, Solution Consultant- ITBM, ServiceNow and Simon Mackey, Manager Operations & Network Services, Brisbane Catholic Education

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    IT Lightspeed Pioneer featuring ING Bank Australia

    Presented by: Aron Campbell, Manager Cloud Infrastructure & Platforms, ING Bank Australia

    HR Track
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    Consumerise the Employee Service Experience

    Presented by: Mark Souter, Lead HR Strategy & Product Sales, ServiceNow and Apani Buksh, Senior HR Solution Consultant, ServiceNow

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    Connecting the Enterprise Dots

    Presented by: Apani Buksh, Senior HR Solution Consultant, ServiceNow

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    HR Lightspeed Pioneer

    Presented by: Drew Williams, Head of People Operations, Auckland Council and Chris Casanelia, Manager, Workforce Systems, Auckland Council

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    Managing Privacy Risk & Compliance in Financial Services

    Presented by: Brett Hamilton, Advisory Solutions Consultant, ServiceNow

    Security Track
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    Resolve Real Security Risks Fast

    Presented by: Myke Lyons, Head of Security Strategy, Security Business Unit, ServiceNow and Devon Winkworth, Advisory Solution Consultant, ServiceNow

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    Demystifying Governance Risk and Compliance (GRC) with 4 Simple Use Cases

    Presented by: Gen Fields, Senior Solution Consultant, Federal Government, ServiceNow

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    Security Lightspeed Pionner

    Presented by: Mike Byrne, Cyber Security, AMP

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    Driving Digital Transformation with Business Apps on the Now Platform

    Presented by: Graeme Welsh, Advisory Solution Consultant, ServiceNow

    CSM Track
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    Resolve Customer Issues at Lightspeed

    Presented by: Mike Knaggs, Solution Business Manager, CSM, ServiceNow and Tom Kopyciok, Solutions Consulting Lead, CSM, ServiceNow

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    Making Customer Service a Team Sport

    Presented by: Tom Kopyciok, Solutions Consulting Lead, ServiceNow Customer Service Management Business Unit

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    Customer Service Lightspeed Pioneer

    Presented by: Jacqui McGowan, IT Program Manager – Telstra Software Engineering, Telstra and Cam Quirke, GM nbn™ Customer Care, Telstra

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    Now Platform Technology Deep Dive

    Presented by: Dragan Preocanin, APJ Platform Innovation Team Lead, ServiceNow and Dylan Lindgren, APJ Platform Innovation Team – Senior UI Developer, serviceNow

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    Customer Locknote

    Presented by: Gabrielle Bancroft, Head of Shared Infrastructure Services, AMP

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    ServiceNow Locknote

    Presented by: Allan Leinwand, CTO, ServiceNow