Learn what’s next from the people driving the future of business innovation

EXECUTIVE KEYNOTE PRESENTERS

DAN ROGERS

CHIEF MARKETING OFFICER
SERVICENOW

Dan Rogers joined in July 2016 and currently serves as ServiceNow’s Chief Marketing Officer. Prior to joining ServiceNow, Rogers served as Chief Marketing Officer at Symantec. Before joining Symantec, Rogers held positions as Chief Marketing Officer of the EMEA‑region at Salesforce, Head of Global Product Marketing, Digital Marketing, and Demand Generation for Amazon Web Services, and previously served in senior marketing and product management roles at Microsoft. Rogers holds a B.A. in economics, and is a Fulbright Scholar and Baker Scholar from Harvard Business School.

DAVE WRIGHT

CHIEF INNOVATION OFFICER
SERVICENOW

Dave Wright joined in December 2011 and currently serves as ServiceNow’s Chief Innovation Officer. Prior to joining ServiceNow, Wright spent over six years with VMware, Inc. as Vice President of Technical Services for EMEA. From 2003 to 2005 Wright headed up the technical division for Northern and Southern Europe at Mercury Interactive. Prior to that he spent six years at Peregrine Systems, Inc., where he held a variety of senior technical and marketing positions. Wright has also worked for Boole & Babbage, Inc. and Candle Services (later acquired by IBM).

DAVID OAKLEY

MANAGING DIRECTOR, AUSTRALIA & NEW ZEALAND
SERVICENOW

David Oakley joined ServiceNow in July 2013 and currently serves as Managing Director for Australia and New Zealand. Prior to this, Oakley served at Oracle from 2008 to 2013 as Sales Director and then Vice President – Middleware. From 2001 to 2008 he held sales roles with Rational Software, IBM and BEA. Oakley holds an MBA (Executive) from the Australian Graduate School of Management.

ALLAN LEINWAND

CHIEF TECHNOLOGY OFFICER
SERVICENOW

Allan Leinwand is Chief Technology Officer at ServiceNow responsible for overseeing all technical aspects and guiding the long‑term technology strategy for the company. Prior joining ServiceNow, he was chief technology officer – Infrastructure at Zynga, Inc., where he oversaw the company’s infrastructure technology. Throughout his executive career, Leinwand was a venture partner for Panorama Capital, an operating partner for JPMorgan Partners, and founder of Vyatta, an open‑source networking company, acquired by Brocade. He was Co‑Founder and President of Proficient Networks and was Vice President of engineering and Chief Technology Officer for Digital Island, from inception and through its IPO and secondary offering. Leinwand was also an early employee of Cisco Systems, Inc. and performed both individual contributor and managerial roles for the company. Leinwand currently holds a Bachelor of Science degree in computer science from the University of Colorado at Boulder. He served as an adjunct professor at the University of California, Berkeley.

CUSTOMER PRESENTERS

ADAM MARTIN

MANAGER, SERVICE INTEGRATION COE
QANTAS

Adam Martin joined Qantas mid‑2015, he brought with him 15 years managing and operating experience in the telecommunication & networks industry, as well as an impeccable drive and determination. The mission Adam enthusiastically accepted, was to transform the IT Service at Qantas.

Drawing on his deep knowledge and experience from the world of instant mobile service demand, coupled with a passion for service, an overwhelming energy, drive and focus on the customer experience, Adam has landed it for IT!

Adam and the team, have taken off and are now on their way to an ever‑improving horizon. Winning awards for projects and customer service, always clear about the importance of the journey and why the employee and business are central to the success of IT service.

Adam leads the Service Integration and Management practice at Qantas, he continues to drive service improvement and simplification of the IT Service offering across the Qantas Group.

GABRIELLE BANCROFT

HEAD OF IT SERVICE EXPERIENCE, AUSTRALIA,
AMP

Gabrielle Bancroft joined AMP in February 2014 as a Head of Technology for Shared infrastructure Services and is currently Head of IT Service Experience, within the Technology & Operations Group. In this role Bancroft is responsible the delivery of key strategic technology initiatives including the implementation of ServiceNow. Bancroft has had a number of leadership and management roles across IT service management over the last twenty five years within the ITIL disciplines and most recently with her work on AMP’s SIAM implementation (Service integration and management). Prior to this, Bancroft served at CSC (DXC) as a Transition Executive working with customers across Australia and Asia and was also the Director of Project Services & Transition and Transformation from 2000 to 2013 as a Transition Executive and then as Director of Project Services & Transition. Prior to this she worked in a number of roles for IBM in Operations and IT Service Management.

DREW WILLIAMS

HEAD OF PEOPLE & CULTURE SERVICE & SYSTEMS
AUCKLAND COUNCIL

Drew has been involved with many of New Zealand’s largest and most progressive companies. From the ANZ‑National Bank merger to Air New Zealand, BNZ (NAB) and Xero, Drew has led many enterprise HR technology and process enhancement initiatives. In addition to his passion for HR Services and Customer Experience, Drew also offers broad and deep Performance & Reward experience as ex‑Chairman of the New Zealand Remuneration Network. Drew is currently Head of Service & Systems at Auckland Council where he is fortunate to be leading an incredibly engaged and customer focused team.

CHRIS CASANELA

MANAGER, WORKFORCE SYSTEMS
AUCKLAND COUNCIL

Chris Casanelia is one of New Zealand’s leading HR technology experts having been involved with a large number of HR Tech implementations across leading Australasia organisations such as AMP, Xero, Westpac and NAB. Chris chaired the NZ HR Technology Forum for a number of years and is genuinely passionate about how technology is changing the landscape for workers globally. While a self‑professed technology nerd, Chris also knows and understands the business drivers required to realise the value of HR technology, having fulfilled roles across the full lifecycle of HR software implementations from business case to delivery and business benefit realisation. Chris is currently Manager, Workforce Systems at Auckland Council and the lead SME on Council’s new HR platform implementation. 

JACQUALINE MCGOWAN

IT & DIGITAL SOLUTIONS, TELSTRA SOFTWARE ENGINEERING, TROUBLE TO RESOLVE DELIVERY MANAGER
TELSTRA

Jacqui joined Telstra in 2008, delivering Order‑to‑Activate & Trouble‑to‑Resolve IT software solutions for Telstra’s Consumer Customers & Customer Service Management Business Operational teams. Jacqui started as an IT BA and was given the opportunity 5 years ago to lead a number of experienced and motived IT delivery teams as the IT Portfolio Manager. In 2015, Telstra’s simplification & digitisation strategy kicked off a program of work to transform the Trouble‑to‑Resolve Customer experience and Jacqui was identified as most capable to Lead IT Program delivery. In 2017, Jacqui and team are recognised as one of the leaders in Telstra’s Digitisation strategy.  

CAMERON QUIRKE

GENERAL MANAGER, NBN CUSTOMER CARE
TELSTRA

Cam has been with Telstra Customer Care since August 2015. Cam leads end to end customer experience and operational delivery across Telstra’s Customer Care NBN product offering as well as business ownership for our ServiceNow capability.  Before joining Telstra, Cam led Australian Payment Operations at ANZ and prior held management consulting positions with PwC.  Cam is passionate about achieving customer service excellence and holds tertiary and post graduate qualifications in Service Operations Management, Business and Computing.

MIKE BYRNE

ENTERPRISE CYBER SECURITY CONSULTANT
AMP

Mike Byrne is core to the team that is responsible for Cyber security at AMP. His previous roles span Senior Consultant, Enterprise Security Architecture, Director and Chief Executive Officer. He holds a Master’s of Science (MSc) in Information Security and Forensics with over 19 years of industry experience across operations, management consulting, technology and program management. 

ARON CAMPBELL

MANAGER, CLOUD INFRASTRUCTURE & PLATFORMS
ING BANK AUSTRALIA

Aron Campbell is the Manager of Infrastructure in the IT organisation at ING Bank Australia. His team both builds and supports the infrastructure that keeps the bank technology running 24/7 to ensure the banks customers have a great experience with every transaction regardless of the time of day. 

Aron has spent most of his career building IT teams that build and support mission critical infrastructure in banks, securities firms and insurance firms both in Australia and Japan.  He earned his Masters Degree in Business and Technology in 2012 and now includes Lean / Agile and DevOps as his current learning focus.  

Aron planned the implementation of ServiceNow for ING Australia and is a member of the ING ServiceNow global community.

SIMON MACKEY

MANAGER, OPERATIONS & NETWORK SERVICES
BRISBANE CATHOLIC EDUCATION

Simon Mackey has 20 years’ experience as an IT professional covering industry verticals that include manufacturing and education. Simon’s career has covered many roles across the IT services portfolio from system development to a range of management disciplines and responsibilities. Simon is a currently a member of Brisbane Catholic Education’s (BCE) Senior Leadership group. As the Manager of Operations and Network Services he is accountable for the reliable and secure delivery of contemporary technology services to their community of more than 250,000 parents, students and staff across a network of 150 locations connecting more than 70,000 devices daily.