Meet the speakers who can help transform your business.

Our speakers

Dave Wright

Chief Innovation Officer

Dave Wright is the Chief Innovation Officer for ServiceNow. In this role, Dave is responsible for establishing the strategic direction of ServiceNow, from high‑level investment areas in product development through to pricing. The strategic direction of the company can cover many different areas including strategic partnerships, acquisition strategies and investment areas.

Previously, Dave was the Global Vice President of Solutions Consulting for ServiceNow.  In this role, Dave was responsible for driving the company’s value and technical portfolio in order to promote technology excellence to customers and partners across the globe.

Dave has more than 20 years of experience in the IT industry, specifically within Virtualisation, Cloud Infrastructure, service management, performance management, data centre automation and software development.

Prior to joining ServiceNow in 2010, Dave Spent over six years with VMware as Vice President of Technical Services for EMEA, where he was responsible for all pre‑sales, professional services, training and technical account management delivery across this region.

Dave also headed up the technical division for Northern and Southern Europe for Mercury Interactive and spent six years at Peregrine Systems, where he held a variety of senior technical and marketing positions. Previously, Dave worked for Boole & Babbage (BMC) and Candle Services (IBM).

Greg Petroff

Global Head of Design

Greg Petroff is the Global Head of Design at ServiceNow. At ServiceNow, he leads the company’s growing Experience organization efforts to define the human experience of work, connecting people to workflow and systems in meaningful ways.

Greg has managed teams and practiced as a designer for over 25 years in user experience, branding and customer experience roles at SAP, GE Digital and Google before joining ServiceNow in 2018. Greg serves as an Academic Board Advisor to ISDI University.

Greg was a founding board member of the Interaction Design Association, former board member of the Industrial Internet Consortium. Open Connectivity Foundation and Open Fog Consortium.

Chris Pope

Global VP Innovation

As ServiceNow’s global VP Innovation Chris brings more than 15 years of C‑level executive experience with leading technology solutions and platforms across Product Management and Strategy.

Being able to identify, challenge and deliver the business drivers as well as the technical capabilities of ServiceNow, Chris has built long‑standing, trusted, partnerships at the highest levels of his customers ensuring the delivery of meaningful outcomes for all.

Chris also has the rare, added‑value, experience of having been a ServiceNow customer multiple times so understands the client and the vendor perspectives on business transformation. Chris’ proven track record working at and with the largest organisations globally, has seen him recognised as a thought leader in process and methodology.

Chris holds a Bachelors of Science degree Electronic Engineering, is a well‑published author and contributor to many leading digital publications and blogs. He is active in mentoring students and colleagues, providing coaching and career guidance.

Marcus Torres

Head of Product, Platform Business

Marcus Torres is the Head of Product for the Platform Business at ServiceNow where he leads the platform product strategy to deliver amazing new experiences allowing work, to work for you.  Marcus is a builder, tinkerer, developer, designer and platform junkie with 15+ years of experience designing large scale consumer and enterprise products in the areas of SaaS, mobile, cloud computing, location‑based services, mobile marketing, digital media and enterprise software. His most recent role was a product group leader on the platform at Salesforce.

Our customers

John Hubby

Deputy Secretary Corporate Services
Department of Family and Community Services

In March 2017 John Hubby commenced in the position of Deputy Secretary Corporate Services at the Department of Family and Community Services (FACS). In this role John is responsible for the organisation’s “enabling pillar” of corporate functions. John brings to this role a track record of implementing major reform in public and private sector organisations and is leading the transformation of corporate and governance functions responsive to the many changes in FACS’ service delivery model.

Prior to this John held the position of Deputy Secretary Government and Corporate Services at the Department of Finance, Services & Innovation (DFSI). He joined that organisation in April 2012 and was Acting Chief Executive for ten months. In his role at DFSI John was responsible for the delivery of Corporate and Shared Services across the organisation of 7,000 employees, as well as a range of Whole of Government functions such as NSW Procurement and the State Records Authority.

From 2009 to 2012 John held the role of Chief Executive and Deputy Chief Executive at NSW Juvenile Justice.  Former roles also include working as an executive at NSW Health, Justice Health where he worked on the organisation’s response to the complex health issues of people who come in contact with the criminal justice system.

John has an extensive background in health and human services in both Australia and the United States having held a variety of senior roles in both the public and private health sectors.

John holds a Master of Public Health from the University of Sydney and a Bachelor of Business Administration from the University of Texas at Austin.

Michael Frampton

Chief People Officer
People and Capability Canterbury
DHB and West Coast DHB

The Canterbury District Health Board [CDHB] plans, funds and delivers healthcare for more than one in ten New Zealanders and the one in four kiwis needing complex medical, surgical, mental health, paediatric or maternity services. CDHB’s vision is for a health system centred around people that value their time.

With 10,000 doctors, nurses, allied health professionals and supporting teams, CDHB is one of the country’s largest employers. It’s also an organisation grappling with some unprecedented challenges.

In 2010 and 2011, the Canterbury region suffered devastating earthquakes in the largest natural disaster in modern New Zealand history. Eight years on, 1000s of quakes later and with 14,000 damaged or destroyed rooms across more than 200 facilities, CDHB is continuing to put people at the heart of all it does and deliver one of the world’s most integrated health systems.

Join Michael Frampton, CDHB’s Chief People Officer, as he weaves the compelling narrative of an organisation that’s taking everything it knows about caring for its communities and reinventing the experience of their employees at work. It’s about putting people at the centre of all they do, making it easy to get stuff done, delivering technology that frees up time, and making the world of work, work for all their people. 

Because when people work better, care works better.

Henry Do

IT Service Delivery Lead
Flight Centre

With 14 years of IT Operations experience, Henry has been a key leader in driving and shaping Flight Centre Technology Operation's transformation journey. With experience in a wide range of operational coal facing roles, leadership, Service Delivery and ITIL best practices, Henry draws on his in‑depth experiences to continue to deliver end to end continuous improvement solutions to everyday business challenges.

His energetic, pragmatic and passionate approach to operational challenges saw him lead the project team in delivering the ServiceNow platform to Flight Centre. When he's not home with his family or out fishing, he leads his team in administering and driving the ServiceNow platform in conjunction with the Critical Incident, Change and Problem Management roles and processes. 

Michelle Willis

Enterprise Operations Manager
Flight Centre

Michelle joined Flight Centre 18 months ago to transform Flight Centre's Technical Operations. With over 20 years experience in Operations, Michelle has worked in some of the largest organisations such as Tatts Group (now Tabcorp), Transaction Network Services and First Data transforming and delivering Centres of Operational Excellence through developing high performing teams, process improvement and automation, focusing on customer service excellence and maintaining highly available, secure and stable environments around the clock and the globe.

Michelle's key strengths are in leadership, operational transformation and excellence, information security, problem resolution, critical/major incident management, major event management, process improvement, implementation planning and service delivery management.

Greg Dominish

Manager, Risk Systems and Data Analytics
MLC Life Insurance

Greg Dominish, Manager, Risk Systems and Data Analytics, at MLC Life Insurance, has managed Risk Systems since day one of MLC Life Insurance and has 20 years of technology experience working with organisations including SAP, Accenture, IBM and National Australia Bank. He has used his expertise in performance analytics and as a ServiceNow administrator to build an end‑to‑end picture of the operating risk environment at MLC Life Insurance.

Greg is currently working to continually drive process efficiencies and implement data analytics. Most recently, Greg’s team increased risk event management compliance from 20% to 80%.

Greg believes there are new, dynamic ways of managing risk and compliance – and data is key.

Eric Yilmaz

Chief Information Officer

As Chief Information Officer, Eric is passionate, driven and positive centric. He’s focused on collaborative work, understanding outcomes and processes before suggesting solutions and never pushes tech, for tech’s sake. A team driven guy, Eric adeptly switches between big picture and small detail and unites everyone’s strengths so they’re capable of far more together, than alone. Throughout his career, Eric has led and delivered a number of Workforce Service Management platform implementation projects across Financial Services, Telecommunications and Utilities both in Australia and abroad. His pragmatic use of technology across cloud, mobile and digital platforms, ensures that Tandem’s systems are primarily designed to be user‑friendly, scalable and built to meet both the business’ needs today and into the future, as well as our clients’.

David Lahood

Executive Manager, Employment Relations, Safety & Wellbeing

David joined IAG in 2010 and has a specialist background in employee/industrial relations and general human resources management. More recently, David has moved into shared service management and development of digital strategy. David has experience in the insurance, professional services, finance and government sectors.

David currently leads the Australian region specialist teams within People, Performance and Reputation which consists of business performance, optimisation and systems, employee relations, safety and wellbeing. David’s role at IAG is to improve engagement by supporting digital transformation of the people experience, increase efficiency, and provide a fair and safe working environment to ensure world leading employee and customer experiences are created across IAG.    

Dean Jackson

Business Effectiveness Manager

Dean joined IAG in 2012 and has over 6 years’ experience within general human resource management and business optimisation across IAG HR Service Delivery.  
With extensive experience in process analysis and re‑engineering, understanding and interpreting business requirements and system implementation support right across the HRIS landscape, Dean is very passionate about identifying ways to improve the employee experience through process and system expertise. 

Dean’s enthusiastic and pragmatic approach to improving the delivery of HR services, has seen him involved and leading many ServiceNow projects within the HR landscape including implementation into IAG, the introduction of performance analytics and the recent migration to the HR scoped application.  

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