Singapore Agenda

Great experiences start here

September 19

9:00 - 10:00

Registration and networking

10:00 - 11:10

Introduction and ServiceNow keynote

Allan Leinwand

Chief Technology Officer

ServiceNow

Mitch Young

Vice President and General Manager, Asia Pacific and Japan

ServiceNow

Peter Doherty

Principal Solutions Consultant, Asia Pacific and Japan

ServiceNow

Making the world of work, work better for people

Everyone deserves great experiences at work. To deliver great experiences, you must transform your business by simplifying and automating work and embracing the latest innovations in machine learning. Learn how you can lead your digital transformation in IT, security, human resources, customer service, and across your entire enterprise.

11:10 - 12:00

Customer Fireside Chat: The Employee Experience and how it can be a Competitive Differentiator

Michael Hutab, Chief Information Officer, DKSH
Hema Venkatraman, Regional HR Manager - Asia Pacific, Middle East & Africa, Levi Strauss & Co.
Michael de Haas, Executive Director, Digital and Technology Services, MGM Grand Paradise Ltd.
Jamsari Ahmad, Senior Manager, Operations Integrity, International SOS
Bruce Hara, CEO, Enable Professional Services

Organizations want to attract and retain the best talent whether to be more competitive or provide better citizen services. Though this is very difficult when systems and people are still working in a silo-manual world. If an organization truly want to transform to better serve their employees, the one thing they have to remember is the experience. But what is the experience? It is actually the frictionless delivery of an outcome which combines a visually appealing and intuitive interface with a highly automated and assured delivery mechanism. How do companies modernize their core services to remove friction from employee interaction to allow employees to focus on more meaningful, strategic activities? Employees cannot be in their happy place if these experiences are not done right. However, when it is, it presents an opportunity to differentiate your organization and build competitive advantage.

12:00 - 12:20

Customer keynote: HR Transformation: Redefining the Employee Experience

Laura Cole

Head of HR Transformation

Standard Chartered Bank

Olivier Soubiele

Lead-Employee Experience

Standard Chartered Bank

12:20 - 12:30

Closing remarks and prize draw

12:30- 1:30

Networking lunch | ExpoNow | Theatrette

1:30 - 4:00

Customized industry tracks

Make it your day, your way. Choose the track that aligns best with your interests.

1:30 - 2:15

ServiceNow IT Operations Management (ITOM) and IT Service Management (ITSM) form a complete solution to eliminate service outages which includes key artificial intelligence for IT Operations (AIOps) capabilities.  At this session, we will demonstrate how ServiceNow uses advanced machine learning to enable customers to proactively identify future service issues and take preventive action.

1:30 - 2:15

Security orchestration, automation, and response is a way for teams to prioritize alerts and eliminate mundane work, freeing up your team’s time to work on important security issues.
Join this session to learn how leading security organizations rely on ServiceNow to resolve security incidents and vulnerabilities fast.

1:30 - 2:15

With automated technology and apps at our fingertips in almost all areas of our lives, employees are seeking fast, streamlined interactions that free up their time. ServiceNow’s HR Service Management solution helps HR transform the way it delivers service to their employees. At this session, we will discuss how to begin, or continue, transforming your HR Service Delivery strategy.

1:30 - 2:15

With ServiceNow Customer Service Management, you can not only optimize your customer service and support functions and provide the best possible service to you customers, but also offer an end–to-end service management solution with integrated Incident, Problem, Change, Configuration, and Field Services, as well as a structured Service Catalog. Join us at this session to learn more!

2:15 - 2;30

Coffee break

2:30 - 3:15

ServiceNow IT Operations Management (ITOM) and IT Service Management (ITSM) form a complete solution to eliminate service outages which includes key artificial intelligence for IT Operations (AIOps) capabilities.  At this session, we will demonstrate how ServiceNow uses advanced machine learning to enable customers to proactively identify future service issues and take preventive action.

2:30 - 3:15

Security orchestration, automation, and response is a way for teams to prioritize alerts and eliminate mundane work, freeing up your team’s time to work on important security issues.
Join this session to learn how leading security organizations rely on ServiceNow to resolve security incidents and vulnerabilities fast.

2:30 - 3:15

With automated technology and apps at our fingertips in almost all areas of our lives, employees are seeking fast, streamlined interactions that free up their time. ServiceNow’s HR Service Management solution helps HR transform the way it delivers service to their employees. At this session, we will discuss how to begin, or continue, transforming your HR Service Delivery strategy.

2:30 - 3:15

There are two parts to connecting IT services to business goals. The first is clearly demonstrating the strategic alignment of IT with business goals. And the second is having the ability to rapidly deliver business results across your organization in response to changing business requirements. Join this session to learn how ServiceNow ITBM solutions can help you deliver greater business value and support better business outcomes.

3:15 - 4:00

Networking & Prize Draw

1:30 - 2:15

Security orchestration, automation, and response is a way for teams to prioritize alerts and eliminate mundane work, freeing up your team’s time to work on important security issues.
Join this session to learn how leading security organizations rely on ServiceNow to resolve security incidents and vulnerabilities fast.

2:15 - 2;30

Coffee break

2:30 - 3:15

Security orchestration, automation, and response is a way for teams to prioritize alerts and eliminate mundane work, freeing up your team’s time to work on important security issues.
Join this session to learn how leading security organizations rely on ServiceNow to resolve security incidents and vulnerabilities fast.

3:15 - 4:00

Networking & Prize Draw

1:30 - 2:15

With ServiceNow Customer Service Management, you can not only optimize your customer service and support functions and provide the best possible service to you customers, but also offer an end–to-end service management solution with integrated Incident, Problem, Change, Configuration, and Field Services, as well as a structured Service Catalog. Join us at this session to learn more!

2:15 - 2;30

Coffee break

3:15 - 4:00

Networking & Prize Draw

1:30 - 2:15

With automated technology and apps at our fingertips in almost all areas of our lives, employees are seeking fast, streamlined interactions that free up their time. ServiceNow’s HR Service Management solution helps HR transform the way it delivers service to their employees. At this session, we will discuss how to begin, or continue, transforming your HR Service Delivery strategy.

2:15 - 2;30

Coffee break

2:30 - 3:15

With automated technology and apps at our fingertips in almost all areas of our lives, employees are seeking fast, streamlined interactions that free up their time. ServiceNow’s HR Service Management solution helps HR transform the way it delivers service to their employees. At this session, we will discuss how to begin, or continue, transforming your HR Service Delivery strategy.

3:15 - 4:00

Networking & Prize Draw

2:15 - 2;30

Coffee break

3:15 - 4:00

Networking & Prize Draw

September 19

10:00 - 11:10

Allan Leinwand

Chief Technology Officer

ServiceNow

Mitch Young

Vice President and General Manager, Asia Pacific and Japan

ServiceNow

Peter Doherty

Principal Solutions Consultant, Asia Pacific and Japan

ServiceNow

Making the world of work, work better for people

Everyone deserves great experiences at work. To deliver great experiences, you must transform your business by simplifying and automating work and embracing the latest innovations in machine learning. Learn how you can lead your digital transformation in IT, security, human resources, customer service, and across your entire enterprise.

11:10 - 12:00

Michael Hutab, Chief Information Officer, DKSH
Hema Venkatraman, Regional HR Manager - Asia Pacific, Middle East & Africa, Levi Strauss & Co.
Michael de Haas, Executive Director, Digital and Technology Services, MGM Grand Paradise Ltd.
Jamsari Ahmad, Senior Manager, Operations Integrity, International SOS
Bruce Hara, CEO, Enable Professional Services

Organizations want to attract and retain the best talent whether to be more competitive or provide better citizen services. Though this is very difficult when systems and people are still working in a silo-manual world. If an organization truly want to transform to better serve their employees, the one thing they have to remember is the experience. But what is the experience? It is actually the frictionless delivery of an outcome which combines a visually appealing and intuitive interface with a highly automated and assured delivery mechanism. How do companies modernize their core services to remove friction from employee interaction to allow employees to focus on more meaningful, strategic activities? Employees cannot be in their happy place if these experiences are not done right. However, when it is, it presents an opportunity to differentiate your organization and build competitive advantage.

12:00 - 12:20

Laura Cole

Head of HR Transformation

Standard Chartered Bank

Olivier Soubiele

Lead-Employee Experience

Standard Chartered Bank

1:30 - 2:15

ServiceNow IT Operations Management (ITOM) and IT Service Management (ITSM) form a complete solution to eliminate service outages which includes key artificial intelligence for IT Operations (AIOps) capabilities.  At this session, we will demonstrate how ServiceNow uses advanced machine learning to enable customers to proactively identify future service issues and take preventive action.

2:15 - 2;30

2:30 - 3:15

ServiceNow IT Operations Management (ITOM) and IT Service Management (ITSM) form a complete solution to eliminate service outages which includes key artificial intelligence for IT Operations (AIOps) capabilities.  At this session, we will demonstrate how ServiceNow uses advanced machine learning to enable customers to proactively identify future service issues and take preventive action.

2:30 - 3:15

There are two parts to connecting IT services to business goals. The first is clearly demonstrating the strategic alignment of IT with business goals. And the second is having the ability to rapidly deliver business results across your organization in response to changing business requirements. Join this session to learn how ServiceNow ITBM solutions can help you deliver greater business value and support better business outcomes.

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