Meet the speakers who can help transform your business.

Our speakers

ALLAN LEINWAND

CHIEF TECHNOLOGY OFFICER, SERVICENOW

Allan Leinwand has built a reputation for managing the world’s most demanding clouds—in B2B and B2C. He is the chief technology officer at ServiceNow, responsible for building and running the ServiceNow Enterprise Cloud—the second largest enterprise cloud computing environment on the planet. In this role, he is responsible for overseeing all technical aspects and guiding the long‑term technology strategy for the company. Before joining ServiceNow, Leinwand was chief technology officer—Infrastructure—at Zynga, Inc. where he was focused on building one of the largest consumer cloud computing environments used in the delivery of the company’s social games to more than 80 million players daily. He got his start as a cloud pioneer at Cisco before “cloud computing” was a term and the idea of accessing applications from anywhere was still very new. In addition to expertise in running large enterprise cloud computing environments, he also provides expertise in software engineering, quality engineering, and product‑market fit to companies including Spoke, Inc.; Bulletproof 360, Inc.; MapAnything, Inc.; Founders Circle Capital; and Kleiner Perkins Caufield & Byers. He is a Board member of Marin Software. Leinwand has served as an adjunct professor at the University of California, Berkeley where he taught computer networks, network management, and network design. He holds a bachelor of science degree in computer science from the University of Colorado at Boulder.

MITCH YOUNG

VICE PRESIDENT AND GENERAL MANAGER, ASIA PACIFIC AND JAPAN, SERVICENOW

Mitch Young joined ServiceNow in the role of vice president and general manager for Asia Pacific and Japan (APJ) in January 2018 with responsibility for leading the ServiceNow business across APJ. 

In this role, Mitch will continue to build the ServiceNow customer base, product leadership, and partner ecosystem across the region.

Mitch joined ServiceNow from IBM, where he served as the general manager for ASEAN overseeing regional operations, including sales and distribution, manufacturing, procurement, global delivery, and support functions across the ASEAN markets.

Mitch also served as client advocacy executive in the office of the IBM president; chairman and CEO, Ginni Rometty; and prior to this worked in roles in New York and China.

With over two decades of industry experience, Mitch has held various leadership roles in sales management and delivery of cloud solutions, problem solving, transformational leadership, and talent development. Mitch is passionate about helping customers drive their digital agenda and achieve business success by simplifying and streamlining the way work gets done.

Mitch holds a bachelor of engineering, mechanical, and manufacturing from the University of Melbourne, Australia.

PETER DOHERTY

PRINCIPAL SOLUTIONS CONSULTANT, ASIA PACIFIC AND JAPAN, SERVICENOW

Peter Doherty is an ITIL V2 Master (Distinction) / ITIL V3 Expert, a contributing author to the ITIL V3 Service Operations book, and a principal solutions consultant with ServiceNow.

Peter has extensive enterprise service management experience across Asia Pacific and has quite a following on social media as the “ESM Ninja.” He is a widely published author on the subjects of service catalog, enterprise service management, IT asset management, cultural and organisational change management, and is a frequently requested speaker at forums worldwide. He is one of the foremost proponents of service portfolio management, concentrating on driving IT to be more business relevant, focusing on delivering value, and meeting business needs.

He is also a practitioner and as such has helped design and implement many successful transformational programs in the APJ region such as Tabcorp, ANZ Bank, and Telstra to name a few. 

Peter is very much a leader in the practical and pragmatic adoption of best practice frameworks and concentrates on delivering business outcomes that drive business value. He complements this with his cultural and organisational change expertise to drive organisational adoption of these programs. 

Our customers

MICHAEL HUTAB

CHIEF INFORMATION OFFICER, DKSH

Michael Hutab has been the Chief Information Officer of DKSH since May 2016 and is based in Kuala Lumpur, Malaysia. He is responsible for the Group‑wide IT strategy and its implementation and for driving forward continuous improvement of business processes through innovative IT solutions. Michael Hutab manages DKSH’s Corporate Shared Service Center, which comprises the global IT‑Hub, Business Process Operations and the regional People & Organization office, with around 300 employees in total.

Before joining DKSH, Michael Hutab was Chief Information Officer of Dätwyler Holding Inc. He also held several IT and general management positions at OC Oerlikon and Rio Tinto Alcan.

Michael Hutab has a Master of Science degree in Business Administration (Management Information Systems and Information Technology) from the Graduate School of Business Administration Zurich, Switzerland and the University of Wales, UK and holds an Advanced Diploma of Higher Education in Business Information Management.

LAURA COLE

HEAD OF HR TRANSFORMATION, STANDARD CHARTERED BANK

Laura is currently Head of HR Transformation at Standard Chartered Bank where she is responsible for ensuring that all aspects of the business solution design within the Bank’s HR Transformation portfolio enrich the employee experience and deliver overall HR organisational and functional effectiveness across the Standard Chartered Bank Group.

Laura’s background is a blend of operational and specialist HR, including managing large scale HR programmes, transformation and change management. She has extensive implementation experience of enterprise wide HR technology deployments across multiple geographies with varying employee size and complexity.

Originally from the UK, Laura spent over five years working in Hong Kong with BT (British Telecom) and held a variety of senior regional HR roles during this time. She relocated to Singapore in June 2017 to join Standard Chartered. Laura is passionate about technology in the HR space and what the advent of AI and robotics means for the future of work, and consumerisation of HR services.

OLIVIER SOUBIELE

LEAD-EMPLOYEE EXPERIENCE, STANDARD CHARTERED BANK

Olivier is an innovator at heart, passionate about products’ concepts, who sees opportunities in changing everything around us.

In his previous roles, he has created mobile phones, built technical proof of concepts, and defined innovation strategies for companies of all sizes.

Now leading the Employee Experience practice at Standard Chartered, he brings innovation and design methodology to the creation of internal products for employees.

HEMA VENKATRAMAN

CHIEF INFORMATION OFFICER, DKSH

Hema is passionate about developing leaders at all levels with domain expertise in pedagogy, instructional design and delivery of curated learning solutions.

She also thrive on connecting people and ideas and bringing out the best in multi diverse teams.

MICHAEL DE HAAS

EXECUTIVE DIRECTOR DIGITAL AND TECHNOLOGY SERVICES, MGM GRAND PARADISE LTD.

Michael joined MGM Macau in 2014 as executive director with responsibilities of leading the Program Management Office within the Digital and Technology Solutions divisions. In this role, Michael provides leadership for the continued development and innovative delivery of all digital and technology programs and projects within the company. MGM Cotai was the company’s largest program over the course of the last 5 years which resulted in over 18 programs and 120 projects to successfully deliver one of the most innovative properties in the region.

Prior to joining MGM Macau, Michael spent over 20 years in information technology roles in technology companies. Cisco and IBM has occupied a significate amount of those years where Michael has held various roles covering global service and collaboration product evolution. Additionally, he has always given his personal time to supporting local communities in the area of leveraging technology to enhance and better the services they provide.

Michael holds a variety of technical and professional certifications, including the Project Management Professional (PMP) and Program Management Professional (PgMP) certifications. He has also completed the Executive Leadership Certificate at Cornell University.

JAMSARI AHMAD

SENIOR MANAGER, OPERATIONS INTEGRITY, INTERNATIONAL SOS

Jamsari has worn many hats in his 20 years’ experience working in IT. In his current role, he is focused on process improvements and optimisations.

It is his personal mission to change the way people work. He wants to establish an environment where manual work is automated, systems running smoothly‑eliminating outages and most importantly, people are more fulfilled by doing innovative work for the future.

Jamsari is a 6Sigma Black Belt and ITIL V3 Expert and certified ISO20000 consultant.

BRUCE HARA

CEO, ENABLE PROFESSIONAL SERVICES

CEO of Enable, Bruce Hara is the driving force behind the company’s fast growth in Australia and spread into Asia. He has led Enable Professional Services to be the leading ServiceNow partner in the APJ region for over four years. And this year he expanded the Enable stable to include Enable Labs and Enable Learn.

Bruce has over 15 years of experience in building IT service and product businesses, and creating a highly successful business consultancy around best practice enterprise service management. Today, with his dynamic and innovative outlook, he’s one of the APJ region’s key experts in ServiceNow ESM.

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