Meet the speakers

Executive keynote presenters



Allan Leinwand has built a reputation for managing the world’s most demanding clouds—in B2B and B2C. He is the chief technology officer at ServiceNow, responsible for building and running the ServiceNow Enterprise Cloud—the second largest enterprise cloud computing environment on the planet. In this role, he is responsible for overseeing all technical aspects and guiding the long‑term technology strategy for the company. Before joining ServiceNow, Leinwand was chief technology officer—Infrastructure—at Zynga, Inc. where he was focused on building one of the largest consumer cloud computing environments used in the delivery of the company’s social games to more than 80 million players daily. He got his start as a cloud pioneer at Cisco before “cloud computing” was a term and the idea of accessing applications from anywhere was still very new. In addition to expertise in running large enterprise cloud computing environments, he also provides expertise in software engineering, quality engineering, and product‑market fit to companies including Spoke, Inc.; Bulletproof 360, Inc.; MapAnything, Inc.; Founders Circle Capital; and Kleiner Perkins Caufield & Byers. He is a Board member of Marin Software. Leinwand has served as an adjunct professor at the University of California, Berkeley where he taught computer networks, network management, and network design. He holds a bachelor of science degree in computer science from the University of Colorado at Boulder.



Mitch Young joined ServiceNow in the role of vice president and general manager for Asia Pacific and Japan (APJ) in January 2018 with responsibility for leading the ServiceNow business across APJ. 

In this role, Mitch will continue to build the ServiceNow customer base, product leadership, and partner ecosystem across the region.

Mitch joined ServiceNow from IBM, where he served as the general manager for ASEAN overseeing regional operations, including sales and distribution, manufacturing, procurement, global delivery, and support functions across the ASEAN markets.

Mitch also served as client advocacy executive in the office of the IBM president; chairman and CEO, Ginni Rometty; and prior to this worked in roles in New York and China.

With over two decades of industry experience, Mitch has held various leadership roles in sales management and delivery of cloud solutions, problem solving, transformational leadership, and talent development. Mitch is passionate about helping customers drive their digital agenda and achieve business success by simplifying and streamlining the way work gets done.

Mitch holds a bachelor of engineering, mechanical, and manufacturing from the University of Melbourne, Australia.



Peter Doherty is an ITIL V2 Master (Distinction) / ITIL V3 Expert, a contributing author to the ITIL V3 Service Operations book, and a principal solutions consultant with ServiceNow.

Peter has extensive enterprise service management experience across Asia Pacific and has quite a following on social media as the “ESM Ninja.” He is a widely published author on the subjects of service catalog, enterprise service management, IT asset management, cultural and organisational change management, and is a frequently requested speaker at forums worldwide. He is one of the foremost proponents of service portfolio management, concentrating on driving IT to be more business relevant, focusing on delivering value, and meeting business needs.

He is also a practitioner and as such has helped design and implement many successful transformational programs in the APJ region such as Tabcorp, ANZ Bank, and Telstra to name a few. 

Peter is very much a leader in the practical and pragmatic adoption of best practice frameworks and concentrates on delivering business outcomes that drive business value. He complements this with his cultural and organisational change expertise to drive organisational adoption of these programs. 

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