Meet the speakers who can help transform your business.

Our speakers

Bob Osborn

Chief Technology Officer-Federal

Bob is an accomplished senior executive who has held many high level IT leadership positions, including Director of Logistics IT for the U.S. Army G4, Deputy J6/CIO for U.S. Transportation Command, Deputy CIO at the Department of Energy’s National Renewable Energy Laboratory, and CIO of the National Nuclear Security Administration. He has led major IT and organizational transformations throughout his career and is a thought leader recognized across the public sector market. As a user of ServiceNow, Bob led ITIL based Enterprise Service Management standardization within the Department of Energy. Bob also served as a United States Marine Corps officer for 27 years.

Chris Bedi

Chief Information Officer, Global

Chris Bedi joined ServiceNow in September 2015 and currently serves as ServiceNow’s CIO. Prior to joining ServiceNow, Bedi served as CIO of JDSU from August 2011 to March 2015 where he was responsible for IT, Facilities, and Indirect Procurement. Prior to JDSU, Bedi held various positions at VeriSign from April 2002 until August 2011, including CIO, VP Corporate Development, and VP HR Operations. Bedi began his career at KPMG Consulting from June 1996 to April 2002. He holds a Bachelor’s degree in Computer Engineering from the University of Michigan.

Our customers

Tom Yeatts

Deputy Chief Information Officer
Howard County, Maryland

Tom is the Deputy CIO for Howard County, Maryland.  He is responsible for designing the architecture and delivering IT projects in support of the County’s vision to connect its citizens and workforce on a secure and stable environment.    

Tom’s passion is to drive superior client experience.  He is currently leading initiatives to unify the user experience for internal and external customers.  He was instrumental in instilling ITIL throughout the County’s IT organization – enabled by ServiceNow’s suite of products.  In less than two years, these processes and workflows are in the fabric of the organization. 

Prior to joining Howard County, Tom spent 7 years in the Federal Government and 17 years as an entrepreneur and small business owner.  This experience in leadership, client services, sales, software development management, and systems engineering gives him a unique perspective on ways to streamline operations, enhance service delivery, and improve the client experience.

Tom has a degree in Economics from Virginia Tech.  He currently lives in West Friendship, MD with his wife Laura and three high‑maintenance dogs.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.