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About 株式会社協和エクシオ

協和エクシオは、創業以来「技術力を培う」「豊かさを求める」「社会に貢献する」というグループ理念のもと、 通信インフラ事業を中心に様々な社会インフラやシステム構築に携わってきました。 システムインテグレーション事業におきましても、30年以上にわたり培ってきた技術力をベースに幅広い業種の企業様に対して、ICTを活用したトータルソリューションを提供し続けています。 ServiceNowパートナーとして、当社が強みとするプロセス分析の手法を活用しながら、企業活動にて抱える課題の整理と可視化を行い、「ServiceNow」を活用した標準化・自動化を促進、運用品質の向上、社内ユーザおよび大切な顧客へのスピーディーなサービス対応を実現し、企業様における「働き方改革」を手助けいたします。

INDUSTRY
Financial, Manufacturing, Telecommunications
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – IT Service Management: 7
  • ServiceNow Certified Application Developer: 5

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: APJ
Resale Countries: JP ‑ Japan

ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: JP ‑ Japan

For more information, check out the 株式会社協和エクシオ website or contact info‑it@hqs.exeo.co.jp

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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