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About 株式会社シイエヌエス

シイエヌエスは1985年7月4日、アメリカ合衆国の独立記念日に設立し、これまでに金融・通信・医療・製造・流通・小売・サービスとオープン系システムを中心に多くの実績をあげています。 現在はさらにIT戦略支援、食の安心・安全を支えるトータルトレーサビリティシステム、システムインフラ構築サービスと顧客の新しいビジネスモデル創出業務に注力しています。 ServiceNowについては2018年より取組をスタートさせており、ITSM、CSM、ITOMを中心に多くの導入支援を行っております。 導入にあたっては既存運用の分析及び運用プロセスの改善、導入に伴うカスタマイズや他サービスとの連携対応だけでなく、ServiceNow導入後のサポートも手掛けております。 これまで培ってきたノウハウを活かし、業務上の課題解決からServiceNow導入・運用までをトータルでサポートして参ります。

Financial, Manufacturing, Public Sector, Telecommunications


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Business Territory (Non‑Resale)
Region: APJ

For more information, check out the 株式会社シイエヌエス website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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