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About 3CLogic - Call Center Solutions

3CLogic is a leading provider of cloud call center software (IVR, ACD, Skills‑based‑routing, etc.), offering a seamlessly integrated multichannel and Computer Telephony Integrations (CTI) platform for todays enterprise businesses. Designed to complement existing operational workflows and/or on‑premise legacy systems, 3CLogic provides a unified 360‑degree view to optimize and analyze client interactions for either sales, customer support, or call center organizations. 3CLogic provides a full‑range of contact center solutions delivering unrivaled breadth and flexibility, which include 3C Connect, Hybrid Cloud and Pure Cloud, hosted on Amazon Web Services (AWS) for market‑leading security, scalability and reliability. For more information, please visit www.3clogic.com.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the 3CLogic ‑ Call Center Solutions website or contact gseynhaeve

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