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About abhra, Inc.

abhra is an IT Automation Company with proven track record in engineering, implementing, and continuously improving SaaS Platforms. With a legacy of mission critical platform development to enabling process efficiencies through IT Solutions, we have realized savings of up to 50% for customers across the Globe. Our ServiceNow offerings lead with End User Happiness enabled by Engineering mindset to maximize the potential and value of the platform over the years through Implementation, Extension, and On‑going Support and Maintenance. We have proven capabilities in ITSM, ITOM, Software Asset Management, 3rd Party Integrations, and App Development on the platform. Our offerings are enabled by Global Delivery Model with CoEs based in USA and Hyderabad, India, Freemium Engagement Model, and IP Incubation through abhraLABS. We are also a Silver Partner of SAP Hybris and offer B2B platforms in Healthcare ( and Financial Industry (

Education, Financial, Healthcare

  • Certified Implementation Specialist – Discovery: 4
  • Certified Implementation Specialist – IT Service Management: 1
  • Certified Implementation Specialist – Software Asset Management: 3
  • Certified Implementation Specialist – Vendor Risk Management: 1
  • ServiceNow Certified Application Developer: 4


Implementation Partner Customer Satisfaction Score 8.5 out of 10 from 7 Legacy Responses and 5.0 out of 5 from 3 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, IN ‑ India

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, IN ‑ India

For more information, check out the abhra, Inc. website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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