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About AC3

We're a leading managed services provider, focused on turning your technology challenges into real results. As a Premier ServiceNow Partner, we have a highly‑skilled team of experts who will enable you to achieve your digital transformation objectives. We offer a variety of services to help you to digitise, evolve, and mature your organisation. From greenfields implementation to uplifting existing ServiceNow environments, AC3 have a high skilled team to help you on your journey to unlock your business potential. Our core offerings include ServiceNow implementation services, ServiceNow upgrade services, enterprise service management enablement, platform and service delivery maturity assessment, champion enablement and ServiceNow managed support services. If you would like to transform the old and manual ways of working into modern, digitised workflows and make work and your business better, don't wait, get in touch to find out how we can help today!

PRODUCT LINE EXPERTISE
IT Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 2
  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Event Management: 2
  • Certified Implementation Specialist – IT Service Management: 7
  • Certified Implementation Specialist – Project Portfolio Management: 2
  • Certified Implementation Specialist – Risk and Compliance: 1
  • Certified Implementation Specialist – Security Incident Response: 1
  • Certified Implementation Specialist – Software Asset Management: 1
  • Certified Implementation Specialist – Vulnerability Response: 2
  • Suite Certification ‑ ITSM Professional: 6
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.6 out of 10 from 19 Legacy Responses and 4.7 out of 5 from 8 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: AU ‑ Australia

For more information, check out the AC3 website or contact daniel.marsh@ac3.com.au

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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