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About Accelerate IT Solutions Pty Ltd

We help clients from all over the world to become more efficient, gain better control of their operations and provide better services and experience for their customers. Our service offerings are: Accelerate ITSM – Quickstart package to reduce your ServiceNow implementation time from months to weeks. Accelerate Apps – We create exciting, simple and powerful apps on the now platform. If you would like us to create a cost‑free proof‑of‑concept business app, contact us now for more details. Accelerate Upgrade – If you are planning to take advantages of new features in the latest version and stuck with the upgrade, contact us now, Accelerate Stabilise and Virtual Support – With the rapid adoption of ServiceNow globally, one of the main challenges many organisations face with the day‑to‑day operation is resource availability. We have a team of ServiceNow experts to assist our customers with "business as usual" work to help improve operational efficiency.

Education, Manufacturing, Public Sector

  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – IT Service Management: 5
  • Certified Implementation Specialist – Software Asset Management: 1
  • Suite Certification ‑ ITSM Professional: 3
  • ServiceNow Certified Application Developer: 1


Implementation Partner Customer Satisfaction Score 9.5 out of 10 from 3 Legacy Responses and 4.8 out of 5 from 4 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: AU ‑ Australia, IN ‑ India, MY ‑ Malaysia, NZ ‑ New Zealand, TH ‑ Thailand

For more information, check out the Accelerate IT Solutions Pty Ltd website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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