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About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

As a global strategic partner, Accenture provides service management solutions for ServiceNow with a focus on optimizing the ServiceNow platform to achieve the business outcomes that are most relevant to organizations today. Combined with Accenture’s innovative approach to cloud applications, our ServiceNow solutions provide clients with the agility they need to move their business to the cloud and achieve significant business results more quickly. We have delivered ServiceNow solutions for clients across industries—including an extensive deployment globally within our own organization. Our deep industry knowledge and field‑tested experience give us the expertise to help organizations leverage the platform effectively to respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, delivered at scale.

PRODUCT IMPLEMENTATION EXPERTISE:

ITSM, Asset Management, Discovery, Service Mapping, Orchestration, Platform, Project Portfolio Suite, Service Portal, Express,  HR Service Management, Performance Analytics.

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 499
Certified Implementation Specialist: 195
Certified Application Developer: 33

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.0 out of 10 from 82 Responses CSAT icon

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What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

PRODUCT AUTHORIZATIONS:

Express

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS, APJ, EMEA
Resale Countries: US ‑ United States, GB ‑ United Kingdom, CA ‑ Canada, FR ‑ France, IT ‑ Italy, JP – Japan, AU ‑ Australia, NZ ‑ New Zealand, NL ‑ The Netherlands, TH‑ Thailand

ServiceNow Business Territory (Non‑Resale)
Region: Global, AMS, APJ, EMEA
Countries: All Countries, US ‑ United States, GB ‑ United Kingdom, CA ‑ Canada, FR ‑ France, IT ‑ Italy, JP – Japan, AU ‑ Australia, NZ ‑ New Zealand, NL ‑ The Netherlands, TH ‑ Thailand, SG ‑ Singapore

For more information, check out the Accenture website or contact ServiceNow.Sales@Accenture.com