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About Accenture

Accenture is a leader in helping organizations move to the cloud where applications, infrastructure and business processes are brought together and delivered As‑a‑Service. Accenture has worked on more than 20,000 cloud projects, including three‑quarters of the Fortune Global 100, and has approximately 44,000 professionals trained in cloud computing. The company has been innovating in cloud technology for over a decade and holds more than 200 granted patents and pending applications across its global cloud portfolio. Our ServiceNow practice helps organizations manage their cloud environment and enable key business processes – a combination that fundamentally changes the delivery, management and consumption of services. Accenture is one of only five Global Strategic Partners, ServiceNow's highest partner designation. We have deep, global resources to help organizations coordinate services across your enterprise for greater speed, agility and efficiency – all delivered at scale.

Financial, Healthcare, Telecommunications, Education, Human Resources (HR), Life Sciences, Manufacturing, Public Sector, US Federal
IT Service Management, HR Service Delivery, Customer Service Management, IT Operations Management, IT Business Management, Now Platform App Engine, Governance, Risk and Compliance, IT Asset Management

  • Certified Implementation Specialist – Application Portfolio Management: 13
  • Certified Implementation Specialist – Cloud Management: 4
  • Certified Implementation Specialist – Customer Service Management: 101
  • Certified Implementation Specialist – Discovery: 70
  • Certified Implementation Specialist – Event Management: 47
  • Certified Implementation Specialist – Field Service Management: 4
  • Certified Implementation Specialist – Financial Management: 1
  • Certified Implementation Specialist – Human Resources: 172
  • Certified Implementation Specialist – IT Service Management: 615
  • Certified Implementation Specialist – Project Portfolio Management: 62
  • Certified Implementation Specialist – Risk and Compliance: 41
  • Certified Implementation Specialist – Security Incident Response: 18
  • Certified Implementation Specialist – Service Mapping: 39
  • Certified Implementation Specialist – Software Asset Management: 26
  • Certified Implementation Specialist – Vendor Risk Management: 13
  • Certified Implementation Specialist – Vulnerability Response: 26
  • Suite Certification ‑ CSM Professional: 39
  • Suite Certification ‑ HR Enterprise: 61
  • Suite Certification ‑ HR Professional: 72
  • Suite Certification ‑ ITSM Professional: 129
  • ServiceNow Certified Application Developer: 226


Implementation Partner Customer Satisfaction Score 9.3 out of 10 from 44 Legacy Responses and 4.3 out of 5 from 28 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: EMEA, APJ, AMS
Resale Countries: SK ‑ Slovakia, TH ‑ Thailand, CA ‑ Canada, DE ‑ Germany, SA ‑ Saudi Arabia, AE ‑ United Arab Emirates, US ‑ United States, GB ‑ United Kingdom, AU ‑ Australia, BE ‑ Belgium, FR ‑ France, IT ‑ Italy, LU ‑ Luxembourg, JP ‑ Japan, BR ‑ Brazil, SG ‑ Singapore, ZA ‑ South Africa, PT ‑ Portugal, MY ‑ Malaysia, ES ‑ Spain, CZ ‑ Czech Republic, HU ‑ Hungary, RO ‑ Romania, NL ‑ The Netherlands, DK ‑ Denmark, NZ ‑ New Zealand, NO ‑ Norway, IN ‑ India, FI ‑ Finland, LV ‑ Latvia, SE ‑ Sweden, MU ‑ Mauritius, IE ‑ Ireland, PL ‑ Poland

ServiceNow Business Territory (Non‑Resale)
Region: EMEA, AMS, APJ
Countries: BE ‑ Belgium, LU ‑ Luxembourg, SK ‑ Slovakia, IT ‑ Italy, CA ‑ Canada, DK ‑ Denmark, FI ‑ Finland, LV ‑ Latvia, NO ‑ Norway, SE ‑ Sweden, ES ‑ Spain, PT ‑ Portugal, TH ‑ Thailand, IE ‑ Ireland, US ‑ United States, GB ‑ United Kingdom, AU ‑ Australia, FR ‑ France, SA ‑ Saudi Arabia, AE ‑ United Arab Emirates, CZ ‑ Czech Republic, HU ‑ Hungary, RO ‑ Romania, NL ‑ The Netherlands, JP ‑ Japan, SG ‑ Singapore, IN ‑ India, BR ‑ Brazil, MU ‑ Mauritius, DE ‑ Germany, PL ‑ Poland, ZA ‑ South Africa, NZ ‑ New Zealand, MY ‑ Malaysia

For more information, check out the Accenture website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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