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  • Sales Partner

    Silver
  • Services Partner

    Gold
  • Technology Partner

    Reigtered
  • Training Partner

    Authorized

About Acorio LLC

Acorio's highly skilled and innovative delivery team, backed by experienced leadership, stands ready to help companies power up their business capabilities through the ServiceNow platform. Acorio is a ServiceNow partner headquartered in Boston with consultants located across the United States and Canada.

The largest 100% exclusive ServiceNow Gold Services Partner, Acorio, offers unparalleled industry knowledge and true guidance to help business leaders transform. Founded in 2012 with headquarters in Boston, MA and nine regional hubs across the U.S., Acorio remains the premium brand in the ServiceNow ecosystem with 265+ successful go‑live implementations and change management projects. Our expertise runs the full scope of the enterprise platform, including ITSM, CSM, ITOM, ITBM, and HR (plus specific practices in advanced Service Portal design, CMDB, Software Asset Management, PPM, and more). Clients come to us for true expert guidance as well as our intuitive, user‑centric focus, and hail from some of the largest global institutions in the Consumer Products, Federal, Financial Services, High Tech, Education, Energy, Healthcare, and Retail industries. Continually recognized for outstanding Customer Satisfaction and innovation, Acorio accelerates success and investment return with exclusive boosts and custom apps offered on the ServiceNow App store (and complimentary to all clients). Our delivery teams are fully staffed with highlytrained onshore experts, most with 10+ years' IT consulting experience. Collectively, our team holds over 165 ServiceNow Accreditations and competencies, and dedicate 80 hours to individual training annually. Acorio also provides a host of white papers, blogs and webinars as a service to help customers and employees stay on top of the field. Come see the difference true expertise can make, and get the answers you need on the right way to maximize of your ServiceNow investment today.      

PRODUCT IMPLEMENTATION EXPERTISE:

Discovery, Express, HR Service Management, ITSM, Orchestration, Asset Management, Service Portal, Express, Customer Service Management, Platform.

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 47

Certified Implementation Specialist: 31

Certified Application Developer: 16

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.9 out of 10 from 39 Responses CSAT icon

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What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

PRODUCT AUTHORIZATIONS:

Express

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, CA ‑ Canada

ServiceNow Business Territory (Non‑Resale)
Region: Global, AMS
Countries: All Countries, US ‑ United States, CA ‑ Canada

For more information, check out the Acorio LLC website.