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About Acorio

Acorio is the largest, premier, 100% ServiceNow exclusive consultancy in the world and the Partner of choice for business transformation leaders. We are ServiceNow’s number one North American Partner for Industry Solutions as well as a top 10 global partner for ServiceNow certifications, Elite Partner, and the ecosystem's employer of choice. Our commitment is to our clients, to inspire and guide them for long term success. They choose Acorio for our unparalleled industry knowledge and 600+ successful projects, and hail from Fortune 1000 and Global 2000 organizations in multiple industries ranging from Healthcare, Financial Services, Life Sciences, Manufacturing, Government, Retail and more. Recognized for outstanding CSAT and innovation, Acorio has built exclusive "Boosts" to accelerate success. We have dedicated practices in HR, CSM, ITBM, Asset, ITOM, and ITSM, plus a unique focus in user centric design, KPI’s and metrics, and Platform and Business Apps.

INDUSTRY
Education, Financial, Healthcare, Human Resources (HR), Life Sciences, Manufacturing, Public Sector, Telecommunications
PRODUCT LINE EXPERTISE
IT Service Management, IT Business Management, Now Platform App Engine, HR Service Delivery, IT Asset Management, IT Operations Management, Customer Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 9
  • Certified Implementation Specialist – Cloud Management: 1
  • Certified Implementation Specialist – Customer Service Management: 29
  • Certified Implementation Specialist – Discovery: 13
  • Certified Implementation Specialist – Event Management: 8
  • Certified Implementation Specialist – Field Service Management: 3
  • Certified Implementation Specialist – Human Resources: 33
  • Certified Implementation Specialist – IT Service Management: 98
  • Certified Implementation Specialist – Project Portfolio Management: 13
  • Certified Implementation Specialist – Risk and Compliance: 1
  • Certified Implementation Specialist – Security Incident Response: 5
  • Certified Implementation Specialist – Service Mapping: 8
  • Certified Implementation Specialist – Software Asset Management: 19
  • Certified Implementation Specialist – Vulnerability Response: 4
  • Suite Certification ‑ CSM Professional: 20
  • Suite Certification ‑ HR Enterprise: 12
  • Suite Certification ‑ HR Professional: 17
  • Suite Certification ‑ ITSM Professional: 43
  • ServiceNow Certified Application Developer: 52

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.5 out of 10 from 131 Legacy Responses and 5.0 out of 5 from 1 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA, AMS
Resale Countries: NL ‑ The Netherlands, US ‑ United States, AU ‑ Australia, CA ‑ Canada

ServiceNow Business Territory (Non‑Resale)
Region: EMEA, AMS
Countries: NL ‑ The Netherlands, US ‑ United States, AU ‑ Australia, CA ‑ Canada

For more information, check out the Acorio website or contact info@acorio.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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