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About ActioNet Inc.

ActioNet embodies agility and expertise that rapidly delivers mission critical applications on the ServiceNow platform. Our framework incorporates Agile, Customer Experience focus, and ServiceNow best practices to enable Federal agencies to complete work efficiently on the ServiceNow platform saving time, money, and ensuring their mission is accomplished. ActioNet’s culture is based on our commitment to our clients, people, and growth. We are never satisfied with status quo, having achieved the SEI CMMI®‑DEV Maturity Level 4, CMMI®‑SVC Maturity Level 4, ISO 9001:2008, ISO 20000 and ISO 27000 certifications. Our results‑driven team delivers high quality ServiceNow solutions to our clients through proven methodologies and innovation to achieve the best customer experience.

INDUSTRY
US Federal
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – IT Service Management: 1
  • ServiceNow Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 2 Legacy Responses and 5.0 out of 5 from 0 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the ActioNet Inc. website or contact echasteen@actionet.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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