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  • Program Modules

    • Public Sector
    • Services

About Acuity, Inc.

Acuity provides deep operational and technical expertise to help federal clients modernize their information technology capabilities and information sharing practices to advance mission performance. Acuity achieves real, measurable, meaningful, and mission‑critical results by automating, maturing and transforming IT and business service management for our federal clients. Headquartered in Reston, Virginia, Acuity Inc. is recognized for award‑winning work and proudly serves several cabinet level agencies. Learn more: www.myacuity.com.

INDUSTRY
Public Sector
NUMBER OF CERTIFIED PROFESSIONALS:

  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.8 out of 10 from 4 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Acuity, Inc. website or contact Eric.Lazerson@myacuity.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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