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About Adobe Systems Incorporated

Adobe is changing the world through digital experiences. Adobe e‑signature capabilities integrate seamlessly with ServiceNow. No coding or time‑intensive setup is required. Simply drag and drop to add the Adobe Sign component to any IT, HR, or customer service workflow. Then, with a single click in ServiceNow, you can initiate an all‑digital approval process — and finish service requests faster than ever. Adobe Sign, the leading e‑signature solution that allows anyone to electronically sign and send documents from any device is part of Adobe Document Cloud. Adobe Document Cloud also includes Adobe Acrobat DC, the world's best PDF solution; and powerful companion mobile apps. More than six billion digital and electronic signature transactions are processed through Document Cloud each year. With data centers in the U.S., UK, Germany, Japan and Australia, organizations around the world rely on Document Cloud and Adobe Sign for fast, secure and mobile e‑signatures from anywhere.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

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COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the Adobe Systems Incorporated website

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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