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About Adobe Systems Incorporated

Adobe is changing the world through digital experiences. Adobe e‑signature capabilities integrate seamlessly with ServiceNow. No coding or time‑intensive setup is required. Simply drag and drop to add the Adobe Sign component to any IT, HR, or customer service workflow. Then, with a single click in ServiceNow, you can initiate an all‑digital approval process — and finish service requests faster than ever. Adobe Sign, the leading e‑signature solution that allows anyone to electronically sign and send documents from any device is part of Adobe Document Cloud. Adobe Document Cloud also includes Adobe Acrobat DC, the world's best PDF solution; and powerful companion mobile apps. More than six billion digital and electronic signature transactions are processed through Document Cloud each year. With data centers in the U.S., UK, Germany, Japan and Australia, organizations around the world rely on Document Cloud and Adobe Sign for fast, secure and mobile e‑signatures from anywhere.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

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For more information, check out the Adobe Systems Incorporated website

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