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About Advanced Systems Concepts, Inc.

ActiveBatch IT Automation, from Advanced Systems Concepts, Inc., extends ServiceNow's ability to organize patterns of work using ActiveBatch's extensive pre‑built job‑steps for commonly scripted actions and functions to fulfill service requests made by ServiceNow. ActiveBatch provides seamless bidirectional integration between ServiceNow & IT/business processes for timely execution of repetitive tasks to create, manage, and resolve service requests for improved incident management and resolution. Workflows can be triggered based on specific events that occur in ServiceNow resulting in reduced lag time and improved SLA success rates. ActiveBatch also allows users to take a layered, architectural approach to automation in a multitude of areas including business/IT processes, workload automation, file transfers, big data, and more. Today Advanced Systems Concepts is an industry leader in IT automation with over 2000 customers in 49 countries worldwide.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

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ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the Advanced Systems Concepts, Inc. website or contact egraisser

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