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About Aeritae

Aeritae is a service innovation company. We help clients keep moving forward by maximizing performance, improving operations, and developing innovative new service solutions—leveraging the ServiceNow ecosystem to accelerate and sustain those gains. INTENTIONALLY INNOVATIVE. A drive to holistic thinking is baked into our DNA, and allows us to serve as true strategic partners to our clients while delivering solutions that outpace, outperform and outlast the competitions'. REPUTATION OF EXCELLENCE. We bring over 16 years of experience serving client needs; over 90% of our clients have engaged in multiple projects with us. TEAM APPROACH. Every Aeritae consultant is backed by a team of 70+ seasoned consultants with deep expertise spanning strategy, process, and technology solutions. DRIVEN BY OUR VALUES. Aeritae is a Strengths‑Based, values‑driven company. We pride ourselves on living and working by our 5 core values: Integrity, Authenticity, Intensity, Intelligence and Team Work.

PRODUCT IMPLEMENTATION EXPERTISE:
Customer Service Management, ITSM, Discovery, Vulnerability Response
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 3
  • Certified Implementation Specialist – Discovery: 4
  • Certified Implementation Specialist – Human Resources: 2
  • Certified Implementation Specialist – IT Service Management: 9
  • Certified Implementation Specialist – Project Portfolio Management: 2
  • Certified Implementation Specialist – Security Incident Response: 1
  • Certified Implementation Specialist – Service Mapping: 2
  • Certified Implementation Specialist – Software Asset Management: 3
  • Certified Implementation Specialist – Vendor Risk Management: 1
  • Certified Implementation Specialist – Vulnerability Response: 4
  • ServiceNow Certified Application Developer: 6

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.3 out of 10 from 36 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Aeritae website or contact info@aeritae.com

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