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About Aeritae Consulting Group Ltd

Aeritae's experienced consultants bring practical solutions to complex problems, building strong IT foundations that can be scaled to the demands of the business.

For the past 16 years, AERITAE has helped clients keep moving forward by maximizing performance, improving operations, and developing innovative new service solutions. We leverage the ServiceNow ecosystem as a best‑in‑class platform to accelerate and sustain client gains. Our national offering has strong roots in the Minnesota, where we've worked with the majority of regional Fortune 500 companies and have contributed to over 1,500 Service Management engagements since 2010.                        

Our core capabilities include:

‑ Enterprise Service Management 

‑ Security Operations and Program Development

‑ IT Asset Management

‑ Customer Service Management

‑ IT Operations Management

‑ Digital Performance Optimization

‑ Business Application Development in ServiceNow  We are a values‑driven, Strengths‑Based company and have been selected as 100 Best MN Employer the past 5 years in a row. As a growth‑oriented company, we are continually investing in our people, process and technology.                                                                                                                            

What sets Aeritae apart?        

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Strategic wisdom + cutting edge technology to drive sustainable, high‑value solutions. 

Holistic thinking is baked into our DNA and allows us to serve as true strategic partners to our clients while delivering solutions that outpace, outperform and outlast the competitions'.              

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A relentless focus on iterative delivery to business impact. 

We balance innovation with intention in order to help our clients stay agile, keep their eye on the prize, translate their successes and claim their wins on the leadership level.                                

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We do what's right for our clients—every single time. 

We work alongside our clients, providing as much or as little support as needed at any given time, with full knowledge share and transparency along the way.                   

PRODUCT IMPLEMENTATION EXPERTISE:

ITSM

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 22

Certified Implementation Specialist: 7

Certified Application Developer: 3

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.2 out of 10 from 12 Responses CSAT icon

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What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

PRODUCT AUTHORIZATIONS:

Express

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: Global, AMS
Countries: All Countries, US ‑ United States

For more information, check out the Aeritae Consulting Group Ltd website.