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About agineo GmbH

As the largest ServiceNow service provider in DACH agineo is founded as ComConsult Kommunikationstechnik GmbH in 1986 and competent within ITSM for over 25 years. It is part of the Materna Group since 1.7.2017. We serve our more than 60 satisfied ServiceNow customers with consultants from our branches in Germany, Switzerland, Sweden and our nearshore location in Slovakia. We at agineo see ourselves as an IT service provider for IT service providers: We complement your existing IT services in a goal‑oriented manner, adapt your IT infrastructure to current and upcoming challenges. The focus is on technologically advanced services, focusing on network, client/server and web technologies. With our consistently expanded range of services, we support our customers in all essential concept‑, management‑ and operational tasks.

INDUSTRY
Financial, Manufacturing
PRODUCT LINE EXPERTISE
Now Platform App Engine, IT Service Management, IT Asset Management, App Store, Customer Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 1
  • Certified Implementation Specialist – Cloud Management: 3
  • Certified Implementation Specialist – Customer Service Management: 19
  • Certified Implementation Specialist – Discovery: 7
  • Certified Implementation Specialist – Event Management: 4
  • Certified Implementation Specialist – Field Service Management: 2
  • Certified Implementation Specialist – Human Resources: 15
  • Certified Implementation Specialist – IT Service Management: 102
  • Certified Implementation Specialist – Project Portfolio Management: 3
  • Certified Implementation Specialist – Security Incident Response: 4
  • Certified Implementation Specialist – Service Mapping: 7
  • Certified Implementation Specialist – Software Asset Management: 4
  • Certified Implementation Specialist – Vendor Risk Management: 2
  • Certified Implementation Specialist – Vulnerability Response: 6
  • Suite Certification ‑ CSM Professional: 16
  • Suite Certification ‑ HR Enterprise: 7
  • Suite Certification ‑ HR Professional: 12
  • Suite Certification ‑ ITSM Professional: 76
  • ServiceNow Certified Application Developer: 21

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.6 out of 10 from 42 Legacy Responses and 4.9 out of 5 from 35 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: CZ ‑ Czech Republic, DE ‑ Germany, AT ‑ Austria, CH ‑ Switzerland

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: AT ‑ Austria, CH ‑ Switzerland, DE ‑ Germany, CZ ‑ Czech Republic

For more information, check out the agineo GmbH website or contact feedback@agineo.de

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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