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About Alcor Solutions Inc.

Alcor is a global cloud advisory and implementation services company serving Fortune 500 Companies, Government Agencies, and other leading organizations in multiple industry verticals. Alcor is a ServiceNow® Services & Sales Partner, as well as a partner to Salesforce®, FireEye™, Dell Boomi™, BigPanda®, NUVOLO, Microsoft® and BOMGAR™. We provide business process consulting to capture, re‑engineer and improve processes that can easily be automated to deliver the real value. Our Consulting Team has extensive expertise in Business Strategy, Cloud Technology and Organizational Change Management.

PRODUCT IMPLEMENTATION EXPERTISE:
Service Portal, Performance Analytics, Express, Service Mapping, Customer Service Management, Project Portfolio Suite, HR Service Management, Asset Management, ITSM
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 41
Certified Implementation Specialist: 34
Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.0 out of 10 from 39 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

PRODUCT AUTHORIZATIONS:
Express
SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, CA ‑ Canada

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, CA ‑ Canada

For more information, check out the Alcor Solutions Inc. website or contact information

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