Created with Sketch.

Recovery Email

Your account give you access to even more premium content, don't lose access to it. Provide a recovery email below.
  • Secondary E-mail
  • Sales Partner

    elite
  • Services Partner

    elite
  • Technology Partner

    elite

About Alcor Solutions Inc.

Alcor is a global cloud advisory and implementation services company serving Fortune 500 Companies, Government Agencies, and other leading organizations in multiple industry verticals. Alcor is a ServiceNow® Services & Sales Partner, as well as a partner to Salesforce®, FireEye™, Dell Boomi™, BigPanda®, NUVOLO, Microsoft® and BOMGAR™. We provide business process consulting to capture, re‑engineer and improve processes that can easily be automated to deliver the real value. Our Consulting Team has extensive expertise in Business Strategy, Cloud Technology and Organizational Change Management.

PRODUCT IMPLEMENTATION EXPERTISE
HR Service Delivery, IT Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 1
  • Certified Implementation Specialist – Cloud Management: 2
  • Certified Implementation Specialist – Customer Service Management: 5
  • Certified Implementation Specialist – Discovery: 7
  • Certified Implementation Specialist – Event Management: 2
  • Certified Implementation Specialist – Human Resources: 6
  • Certified Implementation Specialist – IT Service Management: 18
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Risk and Compliance: 3
  • Certified Implementation Specialist – Security Incident Response: 1
  • Certified Implementation Specialist – Service Mapping: 1
  • Certified Implementation Specialist – Software Asset Management: 8
  • Certified Implementation Specialist – Vendor Risk Management: 4
  • Certified Implementation Specialist – Vulnerability Response: 2
  • Suite Certification ‑ CSM Professional: 2
  • Suite Certification ‑ HR Enterprise: 4
  • Suite Certification ‑ HR Professional: 4
  • Suite Certification ‑ ITSM Professional: 9
  • ServiceNow Certified Application Developer: 4

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.7 out of 10 from 41 Legacy Responses and 5.0 out of 5 from 5 Current Responses CSAT icon

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, CA ‑ Canada, IN ‑ India

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, CA ‑ Canada, IN ‑ India

For more information, check out the Alcor Solutions Inc. website or contact information@alcortech.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.