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About ANECT a.s.

ANECT a.s. is a leading supplier of integrated solutions and services in the field of information and communication technologies with a strong emphasis on the ICT security. In addition to cyber security, the company has also been involved in the sphere of data centers, contact centers, ICT infrastructure and ICT operations and management. It offers a comprehensive approach across these fields, which includes solution design, project management, product and service integration including the sale and installation of the selected technologies. The company implements its solutions especially for enterprise customers, to whom is a stable and long‑term partner, besides this, ANECT a.s. also provides its services to smaller progressive companies. In addition to Czech customers, it also cooperates with clients in the USA, Germany, Thailand and China. It has been operating in the market for over 25 years and currently provides employment for more than 180 employees.

Financial, Public Sector, Manufacturing


Implementation Partner Customer Satisfaction Score 9.7 out of 10 from 3 Legacy Responses and 4.2 out of 5 from 4 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: CZ ‑ Czech Republic, SK ‑ Slovakia

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: CZ ‑ Czech Republic, SK ‑ Slovakia

For more information, check out the ANECT a.s. website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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