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About Aoop Cloud Solutions

We are an independent IT consultant and solution integrator focused on industry leading cloud solutions and platforms mainly Servicenow. Our DNA is to support companies in defining and executing their strategies for the Digital Transformation journey, always aligned with delivering value. We work together defining a consistent architecture based on your processes and services that are aligned with the business objectives, always seeking practical and tangible results by recommending and implementing industry‑leading solutions and technologies mainly Servicenow.

INDUSTRY
Financial, Human Resources (HR), Public Sector, Telecommunications
PRODUCT LINE EXPERTISE
Now Platform App Engine
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Discovery: 3
  • Certified Implementation Specialist – Event Management: 2
  • Certified Implementation Specialist – IT Service Management: 6
  • Certified Implementation Specialist – Project Portfolio Management: 3
  • Suite Certification ‑ ITSM Professional: 3
  • ServiceNow Certified Application Developer: 6

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 7.5 out of 10 from 2 Legacy Responses and 4.5 out of 5 from 14 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: BR ‑ Brazil

For more information, check out the Aoop Cloud Solutions website or contact luiz.baptistella@aoop.com.br

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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