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About Aptris

You need a partner who's about more than just the technology, who focuses on your processes and strengths. You need a partner who doesn't take shortcuts, who's responsive, and who takes the time to understand your business goals. You need a partner like Aptris. Our team has extensive ITSM experience and ITIL expertise. We have dedicated process groups we call "A‑Teams" who focus on ITSM, HR, ITOM, CSM, PPM, and Platform. We also have two vertical A‑Teams focused on Higher Education and Healthcare. Our customers have included some of the biggest names in Higher Ed, Healthcare and Financial Services, along with an assortment of commercial industry leaders. Through offerings such as SmartStart implementations, maturity assessments, process road mapping, and continuous improvement, we have helped nearly 500 customers automate, improve and transform their service management models, creating the most incredible customer experiences possible using the ServiceNow platform.

ITSM, Discovery, HR Service Delivery, Performance Analytics, Service Mapping, Asset Management, Service Portal

  • Certified Implementation Specialist – Customer Service Management: 11
  • Certified Implementation Specialist – Discovery: 3
  • Certified Implementation Specialist – Human Resources: 3
  • Certified Implementation Specialist – IT Service Management: 29
  • Certified Implementation Specialist – Security Incident Response: 2
  • Certified Implementation Specialist – Service Mapping: 2
  • Certified Implementation Specialist – Software Asset Management: 4
  • Certified Implementation Specialist – Vulnerability Response: 1
  • ServiceNow Certified Application Developer: 5


Implementation Partner Customer Satisfaction Score 9.3 out of 10 from 37 Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, CA ‑ Canada

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, CA ‑ Canada

For more information, check out the Aptris website or contact

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