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About Arctive AG

Wir digitalisieren. Denn Geschäftsprozesse hängen von IT ab. Deshalb helfen wir unseren Kunden, Ihr Business mit IT nachhaltig zu optimieren. Im Team, vor Ort und gemeinsam mit unseren Kunden übernehmen wir Verantwortung für die Umsetzung digitaler Lösungen und Prozesse mit ServiceNow. Wir hören Ihnen zu und verstehen Ihr Business, Prozesse und Ihre Herausforderungen bevor wir gemeinsam mit Ihnen dafür sorgen, dass entsprechenden Lösungen Ihren Bedürfnissen entsprechen, genutzt und gelebt werden. Wir sind diejenigen die auch für Sie da sind wenn es richtig schwierig und komplex wird. Echte Experten, Schweizer Qualität, vor Ort. Unser Team arbeitet mit ServiceNow seit die Firma nur 150 Mitarbeiter hatte, hat dutzende Schweizer Kunden und unzählige Projekte zum Erfolg geführt.


  • Certified Implementation Specialist – Customer Service Management: 2
  • Certified Implementation Specialist – Discovery: 2
  • Certified Implementation Specialist – IT Service Management: 1
  • ServiceNow Certified Application Developer: 3


Implementation Partner Customer Satisfaction Score 8.9 out of 10 from 19 Legacy Responses and 5.0 out of 5 from 3 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: CH ‑ Switzerland

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: CH ‑ Switzerland

For more information, check out the Arctive AG website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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