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About ASP

At ASP, we eat ITIL for breakfast, we breathe Service Delivery, we dream of customer satisfaction. In the modern enterprise, processes should be an enabler to fast and satisfactory service, not a burden or administrative overhead. Are you ready to enter into the Digital Transformation era: agility and speed are critical to growth and succes. For too long, IT has been known as a department of “no” or “slow”. We help you with your processes and have the Service Management Platform to support it: ServiceNow. By leveraging the Now‑Platform with its System of Action & Intelligent Workflows model and the ASP agile methodology (Investigate, Implement, Innovate, Iterate) we can implement your processes in a matter of weeks, not months. Soon, your IT department will be known as the department of “NOW”!

INDUSTRY
Financial
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – IT Service Management: 4
  • Suite Certification ‑ ITSM Professional: 1

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: BE ‑ Belgium

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: BE ‑ Belgium

For more information, check out the ASP website or contact hans.vander.elst@asp.be

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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