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About Aspire Systems, Inc.

Aspire Systems is a ServiceNow solution provider, it offers consulting, implementation and enhancement of ServiceNow Platform for Global Enterprises. Aspire's Implementation Maturity Model enable its customers achieve a streamlined practice to manage Enterprise Service Management across the organization using ServiceNow platform. Over the last 8 years, we have been continuously streamlining our approach to implement ServiceNow for our customers. Today, we have shifted from a traditional IT service management delivery approach to a service‑oriented approach that covers the entire IT life cycle in an organization to meet their ITSM, ITOM and ITBM needs. Our portfolio includes: Orchestration, Hybrid cloud management, Customer Service Management, SecOps, PPM, and so on.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Human Resources: 2
  • Certified Implementation Specialist – IT Service Management: 4
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Suite Certification ‑ CSM Professional: 1
  • Suite Certification ‑ HR Professional: 1
  • Suite Certification ‑ ITSM Professional: 4
  • ServiceNow Certified Application Developer: 3

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 7.6 out of 10 from 5 Legacy Responses and 4.4 out of 5 from 5 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Aspire Systems, Inc. website or contact ravi.rajamani@aspiresys.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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