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About Atlas Reply

Atlas Reply is the company of the Reply group with a consolidated experience in IT Governance that is focused on everything related to processes, practices and solutions aimed at maximizing the effectiveness, efficiency and productivity of human and digital resources. Our approach "think big, start small" operates on multiple dimensions (governance, organization, processes and technology) through consulting, rationalization and reengineering of both existing processes and systems. We provide services in the following areas: ‑ IT Governance consulting services supporting customers in defining processes based on both ITIL and Agile models; ‑ Integration and implementation of processes and solutions based on the ServiceNow platform; ‑ Consulting, design and implementation of DevOps solutions using both commercial and open source products. For years, Atlas Reply has been the partner that supports companies that make automation and simplification of processes the driver for growth.

INDUSTRY
Financial, Manufacturing
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – IT Service Management: 2
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Security Incident Response: 1
  • Certified Implementation Specialist – Vulnerability Response: 1
  • Suite Certification ‑ ITSM Professional: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 6.0 out of 10 from 1 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: IT ‑ Italy

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: IT ‑ Italy

For more information, check out the Atlas Reply website or contact info.atlas.it@reply.it

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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