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About Atos International

Atos is a leader in digital services with annual revenue of over $12 billion and 100,000 employees in 72 countries. Serving a global client base, Atos provides Consulting & Systems Integration services, Application Transformation Services, Managed Services, Cloud operations, Big Data & Cyber‑security solutions, and transactional services through Worldline. Atos is also the Worldwide Information Technology Partner for the Olympic & Paralympic Games. Engage ESM is the global ServiceNow practice for Atos and a Gold Sales and Services partner for ServiceNow; providing design, implementation, and support services to clients worldwide. Engage ESM is a leader in the enterprise‑service management sector, which includes IT, Customer Service, Security, and HR. Engage ESM helps organisations of all sizes to improve their operational performance and extend the value of existing investments in ServiceNow.

Financial, Manufacturing, Public Sector, Telecommunications, Life Sciences, Healthcare, Education, Human Resources (HR), US Federal
HR Service Delivery, IT Asset Management, IT Service Management

  • Certified Implementation Specialist – Application Portfolio Management: 21
  • Certified Implementation Specialist – Cloud Management: 8
  • Certified Implementation Specialist – Customer Service Management: 51
  • Certified Implementation Specialist – Discovery: 50
  • Certified Implementation Specialist – Event Management: 47
  • Certified Implementation Specialist – Field Service Management: 3
  • Certified Implementation Specialist – Financial Management: 2
  • Certified Implementation Specialist – Human Resources: 83
  • Certified Implementation Specialist – IT Service Management: 230
  • Certified Implementation Specialist – Project Portfolio Management: 19
  • Certified Implementation Specialist – Risk and Compliance: 11
  • Certified Implementation Specialist – Security Incident Response: 4
  • Certified Implementation Specialist – Service Mapping: 32
  • Certified Implementation Specialist – Software Asset Management: 12
  • Certified Implementation Specialist – Vendor Risk Management: 3
  • Certified Implementation Specialist – Vulnerability Response: 11
  • Suite Certification ‑ CSM Professional: 34
  • Suite Certification ‑ HR Enterprise: 43
  • Suite Certification ‑ HR Professional: 51
  • Suite Certification ‑ ITSM Professional: 118
  • ServiceNow Certified Application Developer: 54


Implementation Partner Customer Satisfaction Score 9.6 out of 10 from 25 Legacy Responses and 4.9 out of 5 from 21 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: EMEA, APJ, AMS
Resale Countries: FR ‑ France, AT ‑ Austria, CH ‑ Switzerland, NO ‑ Norway, SE ‑ Sweden, DK ‑ Denmark, FI ‑ Finland, ES ‑ Spain, PT ‑ Portugal, JP ‑ Japan, BR ‑ Brazil, IT ‑ Italy, RS ‑ Serbia, MY ‑ Malaysia, SK ‑ Slovakia, GB ‑ United Kingdom, BE ‑ Belgium, DE ‑ Germany, IE ‑ Ireland, NL ‑ The Netherlands, PL ‑ Poland, LU ‑ Luxembourg, US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: APJ, EMEA, AMS
Countries: SG ‑ Singapore, FR ‑ France, ES ‑ Spain, PT ‑ Portugal, BR ‑ Brazil, JP ‑ Japan, AT ‑ Austria, NO ‑ Norway, SE ‑ Sweden, DK ‑ Denmark, PL ‑ Poland, BE ‑ Belgium, FI ‑ Finland, LU ‑ Luxembourg, NL ‑ The Netherlands, HR ‑ Croatia, RS ‑ Serbia, MX ‑ Mexico, HU ‑ Hungary, SK ‑ Slovakia, US ‑ United States, GB ‑ United Kingdom, CH ‑ Switzerland, DE ‑ Germany, IE ‑ Ireland, MY ‑ Malaysia, IT ‑ Italy, IN ‑ India

For more information, check out the Atos International website

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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