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About Atos IT Solutions and Services GmbH

Atos is a leader in digital services with annual revenue of over $12 billion and 100,000 employees in 72 countries. Serving a global client base, Atos provides Consulting & Systems Integration services, Application Transformation Services, Managed Services, Cloud operations, Big Data & Cyber‑security solutions, and transactional services through Worldline. Atos is also the Worldwide Information Technology Partner for the Olympic & Paralympic Games. Engage ESM is the global ServiceNow practice for Atos and a Gold Sales and Services partner for ServiceNow; providing design, implementation, and support services to clients worldwide. Engage ESM is a leader in the enterprise‑service management sector, which includes IT, Customer Service, Security, and HR. Engage ESM helps organisations of all sizes to improve their operational performance and extend the value of existing investments in ServiceNow.

PRODUCT IMPLEMENTATION EXPERTISE:
Orchestration, Customer Service Management, ITSM, Performance Analytics, Platform, Project Portfolio Suite, HR Service Management, Discovery
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 242
Certified Implementation Specialist: 141
Certified Application Developer: 16

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.1 out of 10 from 107 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA, APJ, AMS
Resale Countries: FR ‑ France, AT ‑ Austria, NO ‑ Norway, SE ‑ Sweden, ES ‑ Spain, PT ‑ Portugal, AL ‑ Albania, BA ‑ Bosnia‑Herzegovina, BG ‑ Bulgaria, HR ‑ Croatia, ME ‑ Montenegro, MK ‑ Macedonia, Former Yugoslav Rep., RO ‑ Romania, RS ‑ Serbia, SI ‑ Slovenia, MY ‑ Malaysia, GB ‑ United Kingdom, BE ‑ Belgium, CH ‑ Switzerland, DE ‑ Germany, DK ‑ Denmark, FI ‑ Finland, IE ‑ Ireland, IM ‑ Isle of Man, NL ‑ The Netherlands, PL ‑ Poland, LU ‑ Luxembourg, US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: EMEA, AMS, APJ
Countries: ES ‑ Spain, PT ‑ Portugal, AT ‑ Austria, FR ‑ France, NO ‑ Norway, SE ‑ Sweden, BE ‑ Belgium, DK ‑ Denmark, FI ‑ Finland, LU ‑ Luxembourg, NL ‑ The Netherlands, AL ‑ Albania, BA ‑ Bosnia‑Herzegovina, BG ‑ Bulgaria, HR ‑ Croatia, ME ‑ Montenegro, MK ‑ Macedonia, Former Yugoslav Rep., RO ‑ Romania, RS ‑ Serbia, SI ‑ Slovenia, MX ‑ Mexico, US ‑ United States, GB ‑ United Kingdom, CH ‑ Switzerland, DE ‑ Germany, IE ‑ Ireland, IM ‑ Isle of Man, PL ‑ Poland, MY ‑ Malaysia

For more information, check out the Atos IT Solutions and Services GmbH website

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