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About Attivio - Elevate

Elevate empowers employees & customers with relevant answers to increase call deflection & decrease MTTR. It unites corporate knowledge under one always‑learning experience & delivers precise resolutions to any issue or question. Elevate is created by Attivio, a Forrester Wave leader. ‑ Improve answers delivered in your self‑service portal. Elevate ensures the right answer is found, regardless of where it resides. Machine learning ensures the experience improves every time. ‑ Give users a natural, consumerized search experience. NLP enables users to ask natural language questions & get precise answers. ‑ Immediately surface recommendations to support employees. Eliminate the need for support employees in IT, HR, & customer service to search for answers. NLP & text analytics "reads" the contents of a ticket and recommends the right answer, ticket, or expert to close the case fast. Attivio is trusted by the Fortune 1000/Global 2000 due to our focus on scale, security, & relevancy.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


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Region: AMS
Countries: US ‑ United States, CA ‑ Canada

For more information, check out the Attivio ‑ Elevate website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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