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About Audetemi Inc.

Audetemi is your home for Video Chat, Chat, and Conversational AI driven customer & field engagement experience. Audetemi offers subscription‑based, reusable customer & field service mobile apps for ServiceNow that work offline. Audetemi's SnapHelp for ServiceNow CSM, and TrackHelp for ServiceNow FSM apps solve the "offline native mobile engagement" challenge for ecosystem industries such as Telco, Automotive, Manufacturing, Oil & Gas, Communication & Media, and Travel & Transportation. Audetemi helps companies modernize IT for a more productive mobile workforce, to give employees better engagement with customers and stakeholders on their smartphones, including video and chat. Audetemi makes continuous customer engagement vision a reality. Keywords: Video Chat, Chat, Mobile, Offline, Native, Field Service, Customer Service, Engagement Experience, Conversational AI, Offline, Knowledge More Information / Request a Demo at:


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the Audetemi Inc. website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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