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About AutomatePro Ltd

ServiceNow makes it easy to customize and deliver new features to the business on a world class ITSM platform. However, you can only realize this business value if you can quickly and easily define, develop, test and release customisations, new features and functionality. Plus you need to be able to keep updated with the latest version released by ServiceNow every 6‑12 months. AutomatePro is so much more than just an automated testing tool. It is a collaborative development environment that automates and speeds up every stage of the software delivery life‑cycle, from requirements and design specifications through to implementation. Reduce your costs and exposure to change risk. By increasing your control of multi‑stream development it will improve quality. It even automatically produces release notes and a fully updated user guide.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: US ‑ United States, GB ‑ United Kingdom

For more information, check out the AutomatePro Ltd website or contact sales@automatepro.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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