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About b-rightsource GmbH

b‑rightsource is a Swiss based company that has a 360° view on Service Management. We develop ServiceNow Scoped Applications, implement and customize your ServiceNow environment and help you to design and establish processes, roles and governance models for optimizing your Service Management. Our best practice approach allows a fast implementation and frequently helps our customers not to invent the wheel again. We accompany you with your transformation processes for implementing or optimizing your Service Management. We have an in‑depth knowledge of business processes and are able to transform business requirements into Service Management solutions. Our custom developed applications combine your SAP support processes with your IT Service Management.

NUMBER OF CERTIFIED PROFESSIONALS:

  • ServiceNow Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.2 out of 10 from 8 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: CH ‑ Switzerland

For more information, check out the b‑rightsource GmbH website or contact info@b‑rightsource.com

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