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About b-rightsource GmbH

b‑rightsource is a Swiss based company that has a 360° view on Service Management. We develop ServiceNow Scoped Applications, implement and customize your ServiceNow environment and help you to design and establish processes, roles and governance models for optimizing your Service Management. Our best practice approach allows a fast implementation and frequently helps our customers not to invent the wheel again. We accompany you with your transformation processes for implementing or optimizing your Service Management. We have an in‑depth knowledge of business processes and are able to transform business requirements into Service Management solutions. Our custom developed applications combine your SAP support processes with your IT Service Management.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Financial Management: 1
  • ServiceNow Certified Application Developer: 3

and 4.3 out of 5 from 5 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: CH ‑ Switzerland

For more information, check out the b‑rightsource GmbH website or contact info@b‑rightsource.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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