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About Bangmetric LLC

Bangmetric's team of experienced and certified professionals make it easy for customers to digitally transform their organizations in the fastest, simplest and easiest ways. We work as an extension of the customer's organization from collaborative planning through implementation, ensuring customer feels confident and secure they have the right solutions for now and the future. Our significant on‑shore and off‑shore resources provide unique opportunities to customize plans to meet any customer's goals and budgets. We believe having one trusted resource that can ensure end‑to‑end support for integrations and DevOps is extremely important. There are many companies that can implement solutions, the most important factor is what happens prior to implementation. The Right Plan comes from an understanding of the customer’s current and future needs. We are laser focused on the collaborative planning and design to ensure the Right Plan and a customer for life!

INDUSTRY
Education, Financial, Healthcare, Human Resources (HR), Life Sciences, Manufacturing, Public Sector, Telecommunications
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Discovery: 4
  • Certified Implementation Specialist – Human Resources: 2
  • Certified Implementation Specialist – IT Service Management: 3
  • Certified Implementation Specialist – Project Portfolio Management: 2
  • Certified Implementation Specialist – Service Mapping: 1
  • Suite Certification ‑ HR Enterprise: 1
  • Suite Certification ‑ HR Professional: 1
  • Suite Certification ‑ ITSM Professional: 2
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 3 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, GB ‑ United Kingdom

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, GB ‑ United Kingdom

For more information, check out the Bangmetric LLC website or contact info@bangmetric.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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