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About Basis Technologies International Ltd.

We're SAP experts. We've spent nearly 20 years delivering solutions that help our customers to maximize the investment they've made in SAP. Today we focus on continuous delivery, providing automation tools that help our customers to align their IT strategy more closely with the needs of the business. Our unique SAP‑focused DevOps Toolset features patented technology that enables organizations to transform slow, linear, manual SAP processes into safe, agile, responsive development practices. Our tools deliver more SAP change, more quickly, at a lower cost, without the risk of breaking production systems. That means our customers can stay one step ahead of the competition, and invest in the new rather than just maintaining the old. It means that SAP systems won't hold back their digital transformation. Ultimately, it means our customers are able keep pace with the needs of theirs.


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.


ServiceNow Business Territory (Non‑Resale)
Region: EMEA

For more information, check out the Basis Technologies International Ltd. website

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