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About BECK Strategies Inc.

BECK Strategies Inc. is a Service‑Disabled Veterans Owned Business (SDVOSB) dedicated 100% to our ServiceNow Partnership. We are a business transformation consulting company committed to help drive businesses into the future. BECK provides industry and platform experts who share best practices and work collaboratively with your team to determine how ServiceNow will fit into your current processes and mature the organization. Our industry experts specialize in IT Operations Management or AI Ops, IT Service Management, IT Business Management, Security Management (SecOps, VM), and Governance Risk and Compliance (GRC). Our team of US based experts and their years of experience will provide an in‑depth understanding of how to integrate and maximize ServiceNow within your enterprise. We provide consulting for companies ranging from Small and Midsize Business (SMB) up to Fortune 140 and government agencies as a Federal Certified Vendor.

PRODUCT LINE EXPERTISE
IT Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 3
  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Discovery: 2
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – IT Service Management: 9
  • Certified Implementation Specialist – Project Portfolio Management: 3
  • Certified Implementation Specialist – Security Incident Response: 1
  • Certified Implementation Specialist – Vendor Risk Management: 1
  • Certified Implementation Specialist – Vulnerability Response: 1
  • Suite Certification ‑ CSM Professional: 1
  • Suite Certification ‑ ITSM Professional: 8
  • ServiceNow Certified Application Developer: 8

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.9 out of 10 from 10 Legacy Responses and 5.0 out of 5 from 7 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the BECK Strategies Inc. website or contact info@beckstrategies.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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