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About Bell Techlogix

Bell Techlogix provides transformational Next Generation Digital Workplace and Infrastructure Management solutions to large and mid‑market enterprises and the public sector. With services that build, integrate, and support the next wave of operational transformation Bell Techlogix provides a true client partnership and an enhanced digital experience. Bell Techlogix drives our Enterprise IT Service Management and delivery automation services with ServiceNow and best of breed integrated solutions. The cutting‑edge ServiceNow IT platform is fast becoming the industry‑leading standard for an enterprise‑wide system of action that enhances IT service visibility and performance. Through our dynamic partnership with ServiceNow, Bell Techlogix has a leading edge for producing highly desirable services that focus on quality, automation and efficiencies that enable the digital generation and transform the way our clients can excel in their business.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 2
  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – IT Service Management: 2
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Software Asset Management: 1
  • Suite Certification ‑ ITSM Professional: 1

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Bell Techlogix website or contact svogel@belltechlogix.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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