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About Beniva Consulting Group Inc.

Beniva Consulting Group is a high‑end yet down‑to‑earth professional services consulting firm serving all of North America with offices HQ’d in USA TOLA Region & Western Canada. As a ServiceNow Premier ITx Partner, we drive platform adoption and value out of advanced ServiceNow modules by leveraging both our deep process and organizational change expertise. Our services are all centered around rapid time‑to‑value and include Quick Start through to Managed Services in our SAM, APM, HAM, Contract, CMDB (aligned to CSDM), Discovery & PPM specializations. We save our clients millions by supporting SAM + APM (Better Together!) practices leveraging the ServiceNow platform. And we humbly and collaboratively work shoulder to shoulder with you and your organization to relentlessly achieve results together.

PRODUCT LINE EXPERTISE
IT Asset Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 2
  • Certified Implementation Specialist – Discovery: 3
  • Certified Implementation Specialist – Human Resources: 1
  • Certified Implementation Specialist – IT Service Management: 3
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Software Asset Management: 6
  • Suite Certification ‑ ITSM Professional: 2
  • ServiceNow Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.5 out of 10 from 4 Legacy Responses and 4.9 out of 5 from 7 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, CA ‑ Canada

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, CA ‑ Canada

For more information, check out the Beniva Consulting Group Inc. website or contact tracy.hanline@benivagroup.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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