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About Beta 80 S.p.A. Software e Sistemi

ICT Services & Solutions: as a system integrator and with a deep understanding of the state‑of‑the‑art technologies at the base of IT infrastructures, Beta 80 Group develops solutions that support the Digital Transformation of its customers, belonging to all market segments. The solutions are particularly focused on the IT Governance (ITBM), Enterprise IT Service Management (ITSM, CSM), IT Operation Monitoring (ITOM), Managed Services, Data Management areas. Supply Chain & Warehouse Management: solutions for both manual and automatic warehouses. Stockager® and Runner are proprietary technologies. Beta 80 Group is SAP Authorized Partner and builds solutions based on SAP WM and SAP eWM. Emergency Management: Beta 80 Group is a leading provider of CAD (Computer Aided Dispatch) software and Control Room solutions. With installations in Italy, Albania and Dominica, Beta 80 Group's CAD serves 27 million citizens and manages more than 17 million emergency calls a year.

INDUSTRY
Financial, Telecommunications, Public Sector
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 2
  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – Human Resources: 1
  • Certified Implementation Specialist – IT Service Management: 1
  • Certified Implementation Specialist – Project Portfolio Management: 2
  • Certified Implementation Specialist – Risk and Compliance: 1
  • Certified Implementation Specialist – Service Mapping: 1
  • Certified Implementation Specialist – Software Asset Management: 1
  • Suite Certification ‑ HR Enterprise: 1
  • Suite Certification ‑ HR Professional: 1
  • Suite Certification ‑ ITSM Professional: 1
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 7.8 out of 10 from 3 Legacy Responses and 4.0 out of 5 from 0 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: CH ‑ Switzerland, IT ‑ Italy

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: CH ‑ Switzerland, IT ‑ Italy

For more information, check out the Beta 80 S.p.A. Software e Sistemi website or contact info@beta80group.it

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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